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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
329 Reviews

330 Reviews of Klamath Falls Toyota - Service Center

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October 01, 2024

Fast service center with friendly and knowledgeable staff. Quick to respond to questions and offer help. More

by PAULARENEE88210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Hodge
Oct 02, 2024 -

Klamath Falls Toyota responded

Paula, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

They seemed to care about my car. So far as I know they did a good job More

by NONEONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know
Oct 02, 2024 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

Had to have oil change and check up. Service Dept was helpful and efficient. I will always use the Toyota service center. More

by DJEDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Oct 02, 2024 -

Klamath Falls Toyota responded

Thanks for sharing about your service experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

Personnel I dealt with were pleasant and efficient. All areas of the facility appeared well organized and well maintained. The customer waiting area was comfortable, with fresh fruit available and a gr More

by KLAMATHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
Oct 02, 2024 -

Klamath Falls Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

They were friendly, accommodating, and thoural. I did not feel rushed at all and they took the time to answer all my questions. Their billing was simple and it was easy for them to look up all t More

by BRYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Martinez, Robert Anderson, Cole Bradley
Oct 02, 2024 -

Klamath Falls Toyota responded

Brynn, Thank you! Francisco, Robert, and Cole appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

Their service was timely and they took the time to explain what needed to be done. More

by milda_nann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie???
Oct 02, 2024 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your service feedback and rating mean a lot to us. We're glad Donnie was able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

I have bought many new cars in my 30 yrs of driving! This was absolutely the best experience my wife and I have ever had at a dealership! More

by CODYS_DAD79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
Oct 02, 2024 -

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

I was lied to by the sales guy and told that I had to buy a warranty that lasted the entirety of my seven year loan in order to qualify. The code they put in, however, was for a three year warranty, so I pai More

by lub1.2another
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Boozer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Klamath Falls Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

Went above and beyond to make my repairs and did a quality and timely job. Couldn’t ask for better! More

by Tobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe. Service Coordinator
Oct 02, 2024 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. Matt, Joe, and our team appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2024

From out of town and they got us in right away, so was very grateful. Our service representative was very friendly and courteous. Appreciate the coffee and snacks while we waited. We love our RAV4 Prime! More

by Angelece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Klamath Falls Toyota responded

We are pleased to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your RAV4! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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