Klaben Ford Lincoln - Service Center

Experience Great experience. Mona is very customer conscious. She is always friendly, professional and helpful. Also makes sure our charges are correct. Great experience. Mona is very customer conscious. She is always friendly, professional and helpful. Also makes sure our charges are correct. More

Service Always great service, from going so many times, a lot of people know me by name, a pleasure to go there for my service. They take very good care of my Always great service, from going so many times, a lot of people know me by name, a pleasure to go there for my service. They take very good care of my car, and will wash it before returning it to me. Thanks Mona More

Outstanding customer service department. From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was raining) I can only say what an outstanding experience I had. Great service personnel. More

Excellent service! I recently went to Klaben for an oil change and it just so happened to be my first time and I went to the wrong building but everyone was more than ha I recently went to Klaben for an oil change and it just so happened to be my first time and I went to the wrong building but everyone was more than happy to help! Once I was getting checked in I was walked through the process step by step and all my questions were answered! I waited for my car to be done and it the whole process was faster than I thought! and the complementary car wash was great (my focus needed a bath haha)! More

Exceptional Service!!! We had a flat tire going home on the freeway after 5pm and needed to get it fixed asap. We called Kim , our service rep., and she worked us in the ver We had a flat tire going home on the freeway after 5pm and needed to get it fixed asap. We called Kim , our service rep., and she worked us in the very next morning. She also was able to schedule our other car for a rear window replacement at the same time. That way, we could take care of both cars on the same visit. We had planned to wait on the tire but we found out that not only the tire was bad but there was a warranty repair needed for the axle seal. Kim was able to immediately get us a rental car so that we could get back to work. By 2pm in the afternoon, both cars were finished and we were able to pick them up on the way home from work. What outstanding effort when she could have easily made us wait till the next day. We not only appreciate her outstanding service, we truly value her honesty. When she told us the tire could not be repaired, we were comfortable that the only option was to get a new tire. When she told us we needed to get the axle seal fixed immediately since it was a safety issue, rather than put it off for a day or two, we had it done immediately. Within a half hour, we had a rental car and were able to get back to work and to have both cars done that night was such a relief. We cannot recommend Kim or Klaben Ford enough! More

Klaben Review My service advisor, Mona, is awesome. I can always get an appointment when I need to and she always keeps me advised of what is needed. Billy, who dr My service advisor, Mona, is awesome. I can always get an appointment when I need to and she always keeps me advised of what is needed. Billy, who drives me to work and picks me up is a really nice guy. More

They treat you like family. I love it! I was having some issues with my Ford Focus and took it in on Monday to have it looked at with no appointment. They got me in right away and was able I was having some issues with my Ford Focus and took it in on Monday to have it looked at with no appointment. They got me in right away and was able to provide me with the best service experience ever! Danny Sawyer was constantly checking in to make sure I was satisfied. Kim looked at my car and told me exactly what was wrong right away. They are two of the sweetest people who treat me.like family every time I come in. I wouldn't go anywhere else! More

Great Service from Klaben Ford courteous staff, very helpful and able to work around my schedule. the repairs were done in an expert manner, all services were explained in full deta courteous staff, very helpful and able to work around my schedule. the repairs were done in an expert manner, all services were explained in full detail there were no surprises.. More

Lease, Purchase new or purchase used ? Nate Bryant was very patient and went through every aspect of each deal with me until I finally made my decision, after which he reviewed the operatio Nate Bryant was very patient and went through every aspect of each deal with me until I finally made my decision, after which he reviewed the operation of the vehicle of my choice completely. It was a pleasure to deal with these folks again. I have been a repeat customer for over 30 years, and recomend this dealership to anyone who wants a friendly approach to car sales. John Kappan, of Streetsboro, Ohio More

First Visit Klaben took care of my minor concerns during the vehicles first service visit. Car was clean when I picked it up. Price of service reasonable. Klaben took care of my minor concerns during the vehicles first service visit. Car was clean when I picked it up. Price of service reasonable. More