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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,370 Reviews

5,370 Reviews of Klaben Ford Lincoln - Service Center

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April 26, 2025

Mike Brandvold is a terrific guy…he’s been our service contact for years and because of Mike we will be purchasing a second Lincoln Nautilaus. More

by Newcar,freckles776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Klaben Ford Lincoln responded

Good afternoon! Thank you for the super nice words. You’re going to LOVE the new Nautilus! I THINK the stars that came across for Mike may not be what you meant for him. If I may, did he deserve a 1 star or did you mean to click the 5? I just want to make sure. Thanks! Aaron Heinlein C: 330.352.1925 Aheinlein@klaben.com

April 26, 2025

My first time at Quick Lane and by far the best experience at an auto center. Brandon B. was very friendly and able to set up an appointment that worked around my work schedule. He was very knowled More

by Brittany Coblentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Very friendly. Robert followed up with me regularly, which I appreciated. Will continue to take my car there. More

by jcburton94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

The people at Klaben Service were exceptional to work with, they addressed all my concerns in a very Professional and courteous manner. I would highly recommend them to anybody looking for Lincoln servic More

by mdamico888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Helped us when we were needing auto care asap. Explained all issues with auto. Staff pleasant and kind. More

by FOEGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Klaben is the best. Never had a problem..Always prompt and friendly and stand by their word. More

by Tammy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile department
April 24, 2025

Klaben does a great job of customer service as well as vehicle service. I highly recommend them More

by drm-427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Everything want well with service have to get a call when a part comes in More

by rjporcello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Every time I come in Brandon is polite and helpful. Ali is always wonderful as well. The whole Quicklane team is awesome and I tell everyone I know to come here! I won’t go anywhere else! More

by Deutsch22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

Took my truck in for transmission issues and got the pleasure of working with Robert. I got calls almost daily and was truly impressed with the communication and patience of him. Every time I spoke to h More

by trooper5023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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