Koeppel Subaru

Questionable Service Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light ca Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light came back on 2 minutes after picking up the car. I went back and all they told me was that the system needed to relearn the settings. (total xx) That's when I knew they were not going to be helpful. Went to another garage and they found out that my sensors were bad. These guys just do xx work and charge you for it. More

Great First Brand New Subaru I had a great experience at Koeppel. Ben was very helpful, succinct and prepared to act once I was ready to commit to the car. So... I just got a chan I had a great experience at Koeppel. Ben was very helpful, succinct and prepared to act once I was ready to commit to the car. So... I just got a chance to finally drive around the Outback Touring for the first time in the car since I picked it up on Thursday Dec. 14th 2017 and I have to say it is an amazing vehicle and I am glad I went with the touring and I am appreciative of the way Koeppel worked with me to get the best package I could get. A+ More

Fantastic follow through and customer service They always go above and beyond and try to keep everyone satisfied. The staff is friendly and accommodating in every aspect. Miguel Pena is awesome They always go above and beyond and try to keep everyone satisfied. The staff is friendly and accommodating in every aspect. Miguel Pena is awesome and goes out of his way to make your life easier in whatever way he can. More

My first Subaru I had a pleasant time at Koeppel Subaru. Benjamin Atwell, my Subaru specialist made the whole sales process smooth and effortless. He even brought me I had a pleasant time at Koeppel Subaru. Benjamin Atwell, my Subaru specialist made the whole sales process smooth and effortless. He even brought me to the bank to get some funds to pay for the car. What a great guy! He also made sure I knew about all the great features of my new Subaru. Well worth the visit to Koeppel Subaru. I will be back! More

I purchased a new Subaru Impreza The service is very friendly and low pressure. All my questions were answered courteously. My salesman Benjamin Atwell was great. He was helpful and The service is very friendly and low pressure. All my questions were answered courteously. My salesman Benjamin Atwell was great. He was helpful and patient throughout the whole buying process. More

Great experience from beginning to end I lease a car every 3 years and it is always a task. These people were pleasant, respectful and made my negotiation an easy experience. The sales per I lease a car every 3 years and it is always a task. These people were pleasant, respectful and made my negotiation an easy experience. The sales person Mindi was very knowledgeable about the vehicles, and the manager was easy to talk to. Not condescending. As a woman this means a great deal. I will definitely recommend Koepp and am sure to be a repeat customer. More

Awesome First Lease Experience. I went into Koeppel Subaru not thinking I would come out with a brand new car. I went there with my family to look for a used car and Sergey, my aweso I went into Koeppel Subaru not thinking I would come out with a brand new car. I went there with my family to look for a used car and Sergey, my awesome salesman, was happy enough to go out into the cold and help me look at the ones I saw online. Not only was he very nice about the whole thing but he gave me honest answers to my first time buyer questions. His honesty and whole demeanor made me feel very comfortable right from the beginning. After going back into the showroom, my father decided to just get a new car and Sergey was more than willing to get me a good deal on the car of our choosing. After crunching some numbers and some thinking we decided to go through with the new car. After filling out the paper work and waiting a while. We were finally given the green light and I was given the plates and the keys to my brand new 2017 Impreza! Sergey was kind enough to show me around the car and tell me about the features. He also gave me a nice goodie bag! Overall, the experience at Koeppel Subaru was amazing and I'll definitely recommend my friends to go there for their Subaru needs! More

Horrible This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say the This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say they will. I went in to get windshield wipers replaced per a Subaru national recall. Miguel Pena, the service rep, suggested I get the 30,000 mile maintenance on my outback. They charged me 500 and didn't actually do anything and "forgot" to perform the NYS inspection service as I had requested. All of the staff at the service is extremely patronizing and will not actually tell you what the mechanics did, because all of them just sit in their office and or smoke cigarettes while waiting to scam you. Avoid at all costs. More

Great experience This is not the first time is that we bought a car in Koeppel. we had great experience both times. Everybody is professional, calm, timely, they know This is not the first time is that we bought a car in Koeppel. we had great experience both times. Everybody is professional, calm, timely, they know about the product of that they are selling. The buying process was very smooth and fast. Next time we need a car, definitely we are going back, and would strongly recommend for everyone else. More