Koeppel Subaru

I went in to Koeppel to look at the 2012 Subarus, after having owned one for 12 years. I dealt with Sergey,and it was a positive experience from the beginning. He was really knowlegeable and answered all m having owned one for 12 years. I dealt with Sergey,and it was a positive experience from the beginning. He was really knowlegeable and answered all my questions, and stuck with me when I was not sure and came back twice. I feel like he also did a lot to make sure my price point was met. When I actually picked up the car, I appreciated the time he took to show me how everything worked, set up my bluetooth and make sure my every request was met. I'd give the whole experience a 5 on everything, and only gave it a 4 on price because I am very tough customer--even with that, he did really, really well on the price for me. More

Waste of time!!!!! I scheduled a test drive with Sergey and Jimmy and had to go back to the dealer twice - both times they DID NOT let me test drive and tried to pressure me into buying the car ON THE SPOT and Jimmy and had to go back to the dealer twice - both times they DID NOT let me test drive and tried to pressure me into buying the car ON THE SPOT. Go to another dealer and save time. More

Jimmy was welcoming as soon as we walked in the door. I say welcoming because he was not pushy or intimidating like other sales men I have had experiences with. He has a very easy going, genuine and hones say welcoming because he was not pushy or intimidating like other sales men I have had experiences with. He has a very easy going, genuine and honest personality that makes you feel comfortable. My husband and I felt at ease with him and he tried very hard to please us. We were very happy with the way he handeled our purchase and the price agreement that we reached. I would highly recommend going to see Jimmy if you are in the market for a new car. You will not be dissapointed with him or the car. More

I bought a 2006 Audi from this dealer in November, 2011. The key remotes didn't work but I thought it was just a matter of batteries, which I replaced the day I bought it. The next day I tried to program t The key remotes didn't work but I thought it was just a matter of batteries, which I replaced the day I bought it. The next day I tried to program the remotes but was unable to. I took the car to two Audi dealers but they were unable to program them either. I was advised to have the car's computer electronics diagnosed, which I did, and learned there was an intermittent fault in the electronic ignition module which was the root of the problem, and repair costs would be significant. I called Koeppel Subaru and at first they just denied that there was any problem, but then they agreed for me to bring the car in and have it checked out by their people, which I did. Their service man acknowledged to me he sees the problem but it not something he could deal with, and the car should be repaired at an Audi Dealer. The dealership manager, Mr. Fama, who was not present when the car was checked out, later stated that he was told there was nothing wrong with the car and therefore they would not pay for any repairs. The intermittent fault in the ignition system, when it appears, causes the car to not be able to start. This occurs 25-40% of the time, requiring repeated turning the ignition on and off. The shop that diagnosed the problem said that eventually the system will fail and the car will be inoperable and so it needs to be repaired. My next step is with the NYS Attorney General. More

This dealership pulled a bait and switch on me. After negotiating with Jimmy on a deal on a Forester, I was told that the car was not available. I was also told that the negotiated price would expire bef negotiating with Jimmy on a deal on a Forester, I was told that the car was not available. I was also told that the negotiated price would expire before the car would be in stock, therefore leaving only the more expensive model available. Classic bait and switch. I would not recommend this dealership. More

I, accompanied by my wife, recently purchased a 2011 Subaru Imprezza Outback Sport at Koeppel on Northern Boulevard, Long Island City. The staff was very helpful in providing us with the information th Subaru Imprezza Outback Sport at Koeppel on Northern Boulevard, Long Island City. The staff was very helpful in providing us with the information that resulted in that purchase. Prior to the purchase, we visited the dealership several times to look at the various models. Sergey, who negotiated the sale, was always accessible, courteous, respectful, and patient in answering our various questions. He did not pressure us and focused on satisfying our wishes and needs in selecting a model. He provided the opportunity to test drive the model that we were interested in and was very helpful in obtaining the desired color we requested. The staff at the dealership created a welcoming atmosphere prior to the purchase. This atmosphere was continued subsequent to the purchase, by John and Karen when the car was brought to the Service Department in order to add splash guards which had been previously ordered. We anticipate the same welcoming atmosphere in the future and highly recommend this dealership to anyone interested in purchasing a Subaru. More

The service manager and his staff went to great lengths to ensure that I paid as little as possible for my very significant repairs, getting the company to pick up nearly $3,000 of the cost. They did this to ensure that I paid as little as possible for my very significant repairs, getting the company to pick up nearly $3,000 of the cost. They did this by persuading Subaru to cover the cost under recalls that did not extend to my model year. The car was delivered on time and I even received a follow up call to make sure everything was working well. I can honestly say I've never encountered such good service. More