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Koeppel Subaru

Long Island City, NY

4.9
224 Reviews
Koeppel Subaru in Long Island City, NY is a brand new Subaru dealership serving Queens, Manhattan, Brooklyn, Staten Island, the Bronx, and all of New York. We are enthusiastic about the award winning lineup of Subaru vehicles. All Subaru models have the highest safety rating from the IIHS. Come by Koeppel Subaru to see our huge inventory and full lineup of Subaru models featuring Legacy, Outback, Tribeca, Forester, Impreza, and Impreza WRX, and STI, Crosstrek, and BRZ....... Make sure to look at our great SPECIALS page*. We are located near the 59th street bridge in Queens on Northern blvd. and 42nd street just across from Manhattan New York City. We are also five minutes from the BQE (Brooklyn Queens Expressway). We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 888-42-SUBARU.
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42-01 Northern Blvd

Long Island City, NY

11101

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Showing 224 reviews

May 06, 2018

Professionalism at its best I went to Koeppel Subaru in search of some info on my current vehicle and left with a 2018 Subaru Forester. The staff was extremely courteous and prof More

by Lschamato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Koeppel Subaru responded

Thanks for this terrific feedback and congratulations on your 2018 Subaru Forester! It's great to hear that Joe went out of his way for you and provide you with an exceptional experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Koeppel Subaru Team

May 05, 2018

Knowledgeable staff. Sergey Nikolenko went above & beyond Highly recommend the staff at this dealership! Easy and convenient. I would go there even if I lived in Florida. Great place great staff. Wow! More

by Papa doodle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Atwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergey Nikolenko ??
May 07, 2018 -

Koeppel Subaru responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, The Koeppel Subaru Team

May 04, 2018

Quick and painless!! Dealing with Will was very pleasant. No pressure to buy and went over every step. Got a great price from Joe the Manager gave me a great deal because More

by BXnowbk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Heffernan
May 07, 2018 -

Koeppel Subaru responded

Hello and thank you for your kind words! Joe, Will and Maureen are great assets and we are glad to hear that they provided an excellent experience for you. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Koeppel Subaru Team

May 04, 2018

New purchase Kenneth was very helpful and patient in demonstrating all the features in my new car. Kenneth also went out of his way to schedule my first oil change More

by New purchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose the finance manager
May 07, 2018 -

Koeppel Subaru responded

Thanks for your outstanding review! We’re very happy to hear that Kenneth was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Koeppel Subaru Team

May 02, 2018

Waste of time Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to a More

by Subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Koeppel Subaru Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Koeppel Subaru responded

We are terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, The Koeppel Subaru Team - Jknoesel@koeppelautogroup.com

April 03, 2018

Great experience, smooth transaction. I have a couple cars to see before leasing. Subaru dealership was my first and last stop.They give rate i was looking for, test drive was great, and More

by cadtek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kapsa
Apr 16, 2018 -

Koeppel Subaru responded

Thank you for your kind words and congratulations on your new car! Mike is a valuable member of our team and he will be grateful to read the nice comments you left him. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Koeppel Subaru Team

March 29, 2018

Service department too busy to be polite As Subaru sells more cars, dealers like Koeppel get overwhelmed. The result is poorly trained Service people who think they are doing customers a favo More

by Subaru-Sama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Koeppel Subaru Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2018 -

Koeppel Subaru responded

Thank you for taking out the time and providing us with your input. We apologize for any inconvenience you may have encountered. Please contact our Owner Loyalty Manager John Knoesel @ jknoesel@koeppelautogroup.com so we can further review your concerns and correct it any way possible.

March 19, 2018

Best buying experience!! I went to look at cars with my daughter with no intention to buy.. My daughter was home on break from college, so we decided to take a look at Koeppel More

by Chenna65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson, Maureen Hefferman
May 01, 2018 -

Koeppel Subaru responded

Chenna, we want to thank you for taking the time and opportunity to leave us with this review and congratulations to your daughter on her new Crosstrek! It's a great vehicle and we know she will love it. We're very appreciative of having the chance to assist you in your needs, and are thrilled to see that Maureen made it all happen for you. She's a valued member of our team who works day in and day out for the satisfaction of our customers. Please let us know if there's any other way we can assist you! Best, The Koeppel Subaru Team

March 17, 2018

Great staff and cars William was super helpful in assisting us to find the perfect car. We decided to get the Crosstrek for all the awesome safety features, compact size a More

by Pat310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Koeppel Subaru responded

Pat, thank you for your review and for your compliments on behalf of William! He's a dedicated member of our team and works hard to make sure that our customers are able to drive off the lot with the Subaru perfect for them and their home! We're glad this was the case for you. Should there be anything else you need, please let us know! Best, The Koeppel Subaru Team

December 27, 2017

Questionable Service Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light ca More

by alanw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Koeppel Subaru Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
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