Klaben Ford Lincoln - Service Center

It was a delight to find out that Mike was willing to defend a repair with the manufacturer. It would have been expensive repair but he was able to defend the reasons why the manufacturer should cover th defend a repair with the manufacturer. It would have been expensive repair but he was able to defend the reasons why the manufacturer should cover the costs even when it was out of warranty. I appreciate his willingness to be an advocate for me and put my best interest first. Hard to find good customer service today, but Mike demonstrated the best in service during my recent visit. More

Adam Alderson always take great care of my car. He is always good about answering questions and explaining things. I appreciate that he makes sure it is safe by checking all the lights, etc when I come always good about answering questions and explaining things. I appreciate that he makes sure it is safe by checking all the lights, etc when I come in. It may be standard to do these things but it is still appreciated. I have been to many different service depts over the years and this by far is the best! More

Mike was very helpful in recommending the service needed immediately and estimated cost and needs for the next service. The service was completed on time and free washing of the car was very much needed and immediately and estimated cost and needs for the next service. The service was completed on time and free washing of the car was very much needed and appreciated. Mike keep up the good work. More

I visited the service department on the reccommendation of JC Crawford. I do not live in the Ohio area and needed car repairs. I was extremely pleased with the service and the promptness that I received. of JC Crawford. I do not live in the Ohio area and needed car repairs. I was extremely pleased with the service and the promptness that I received. JC is a great representation of the quality of people you employ at the dealership. He made sure all my car service needs were met and kept me informed as to ever aspect of the repairs. If every in need of service in the future I will certaqinly return to Klaben. More

The service provided was "Great" because they were able to provide me with quick, friendly service and the use of a rental vehicle. My car was repaired in less than 24 hours. were able to provide me with quick, friendly service and the use of a rental vehicle. My car was repaired in less than 24 hours. More

I absolutely love the staff at Klaben Ford. Mona is always pleasant and proffesional when taking care of me. She keeps me well informed about my vehicle, and my loyalty link rewards. I recommend not o always pleasant and proffesional when taking care of me. She keeps me well informed about my vehicle, and my loyalty link rewards. I recommend not only Klaben Service but Mona as well to all my family and friends. She definitely a keeper!! Mona, thank you for all your hard work!!! More

Klaben ford is amazing! Joe was so friendly and helpful! He kept in touch with me the entire time my car was there! Thanks so much Joe! You are wonderful! He kept in touch with me the entire time my car was there! Thanks so much Joe! You are wonderful! More

A five star rating means that the service performed was beyond good, it was excellent. The service achieves standards that are above and beyond what is expected or necessary. Five stars is awarded to a sel beyond good, it was excellent. The service achieves standards that are above and beyond what is expected or necessary. Five stars is awarded to a select few groups or individuals who not just satisfy the customers needs but exceed them. This describes "Klaben Ford Lincoln"- Service Center's success in satisfying their customers. More specifically, Ty Davis and Mona Crooks reflect strong work ethics, determination, patience, and resolve in making their customers happy. They have done their jobs well. More

Mona Crooks was absolutely wonderful! I got my appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no problem at all. She was kind, courteous and extremely efficient. My vehicle was fixed that day, and she got right back to me and let me know I could pick up my car at my convenience. She asked if I would like the car washed as a complimentary service, which it needed terribly! I felt as if she truly cared about providing exemplary customer service. I will always ask to speak with Mona when scheduling a service appointment from now on! - Amie Ross Hudson Heating Company More

Kim has always treated me more like family than just a customer. I am confident the work was done right and on time every time I have had my Lincoln serviced at Klaben. Kim goes over everthing that I need customer. I am confident the work was done right and on time every time I have had my Lincoln serviced at Klaben. Kim goes over everthing that I need to know both before and after the work is done. My car is always cleaned and the waiting area is very user friendly. More