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Koch 33 Toyota

Easton, PA

4.6
818 Reviews

3816 Hecktown Rd

Easton, PA

18045

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818 Reviews of Koch 33 Toyota

March 18, 2016

Excellent Service at Dick Milham I have been going to Dick Milham for over 30 years. The service us exceptional and continues to meet and exceed my expectations. they are always looki More

by Mount Effort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Fritzinger
Mar 21, 2016 -

Koch 33 Toyota responded

Hello Mount Effort, Thank you so much for your review. I honestly cannot thank you enough for being such a loyal Milham customer (more like family member)! I'm so pleased to hear that you continue to have excellent experiences with us. It's so great that you can tell that we are always trying to improve our customer service; we truly strive to be our best. I am so happy that you had a great service experience with Dan. He is an important member of Milham team and he has a lot of integrity. He genuinely cares about helping his customers, and is a great representative of the Milham brand. Thank you again, and we look forward to seeing you again in the future! Warmest Regards, Tom Koch, GM

March 17, 2016

PA state inspection, emissions and oil change. Bryan Hubert informed us twice during our wait as to progress even though it was a short wait of one hour and fifteen minutes, then he reviewed the wo More

by JA123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Hubert
Mar 17, 2016 -

Koch 33 Toyota responded

Hello JA123, Thank you for taking the time to leave us a review. I am so pleased to hear that you had such a great service experience with Bryan. Bryan is an important member of the Milham team and he is an honest, hardworking individual. He will always keep his customers informed of what is being done to their vehicles and what needs to be done, and Bryan does an excellent job representing the Milham brand. I appreciate that you continue to chose Milham and we look forward to seeing you again for your next oil change. Thanks again! Warm Regards, Tom Koch, GM

March 17, 2016

Best dealer in the Lehigh Valley~Korey Garrity is awesome! I really appreciate the honest efforts and very professional service I receive working with Korey Garrity as our service adviser. When I had a technic More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service adviser: Korey Garrity
Mar 17, 2016 -

Koch 33 Toyota responded

Hello Ann, Thank you for taking the time to leave us a review! Congratulations on your new car! I am so happy to hear that you had such an excellent service experience with Korey. Korey does a wonderful job representing Milham's values; Korey is genuine, knowledgeable, and always has his customers' best interests in mind. I'm pleased that he helped you to get the extra coverage that you needed, and that you were satisfied with your experience with him. I appreciate that you chose Milham, and we look forward to seeing you again in the future! Enjoy your new car! Best, Tom Koch, GM

March 02, 2016

Purchased My 3rd RAV4 I recently purchased my 3rd RAV4 at Milham. It was a great experience, very smooth. The dealership has followed up on appropriate items for me. We w More

by AKG1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Douglas
Mar 08, 2016 -

Koch 33 Toyota responded

Hello AKG1024, Congratulations on your newest Rav4! You are truly a member of the Milham family, and I am so grateful that you continue to choose us. You have excellent taste, and the Rav4 is such a great choice. I am so happy to hear that you had a positive experience with us and that you are pleased with our customer service. Thank you again for choosing Milham! Please do not hesitate to call us or stop in if we can ever assist you with anything else in the future. Enjoy your new Rav4! Warmly, Tom Koch, GM

February 19, 2016

Wonderful experience My husband and I had a wonderful experience here. I can't even put into words how great this place is. You really need to check it out for yourself! More

by Lnikk23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Westerholm
Feb 26, 2016 -

Koch 33 Toyota responded

Hi Lnikki23, Congratulations to you and your husband on your new car! What a great way to brighten up a gloomy February! Thank you so much for your outstanding review. It means a lot to me that you took the time to share your experience with us and I am so thrilled that you were so happy with our team. We really strive to provide the best customer service possible, and we will do whatever it takes to get our customers into their dream cars. Thank you for choosing Milham and for your recommendation. Enjoy your new car, and we look forward to seeing you again in the future! Best, Tom Koch, GM

January 21, 2016

Very happy! My husband and I were very happy with the total experience we had here. From first phone call with Nic Dolas and then working with Kevin A. Acevedo to More

by happytrucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Dolas, Kevin Acevedo
Jan 21, 2016 -

Koch 33 Toyota responded

Hello HappyTrucker, Thank you so much for taking the time to leave a review and congratulations on your new truck! It makes me so happy to hear that you had such a great car shopping experience with us from beginning to end. At Milham, we like to treat our customers like family and we want the overall customer experience to be fun and never stressful. Our staff members, like Kevin and Nic, do a great job of carrying out our values. Nic and Kevin are important members of the Milham team, and we are lucky to have them. Thank you for recommending us and for choosing Milham! Enjoy your new truck! Best, Tom Koch, GM

January 20, 2016

Good service There was glitch with my out of state registration, but the staff and general Manager really came through to help me resolve what was happening. I app More

by Liv456
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Debbie; Keith
Jan 22, 2016 -

Koch 33 Toyota responded

Hi Liv456, Thank you so much for leaving a review and for working with us to sort out the registration issues. I apologize for any inconvenience we may have caused. I really appreciate that you chose Milham and thank you for all your feedback. We look forward to seeing you again in the future! It was a pleasure speaking with you. Enjoy your new car! Best, Tom Koch, GM

January 14, 2016

Love my new Rav4 Thank you to my sales consultant, Tony Bryant and the Milham team. Worked hard to get me a good deal and thanks for helping me set up my phone bluetoo More

by elaine102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Bryant
Jan 15, 2016 -

Koch 33 Toyota responded

Hi Elaine, Thank you for your review and congratulations on your new Rav4! I am so happy to hear that you had such a great car buying experience with Tony. Tony loves helping his customers and will always do everything he can to get them comfortable and all set up in their new cars. Tony is a great salesman and important member of the Milham team. Thank you so much for choosing Milham and please do not hesitate to stop in if you ever need anymore help with the new technology or anything at all in your new car! Best, Tom Koch, GM

January 14, 2016

One word excellent The salesman,Steven Doubles,was very courteous friendly and helpful.No bs..The purchase of the car l wanted was not on the lot.,Steven found the vehic More

by Crazyme
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Douglss,Carl Signore, Missy Scott
Jan 15, 2016 -

Koch 33 Toyota responded

Hello Crazyme, Thank you for taking the time to leave a review and congratulations on your new car! I am so pleased to hear that you had such a great experience with our team! Thank you for allowing us to help you locate the vehicle that you wanted. It is our goal to always find a customer the perfect vehicle to meet his/her needs even if we do not have it in stock. Steven is always willing to do everything he can to reach this goal, and he really loves to see his customers leave the dealership happy. Steven, Carl, Missy and Matt are important members of the Milham team and work together to provide the best customer service possible. They do a great job representing our brand and we are lucky to have them on our staff. Thank you so much for choosing Milham and enjoy your new car! Best, Tom Koch, GM

December 17, 2015

fed up I was very happy with Steve Bennett & the sale, I am very unhappy with the follow up call's due to me paying cash for the sale. They have my SS # and More

by itsa62
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Bennett
Dec 18, 2015 -

Koch 33 Toyota responded

Hello itsa62, Thank you for your feedback. I apologize for any inconvenience we may have caused you, but it is customary for our dealership to place follow up call to customers after the purchase of a vehicle. I am happy to hear that you had a great shopping experience with Steve. He is a hardworker, trustyworthy, and an important member of the Milham team. I appreciate that you chose Milham and I hope that you enjoy your new car! Please do not hesitate to call us or stop in if you should ever need anything else in the future! Best, Tom Koch, GM

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