Klamath Falls Subaru

Mispresentation of Trade-In Value LET THE BUYER BEWARE In September 2016, my Wife/I decided to “buy local” in order to support the Klamath Falls economy. We looked at all of the car LET THE BUYER BEWARE In September 2016, my Wife/I decided to “buy local” in order to support the Klamath Falls economy. We looked at all of the car dealerships in town and settled on KLAMATH FALLS SUBARU; they had a used Kia SUV that we liked and inquired if the dealership would be interested in taking our 2007 Jeep Compass Sport as a “trade-in.” The dealership noted that they would be interested in our Jeep and asked us how much we wanted for our trade-in – we told them that the vehicle had been well maintained, had newer tires, etc. and that we considered that $1,500 as a bottom line fair price for this vehicle: this amount would have allowed them to make a reasonable profit from our trade-in. Thereafter, the salesman typed our trade-in information into to the Kelly Blue Book website (as reported by her) and told us that the vehicle was worth far less than we requested/expected, citing hail damage; the salesman stated that it was only worth $175. In addition, one of the other employees there told us how little the car was worth, pointed to its perceived problems, and asked what was the “minimum” that we would take since the car was only worth $175. My Wife/I spoke about this matter and agreed that based on what they were now telling us, that $750 was the least we would go. The dealership agreed to this amount but made us feel that they were doing us a favor and told us that there were lots of things that needed to be fixed, to include the hail damage before sale. Yet, immediately following closure of the Kia SUV deal, the very next day the dealership posted the vehicle for sale on their website at $3,118. Clearly, the pictures on the website depicted that they had made no such repairs and that their offered price was considerably more than they had paid us – over 400% profit for them. Only two days following posting, our Jeep was sold, clearly suggesting that we had been taken advantage of by KLAMATH FALLS SUBARU. Sadly, we had hoped that the dealership would be fair/honest with us concerning the value of our trade-in. But, they were not. They represented that the car was worth only $175 but they listed it for sale at $3,118 two days later – obviously, it was worth a LOT MORE THAN THEY TOLD US. BOTTOM LINE: LET THE BUYER BEWARE IN DEALING WITH KLAMATH FALLS SUBARU!!! More

Best Dealership Ever I not only bought my vehicle from Anthony Fregoso at Klamath Subaru, but I've watched as everyone in their business has taken such great care of every I not only bought my vehicle from Anthony Fregoso at Klamath Subaru, but I've watched as everyone in their business has taken such great care of everyone I've ever sent to them. Whether it's a sale or a donation for a non-profit in Klamath Falls, these people just don't act like the typical salesperson, and they give Car Sales People a GREAT name! You've won a customer for life! More

Worst customer service Bought a used truck 45 days ago and extended warranty, 2 weeks later it broke down they were to busy to fix it we chose to go else where called the Bought a used truck 45 days ago and extended warranty, 2 weeks later it broke down they were to busy to fix it we chose to go else where called the owner got no where with the financing staff he told me he owns the warranty company and would honor the repairs and now he dropped the warranty on us today we have to pay $8500 out of pocket if we want our truck fixed. We barley just made the first payment. More

I've been converted! I hate buying cars, or rather I hate the car-buying experience. David Gulickson, however, changed me. He did all the right things over and over. From I hate buying cars, or rather I hate the car-buying experience. David Gulickson, however, changed me. He did all the right things over and over. From our first visit to our final purchase, couldn't have been better. He knows his trade and is as honest and as God-loving of a man as you will ever meet. We enjoyed the process. David took the time to find the right car for us. He treated our 4-yr old like his own grandchild. We bought for our High School-aged son. He knew what we wanted and took care of us. No push. None. He could read us perfectly. Walked away and gave us time to talk privately. Let us take our time. No poor sales tactics here. This is what all salesmen should be. Thanks, David. I'm a believer. More

customer service Anthony Fergus was our very patient salesmen! I took days trying to figure out what I wanted exactly and he was there to help me all the way with a ki Anthony Fergus was our very patient salesmen! I took days trying to figure out what I wanted exactly and he was there to help me all the way with a kind word and alway a smile. We ended up purchasing a 2016 Crosstrek. This is my first Subaru AWD. Anthony took the time to answer all of my questions. He let us make all the decisions and wasn't pushy about anything. He was wonderful and treated us with respect! Everyone at this Subaru dealership was top notch and very respective of us! I will be telling all of my friends and family about the great care they took of us! Thank you for truly making "this" car buying experience exceptional! More

Superior Service I just want to say what a wonderful experience I had buying my Subaru Legacy from Klamath Falls Subaru, through Cassandra Kropp. Cassandra was friend I just want to say what a wonderful experience I had buying my Subaru Legacy from Klamath Falls Subaru, through Cassandra Kropp. Cassandra was friendly, easy to work with, and very personable. I felt like she and the sales team authentically cared about my purchase experience, which I much appreciated. Thank you Cassie and team! More

easy fast and no pressure. I highly recommend 5he sales asso It was a quick and pleasant shopping experience. No hassles. Casey showed me exactly what I was looking for. The forester was a no e fit for my budget It was a quick and pleasant shopping experience. No hassles. Casey showed me exactly what I was looking for. The forester was a no e fit for my budget.thanks Casey. More

Wouldn't buy anywhere else!!!! Between Cascade Auto Group and now Klamath Falls Honda/Subaru I have purchased 9 vehicles. This includes personal and work vehicles. I LOVE their serv Between Cascade Auto Group and now Klamath Falls Honda/Subaru I have purchased 9 vehicles. This includes personal and work vehicles. I LOVE their service team - Dennis, Chris, Randy, Tyler and everybody else who puts up with me!!! And David Gulligson is amazing to work with. He is honest, reliable, easy to work with, and always listens and goes the extra mile. I can't think of a better place to buy a vehicle. PS I LOVE my new 2016 Subaru Crosstrek - awesome vehicle!!! Sorry the link won't let me click NEW Subaru - so I had to do used ---- but it wasn't!!!! More

Nice people, good value We dealt with 2 salesmen while finding our Subaru Forester. Both were very professional while remaining low-key and avoiding pressure tactics. The agr We dealt with 2 salesmen while finding our Subaru Forester. Both were very professional while remaining low-key and avoiding pressure tactics. The agreed-upon price and trade-in allowance were both satisfactory and accomplished with little stress. The car is fabulous! More

Buy all your cars here! By far the best experience I have ever had buying a car. It was Sunday, the car lot was closed, I had a car picked out ready to buy and no one around. By far the best experience I have ever had buying a car. It was Sunday, the car lot was closed, I had a car picked out ready to buy and no one around. Until Ron stopped by to pick up something from his office. Who takes the time to answers a few questions and then ends up taking the next few hours ON HIS DAY OFF to sell me a car? Ron Settlemire, the finance manager at Klamath Falls Honda Subaru does, that's who! Beyond going the extra mile! He wasn't even the salesman! I recently moved from Southern California and time and time again I find the people here are so kind, but Ron takes the cake! I am never moving from here and never going to buy a car from another place. I can't thank you enough for taking the time from your family to make me be able to get back to California in a reliable car. I bought a brand new Subaru Forester and couldn't be happier. More