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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,234 Reviews

5,234 Reviews of Klaben Ford Lincoln - Service Center

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June 23, 2016

Experience Great experience. Mona is very customer conscious. She is always friendly, professional and helpful. Also makes sure our charges are correct. More

by BARBFLYNN41247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2016

Service Always great service, from going so many times, a lot of people know me by name, a pleasure to go there for my service. They take very good care of my More

by nancy415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2016

Outstanding customer service department. From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was More

by ACS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tex Welch
June 20, 2016

Excellent service! I recently went to Klaben for an oil change and it just so happened to be my first time and I went to the wrong building but everyone was more than ha More

by focus01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eben Wicks
June 20, 2016

Exceptional Service!!! We had a flat tire going home on the freeway after 5pm and needed to get it fixed asap. We called Kim , our service rep., and she worked us in the ver More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2016

Klaben Review My service advisor, Mona, is awesome. I can always get an appointment when I need to and she always keeps me advised of what is needed. Billy, who dr More

by pcgansel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
June 18, 2016

They treat you like family. I love it! I was having some issues with my Ford Focus and took it in on Monday to have it looked at with no appointment. They got me in right away and was able More

by Kmallone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Sawyer
June 17, 2016

Great Service from Klaben Ford courteous staff, very helpful and able to work around my schedule. the repairs were done in an expert manner, all services were explained in full deta More

by jmcvehil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2016

Lease, Purchase new or purchase used ? Nate Bryant was very patient and went through every aspect of each deal with me until I finally made my decision, after which he reviewed the operatio More

by kap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer, Nate Bryant
June 17, 2016

First Visit Klaben took care of my minor concerns during the vehicles first service visit. Car was clean when I picked it up. Price of service reasonable. More

by LISA.JAJOWKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore, Eric Dyer
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