Koch 33 Toyota

Review Brandon worked very hard to get us the car we wanted. He made sure to have activities ready for my son when we had to do the paperwork. It was very Brandon worked very hard to get us the car we wanted. He made sure to have activities ready for my son when we had to do the paperwork. It was very much appreciated. More

Negligent Service Dept.! GO to Bennett instead, stay away They get one star because when I bought my vehicle I had no issues with the sales staff. If you are considering buying a vehicle from them DONT. My h They get one star because when I bought my vehicle I had no issues with the sales staff. If you are considering buying a vehicle from them DONT. My husband and I bought our cars around the same time. We wanted to be loyal toyota owners so we wanted to find a loyal dealership. We decided to test the waters he went to Bennett I bought from Milham. DO NOT BUY FROM MILHAM, GO TO BENNETT! He has had zero issues and I have had nothing but problems! I had such a bad experience its hard to put in words without ranting. They jeopardized my life with complete negligence! I am actually speaking to a lawyer as to my options, had something happened or kids where in my care they could of killed us! I am so turned off by the experience I will not only never go near this place, but I actually do not think I want to ever purchase a toyota again since it only worked properly for the first 8 months! Id rather pay for my inspection then get anything they give me for "free" as part of my toyota care. They straight up lied and I have the documentation to prove it! That may sound extreme, but here is the whole story as simply as I can tell it. My car had issues 8 months in with the electronics. Driving down highway radio would freeze, can't shut it off, can't change volume. The whole display screen GPS everything was stuck on whatever the last settings were. Also my voice recognition built into the car stopped working all together. I went twice and asked them to address the issue they did nothing. Radio they couldnt do anything because it wasnt happening when I was there. Voice they asked me " Do you really need it" to which I said no, I mean I didn't I have siri, but still I paid for it. After calling the national hotline the 3rd time I went for my final toyota care appointment they finally fixed it. However, it took them over 3 hours and once I was done they told me " we fixed the voice thing, but had to reset your car so we cannot pass you for emissions. You have to drive for 100 miles and then come back." Frustrated and slightly annoyed, but I let it go and was like fine they made it sound like I would come in they would plug it in and then slap a sticker on. In and out. This is when it went very bad... the guy gave me my paperwork and said again " just see me, heres my card with the hours, come back all we have to do is check the emissions and we will slap both stickers on cause we will have you pay today" I paid and left with paperwork with all of the things they claim they did. I leave the place and decide to clean my windows, even though they checked a box that said they topped off my fluids as part of my package, I use my wiper fluid and before I got home I was completely out. They didnt top off any of my fluids but check a box that they did. Example one of lying, but no biggie. Example two of lying was when the guy said just come back we will check inspection and slap sticker on, that was also a lie. So here is where they were negligent. I had a little nick in my one tire from clipping a curb (stupid wind gap dunkin donuts lol) and the tire was on the back of my vehicle. They took the tire from the back and put it on the front. Now I do not know much about cars, but if the integrity of a tire is jeopardized you DO NOT put it on the front. If that tires blows on highway you will lose steering and possibly injure yourself and others. They put it on the front of my vehicle and TOLD ME TO GO DRIVE 100 miles and come back! When I came back they failed me for inspection because my tire was not road worth and safe! I pulled out the previous paperwork and they knew, but still told me to drive 100 miles. So after all of these issues how can I trust they even did my oil change. They clearly couldnt handle adding washer fluid. Looking at the old paperwork the tire was identified as a problem, yet they still told me to drive 100 miles with a bad tire on the front of my vehicle. Also the first visit took over 3 hours. There was another woman in the waiting room freaking out how she doesnt understand how it takes 3 hours to do an inspection and emission, so clearly I was not the only one. Moral of the story is, once they get your money they do not care about the performance/quality of the vehicle you bought, that they ensure your safety, and take care of you so you come back. They just want your money and to do as little as possible. DO NOT GO TO MILHAM!!!! In the end its not about the money its always about service for me. Id rather pay more elsewhere than deal with their poor customer service and the poor quality of their service department. I could of killed someone and as long as they are making money they do not care. They final remark was, well we are working on a tire quote for you now. I told them to get me my car and I would not give them a penny more. I would rather pay for my inspection and a tire somewhere else than ever give this negligent operations another dollar of mine. More

New RAV4 Purchase Working with Jacob Santos was a pleasure. I knew I wanted a RAV4. He explained to me the different variations. And I was able to make a better inform Working with Jacob Santos was a pleasure. I knew I wanted a RAV4. He explained to me the different variations. And I was able to make a better informed decision. The only 'hiccup' in the deal was that I left my driver's license home. Left Jacob with enough information that when I returned it was mostly a matter of signing the paperwork and getting the keys. The remaining staff I dealt with were all friendly, professional and knowledgeable. Milham will certainly be in my future. More

They Made it Easy! Car buying can be a hassle, but not with this dealer. The people were knowledgeable, friendly and willing to work with me. They made it easy! Car buying can be a hassle, but not with this dealer. The people were knowledgeable, friendly and willing to work with me. They made it easy! More

Happy buyer We had the pleasure to work with this dealer. The deal was so smooth. Tony Bryant considered our needs and we couldn't be happier with our purchase. I We had the pleasure to work with this dealer. The deal was so smooth. Tony Bryant considered our needs and we couldn't be happier with our purchase. I will recommend this dealer; the staff was so friendly and professional. Thank you so much. More

sales rep Very pleased with our experience. We worked with James Nadler. He explained everything carefully before purchased and was very patient post purchase Very pleased with our experience. We worked with James Nadler. He explained everything carefully before purchased and was very patient post purchase showing all digital features etc to us. More

New car Unbelievable customer service.Carl was excellent and went above and beyond to help me. Would not buy a car from anywhere else. Thank you so much Unbelievable customer service.Carl was excellent and went above and beyond to help me. Would not buy a car from anywhere else. Thank you so much More

Awesome car buying experience Very welcoming dealership. Everyone greets you with a smile and a hello. Our sales person was awesome. Very accommodating to our needs. Very knowledge Very welcoming dealership. Everyone greets you with a smile and a hello. Our sales person was awesome. Very accommodating to our needs. Very knowledgeable. No pressure sales tactics. He went above and beyond to make us happy and feel satisfied with our purchase of a new vehicle. We've been to many dealerships. And this one has been by far the best. I would recommend them to anyone looking to purchase a vehicle. Thank you again James Nadler. Couldn't be any happier with our Rav4. Overall experience rating A+++++++++ More

Superb Experience Bill Laut was absolutely outstanding as our salesperson! Handled all our questions and desires with excellent interpersonal skills and service. Help Bill Laut was absolutely outstanding as our salesperson! Handled all our questions and desires with excellent interpersonal skills and service. Helped us in every way possible to get the Toyota we were looking for. Nic Dolas, sales manager, was extremely helpful as well! We also received clear & comprehensive assistance from Mike Haney on coverage options. A perfect experience all the way around! We drove two hours to get to the Milhan dealership, and we're sure glad we did! More

Great experience Jake Ferris was a terrific salesman. Very personable and worked hard to get me the best possible deal. I am pleased with my service plan as well. Wond Jake Ferris was a terrific salesman. Very personable and worked hard to get me the best possible deal. I am pleased with my service plan as well. Wonderful deealership and highly recommend. More