Klaben Ford Lincoln - Service Center

Kim expresses a concern, no matter how small, on my questions and needs. She speaks in terms a non-mechanic can understand. The customer waiting room is clean and comfortable. Taking a vehicle in for s questions and needs. She speaks in terms a non-mechanic can understand. The customer waiting room is clean and comfortable. Taking a vehicle in for service is not the most pleasant activity, but she makes it tolerable. More

Kim did a wonderful job. I enjoyed the service. She made sure that everything was fine. The service department is excellent and very nice and friendly. sure that everything was fine. The service department is excellent and very nice and friendly. More

Adam was very professional and did an excellent job of making my first visit very positive. He explained exactly what was being done and made the process very easy. He took time to make me feel very co making my first visit very positive. He explained exactly what was being done and made the process very easy. He took time to make me feel very comfortable about the service he was going to provide.....Excellet Job.....My salesman Kenny King even took a moment to ask about my purchase and that was nice.....These guys really get customer service and what it takes to make the environment enjoyable and friendly.......THANKS........John Nauer.......Love our MKX More

Mona was my service rep, and she did a great job explaining the issue on my car, and updating me on the status of the work, price, etc... I was able to decide what to do with the repair, and felt sh explaining the issue on my car, and updating me on the status of the work, price, etc... I was able to decide what to do with the repair, and felt she and Klaben Service treated me fairly throughout the process. The shuttle service was also very helpful, and the drivers (Billy and Randy) were very nice and professional. I would highly recommend visiting Mona and the rest of the Klaben team if need your vehicle serviced. More

From the moment I made the appointment and later entered From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of my needs and is very helpful to both myself and my wife. She schedules me at my convenience and the work is completed within a reasonable time and done correctly. More

Adam went out of his way to accommodate a Quick service on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My son just bought a new car from Klaben and that service also exceeded our expectations. Klaben makes you feel important and not like they are doing you a favor. Excellent!! More

Joe is always very thorough when it comes to working with the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. More

Brought my Escape in for repair work. Kim, as usual, took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again for future service. More

Klaben ford is an excellent dealership. I have had many good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work is done correctly. Mona always has the work on my escape finished in a reasonable amount of time. I would recommend Klaben Ford and there service department to anyone. Loel McKee More

Klaben Ford/Lincoln has given me consistently excellent service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explan service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explanations, presents options and, in my experience, has always delivered at or above expectation. I have recommended Klaben service to others and would continue to do so. More