Kline Volvo of Maplewood

Great experience buying our XC90 from Kline Volvo. Customer service was excellent and our sales person brought several cars out for us to take a look at. We ended up buying the 3rd one we saw, it was Customer service was excellent and our sales person brought several cars out for us to take a look at. We ended up buying the 3rd one we saw, it was perfect. More

Before signing the purchase agreement amazing. Once signed and they had my $3000 deposit all of a sudden they aren't getting that car for possibly weeks to months. The offered solution is sell me a car signed and they had my $3000 deposit all of a sudden they aren't getting that car for possibly weeks to months. The offered solution is sell me a car with less seats, no running boards, no park assist, no cargo bag, and different wheels. I asked them to at least change out the wheels and add running boards to the car they offered me. They initially agreed, but then when they sent over the paperwork they sneakily tried to increase the price of the car to cover the “running boards that were supposed to be just added for the mess up!” Fought back and forth all day. New car manager Melissa left a message saying I should just be happy bc the other car has other features, and yes they upped the MRSP price. Do you ever get returning customers ?? An honest dealership that cares about customers and customer satisfaction (which is what makes returning customers and good word of mouth brings in others) would realize they are the ones that made the mistake with first car so add the xxxx wheels and running boards at no charge (I’m still minus a seat and park assist) - instead they added $3000 to the car and try to just sneak it on the agreement. Oh and they don’t actually have this car at the lot either so who knows if I will actually get a car. Almost laughable. I work in healthcare and it’s a good thing this isn’t how we take care of people. After reading these other reviews and BBB complaints it seems this is their style. Won’t be back and won’t recommend to others. Never met the Klines that run this family business, but guessing they wouldn't be happy about how customers are treated after paperwork is signed. 9/8/21 they called today and second car not coming for a while either but they want me to stop driving my trade in so no additional miles are placed. More

Another 5 star experience from the Kline Volvo Service Department. Mike Hendrickson was the advisor who assisted me this time, but honestly, the entire team there is great. Department. Mike Hendrickson was the advisor who assisted me this time, but honestly, the entire team there is great. More

I purchased my Volvo without seeing it in person or test driving it. The info provided online and the assistance I received from my Sales Rep Ann Davis, made me comfortable & confident to drive from 3 hours driving it. The info provided online and the assistance I received from my Sales Rep Ann Davis, made me comfortable & confident to drive from 3 hours away to purchase my certified XC 40. Service & communication was outstanding! More

Fast efficient service Always on time and finished when promised. Bo Dunaski makes sure I am.kept aware of the status of the service project and answers any questions I might have promised. Bo Dunaski makes sure I am.kept aware of the status of the service project and answers any questions I might have More

I was for the most part very satisfied with my experience at Kline. As a female I was treated with respect and I especially enjoyed being able to test drive the vehicle alone. The reason I did not give a 5 s at Kline. As a female I was treated with respect and I especially enjoyed being able to test drive the vehicle alone. The reason I did not give a 5 star rating is because there were a few hiccups with the delivery of my vehicle. The salesman some how forgot to get me on the schedule, so I waited and waited… and then when it did show up (after making a few calls) it did not have the weather mats I had ordered. The salesman quickly remedied the situation, but altogether was frustrating. I would still however go back to the dealership in the future. More

Some of the nicest straight forward folks in the industry today Great Sales professionals Great Management Great Service the whole package.... I live clear on the other side of town in Medina and come tha today Great Sales professionals Great Management Great Service the whole package.... I live clear on the other side of town in Medina and come that far Go see them you will be pleased More

Fast friendly very helpful Flew from out of state and they had everything ready to go they had everything ready to go More

Mike Hendrickson has consistently provided exceptional service and followup for my Volvo XC90 2004 AWD over the last few years. He regularly provides email updates and information when my car is in for r service and followup for my Volvo XC90 2004 AWD over the last few years. He regularly provides email updates and information when my car is in for routine service and/or repairs. He takes care to explain service and repair recommendations and is always courteous and patient! This is definitely the best Volvo dealership in Minnesota if you have a Volvo that needs service and Mike shines for the exceptional level of customer service that he provides! More

Bo Dunaski was great to work with. I been having our 2004 XC90 serviced at Maplewood Kline Volvo since new. I am very pleased with the quality of service I get from all of the Service Writers ! 2004 XC90 serviced at Maplewood Kline Volvo since new. I am very pleased with the quality of service I get from all of the Service Writers ! More