Koch 33 Ford

A long time wait with an appointment This place took forever for a registrationand a change of air and cabin filters , I had my appoinmtnt at 10am and i was not out until 1:15ish. Mind u This place took forever for a registrationand a change of air and cabin filters , I had my appoinmtnt at 10am and i was not out until 1:15ish. Mind u my wait time was 2 hours even with an appointment and i waited and extra hour after that. And only because i asked about the car being ready and me waiting so long . More

Good experience with sales and service We've purchased 3 new vehicles from Milham Ford Toyota . We've also serviced all our vehicles with them and find them eager to please in all phases of We've purchased 3 new vehicles from Milham Ford Toyota . We've also serviced all our vehicles with them and find them eager to please in all phases of service and sales . More

Awesome!!! I was working with Dennis and Cory they were awesome!!! They made sure to get me in the car I wanted with everything I wanted!! I will only be shoppin I was working with Dennis and Cory they were awesome!!! They made sure to get me in the car I wanted with everything I wanted!! I will only be shopping with Dennis and Milham team from now on!! Thank you!! More

Wonderful experience My husband and I had a wonderful experience here. I can't even put into words how great this place is. You really need to check it out for yourself! My husband and I had a wonderful experience here. I can't even put into words how great this place is. You really need to check it out for yourself! The way the sales and management team work to get you into a vehicle is amazing. All of the employees were friendly and welcoming! I won't be going anywhere else! I highly recommend them. More

They are intelligent people and will help in any way Steve our sales rep, worked very hard to get us in the car we wanted and the payment that we could afford. Someone who truly cared and was not trying Steve our sales rep, worked very hard to get us in the car we wanted and the payment that we could afford. Someone who truly cared and was not trying to make a sale. Steve was amazing!!!! Will never go anywhere else More

Great experience! I was referred to Todd for the process of purchasing a car. When I met with him he asked what I was looking for and I gave him an idea. He showed me a I was referred to Todd for the process of purchasing a car. When I met with him he asked what I was looking for and I gave him an idea. He showed me a few cars and was very patient and understanding. He even spoke with my father to and answered all of his questions as well. I would recommend Todd to anyone that is looking for a new car. More

Horrible to deal with after purchase Let me start off by saying I actually wrote a positive review back when I purchased my Explorer. I didn't have a problem with Milham until after I pu Let me start off by saying I actually wrote a positive review back when I purchased my Explorer. I didn't have a problem with Milham until after I purchased my vehicle and needed them to cancel my GAP insurance and extended warranty. Nobody seems to know how to do their job and really don't care about you once you have purchased a car from them. I bought a brand new Ford Explorer in 2014. When I purchased it I also purchased the extended warranty and GAP insurance. In August of 2015 I paid off my Explorer. I knew that I could get a refund of my GAP insurance because I had paid the SUV off early. I had to go to MIlham to have them cancel the insurance. In the begining of Sept I went to cancel the GAP insurance. A man came out and took all my information for canceling it and said I should receive a check in 6-8 weeks. About 10 weeks go by and still no check. I called and asked to speak with someone in finance to see what the story was. I was just given a voicemail so I explained my situation and just wanted to know where everything stood. I never received a call back. I waited another week and then decided to go to the dealership to find out. The receptionist called down a woman named Debbie who works in the office. She took my info and said nobody ever processed anything for me. Of course I was annoyed but it wasn't her fault so I again gave her my info and she stated she needed a copy of the payoff letter from Ford Financial. As soon as I got home I emailed it to her along with a copy of the title. I never heard from her but assumed everything was getting processed. I ended up trading in my explorer the next week at another dealership for a new SUV. I then reached back out to Debbie and asked if she could cancel my extended warranty as well and to make sure everything was processed with the Gap refund. After about 5 days I finally got a response stating nothing about the GAP but that she needed the paperwork from the new dealer showing I traded in the Explorer and she could cancel the warranty. I emailed it off that day and thought I was done. About four weeks go by and I still don't have any checks. I first called Debbie and left a voicemail asking about the progress. Again no call back. I emailed her asking about the progress and guess what NO RESPONSE! I waited and then called Ford extended warranty and they tell me that no cancellation was ever processed! I proceed to drive over to the dealership for the third time now and mind you I live 25 mins away (and its been 3 months since I started this whole ordeal). I wanted a manager and was given Joe the finance director. Luckily I had all my emails and documentation with me to show what I had sent and the dates I sent everything in to them. He went checking for a while and came back and said sorry nothing has yet to be processed. I don't know what Debbie did with all the documentation I sent but she never processed not only the gap cancellation but the warranty either! There is no way it should take 5 visits and several emails and unanswered phone calls to get this processed. I was more annoyed that I had given everything they needed and nobody cares enough to DO THEIR JOB or call or email back that anything was processed! Joe was the only person who did something about it. I did receive the GAP check a week later. The extended warranty check never came so I had to make two more trips over to get that resolved and finally pick up the check in person. Please save yourself some aggravation and avoid this place at all costs! There is no reason it should take 5 months and 5 trips to the dealership for someone to get a refund of something that should have taken 2 weeks. It was just due to several employees not caring enough to actually do their job! More

Best Car Buying Experience I have had many bad car buying experiences over the years and was so pleased to find pleasant and helpful employees at Milham. They walked me throu I have had many bad car buying experiences over the years and was so pleased to find pleasant and helpful employees at Milham. They walked me through each step, often texting me (at my request) when I was in meetings but trying to get my credit application finished. At the end, I didn't have anyone to drive my car home, but Kevin did that too. They went above and beyond to get me the car I wanted at a much lower interest rate than I paid through other dealers. More

Disappointment 2yrs/25k policy We have also been a Toyota Customer off and on since 2004. Since 2009, 2 Venza's, a Prius, Several Camry's and now a Corolla S. I don't drive my c We have also been a Toyota Customer off and on since 2004. Since 2009, 2 Venza's, a Prius, Several Camry's and now a Corolla S. I don't drive my car a lot therefore presently 17K and had the car for 26months. I to pay for oil change, etc. You would think even though Toyota doesn't want their customers to stay that Milham would. I believe the only reason we never came upon this before as we always bought a NEW car before the 2 yrs. Makes me want to rethink were I should be shopping in the future. More

Got the car and price exactly as stated over the phone. Steven Douglas went over all the standard features and options available for the model I purchased. Price was great and car was delivered on time and Steven Douglas went over all the standard features and options available for the model I purchased. Price was great and car was delivered on time and exactly as I expected. Good all around experience at the dealership from my first contact on the phone, test drive and car pick up. Steven made sure he answered all my questions and was happy with the purchase before I left the dealership. Would definitely come here for my next new car purchase. More