Koeppel Subaru

Professional Salesmen I would like to commend Sergey Nikolenko for his untiring effort in securing my 2018 Crosstrek. His diligence and persistence in searching for my spec I would like to commend Sergey Nikolenko for his untiring effort in securing my 2018 Crosstrek. His diligence and persistence in searching for my specific vehicle, and his patience in answering all my questions, was noteworthy. I also commed Jose Lopez, for taking his time in explaining all the particulars with the financial details. His advise and recommendations enabled me to reach a great deal. Mr. Koppel and Subaru USA are lucky to have these two individuals on their team, they are truly dedicated professionals and are looking out for their customers. I highly recommend these individuals and dealership. More

Knowledgeable professionals I went to this dealership because they came recommended by a family member. Will was extremely patient and very knowledgeable. He explained all the I went to this dealership because they came recommended by a family member. Will was extremely patient and very knowledgeable. He explained all the features on two cars for me and made it easy for me to decide between the two. The lady in the finance department was extremely helpful and thoroughly explained everything to me. Very satisfied with their service. More

Professionalism at its best I went to Koeppel Subaru in search of some info on my current vehicle and left with a 2018 Subaru Forester. The staff was extremely courteous and prof I went to Koeppel Subaru in search of some info on my current vehicle and left with a 2018 Subaru Forester. The staff was extremely courteous and professional. One person that really stood above the rest was, Joe Sierra. He went out of his way to give us information and a phenomenal price to make our decision very easy. He even bought us lunch while we were waiting to speak w the finance mgr. Koeppel you really have a gem of a sales manager and a person in Mr. Sierra. You don’t find people like Joe Sierra anymore in the car business. Thanks for the exceptional experience. I will definitely recommend Koeppel Subaru and Joe Sierra to my friends, family and coworkers for there car purchasing needs. More

Knowledgeable staff. Sergey Nikolenko went above & beyond Highly recommend the staff at this dealership! Easy and convenient. I would go there even if I lived in Florida. Great place great staff. Wow! Highly recommend the staff at this dealership! Easy and convenient. I would go there even if I lived in Florida. Great place great staff. Wow! More

New purchase Kenneth was very helpful and patient in demonstrating all the features in my new car. Kenneth also went out of his way to schedule my first oil change Kenneth was very helpful and patient in demonstrating all the features in my new car. Kenneth also went out of his way to schedule my first oil change. I had a question about a charge to my credit card he was able to call me back quickly and assured me there was only one charge. More

Quick and painless!! Dealing with Will was very pleasant. No pressure to buy and went over every step. Got a great price from Joe the Manager gave me a great deal because Dealing with Will was very pleasant. No pressure to buy and went over every step. Got a great price from Joe the Manager gave me a great deal because I work in the area. Maureen the Bussiness Manager was very helpful showing me all the cool offers they have to protect your car. Finally Will went over every detail about the car showing how everything operates.highly recommend. BTW Maureen told me to pick out a hat and tee shirt before I left which I thought was really nice. More

Waste of time Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to a Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to all the parts possibly involve. I suggest the less expensive solution but was told to come back tomorrow to have it fix with no loaner. So I was force to pick up the car asap before they close which I request to leave work immediately. Tuesday I dropped off the vehicle at 9 am and paid half as per adviser. She also told me she will apply 10% off the part. I received a call at 4 pm to pick up the vehicle. I paid in full and drove off. After looking at my receipt, the 10% wasn't applied. I had to make another trip to collect my money. I told the adviser what I'm expecting back and she said "this is getting ridiculous" and request my wife contact number. She mention a figure and was confirm to my wife. Afterward she hands me the receipt which wasn't even what she mention. She tried to play dumb and talk about uncle sam. I told her just give me the receipt and I'll be on my way. She stops me in the middle of the street just to tell me she made another mistake about the customer receipt and her accountant copy. As its clearly states Koeppel employee don't value your time and money including your life. This is the first visit and also will be my last. Being untrained is an understatement. This is clearly just unintelligent at its best. More

Great experience, smooth transaction. I have a couple cars to see before leasing. Subaru dealership was my first and last stop.They give rate i was looking for, test drive was great, and I have a couple cars to see before leasing. Subaru dealership was my first and last stop.They give rate i was looking for, test drive was great, and whole transaction went very smooth. Mike Kapsa was very helpful and friendly. More

Service department too busy to be polite As Subaru sells more cars, dealers like Koeppel get overwhelmed. The result is poorly trained Service people who think they are doing customers a favo As Subaru sells more cars, dealers like Koeppel get overwhelmed. The result is poorly trained Service people who think they are doing customers a favor by servicing their cars. Surly and rude, I know orthopedic surgeons who are more humble. Takes forever to get an appointment; expect to be mistreated when you arrive. More

Best buying experience!! I went to look at cars with my daughter with no intention to buy.. My daughter was home on break from college, so we decided to take a look at Koeppel I went to look at cars with my daughter with no intention to buy.. My daughter was home on break from college, so we decided to take a look at Koeppel Subaru.Nelson the salesperson showed us the crossterk premium, which my daughter loved. He was very friendly and polite. Discussed a price and came to an agreement. We next went to speak with the business manager, Maureen Hefferman. I told her we really weren't looking to today, because my daughter was still away at college. We spoke to Maureen, and told her our situation. She was very friendly, understanding, knowledgeable , and most importantly she didn't pressure us. I bought many cars in the past and by far Maureen was the most comforting and understanding. She gave me all the right reasons to buy the car without any pressure. My daughter and I discussed it and decided to go ahead and buy the car. We would like to thank Maureen for her kindness and honesty, for our best car buying experience. Will highly recommend Koeppel Subaru to our family and friends!! More