Klaben Ford Lincoln - Service Center

Extraordinary I give this dealership the best rating on the scale, the customer service at this location COULD NOT POSSIBLY get any better. Not only that, but the o I give this dealership the best rating on the scale, the customer service at this location COULD NOT POSSIBLY get any better. Not only that, but the offers that Klaben provides are remarkable. It's ultimately idiotic to not at least consider this company. Danny Sawyer is extraordinary, I will never hesitate to recommend him. More

exceptionally prompt and caring service I've dealt with the Klaben auto group since the late eighties and with J C Crawford since 2005. J C has been a very pleasant and caring sales person. I've dealt with the Klaben auto group since the late eighties and with J C Crawford since 2005. J C has been a very pleasant and caring sales person. He has easily been able to answer most questions I have had and if he couldn't, he would find out right away. He also isn't one of those sales people who forgets you after the purchase has been completed! He is extremely knowledgeable about the products and services Klaben Ford offers. I would truly recommend J C to anyone looking for a pleasant and hassle-free car buying experience. Sincerely, Jim S. More

Repair to Purchase: This is my second purchase at this particular Klaben Ford Dealership. The staff in the Service Dept have always been professional, pleasant and helpfu This is my second purchase at this particular Klaben Ford Dealership. The staff in the Service Dept have always been professional, pleasant and helpful. I have recommended this dealership and my personal salesman Ty Davis to both friends and family who are looking for replacement vehicles. Ty Davis is quiet and confident in selling his Ford product. No high pressure salesmanship. For me this is a key point, just knowledge of and offering of the car that may suit you and your budget best. He and his GM Klaben worked together to satisfy my particular needs. Another great experience there. The follow-up explanation for a reasonable delay was much appreciated. More

Far exceeded expectations! I had a very unique experience, in that I purchased a certified car from another dealer, and shortly after taking possession, began to think the certi I had a very unique experience, in that I purchased a certified car from another dealer, and shortly after taking possession, began to think the certification hadn't been done. I contacted Lincoln customer service, and they agreed to have it re-certified and let me choose which dealer. I chose Klaben. It didn't take long to determine that a laundry list of items needed attention, but Lincoln wasn't willing to cover them all with the CPO warranty. (A big part of this was hidden damage to the front bumper and headlight.) It was a quandry. The selling dealer didn't want to step up, and the Lincoln CS rep couldn't, so it looked like we were going to be left holding the bag. Tom (Svc Mgr.) discussed this with Mr. Klaben and they decided to fix my car, and recover what they could from Lincoln after the fact. Wow. I'd never heard of a dealer stepping up like this, and Tom said it's because they're living the Lincoln motto to "..take care of the customer...". Thank you Klaben for making my holiday better! More

Excellent customer service I purchased a Ford Escape last year and still continue to get great customer service. I was overdue for an oil change and Mr. Woodberry was able to wo I purchased a Ford Escape last year and still continue to get great customer service. I was overdue for an oil change and Mr. Woodberry was able to work around my schedule to get it in. Thanks for the great customer service!! More

My first service appointment I just recently took my car in for the first service appointment. My service advisor, Kim Wolfram, was very friendly and helpful during the whole proc I just recently took my car in for the first service appointment. My service advisor, Kim Wolfram, was very friendly and helpful during the whole process! She did a fantastic job coordinating my service appointment and keeping me updated on the other concerns I had about my vehicle. Great service! I appreciate all your help! More

Treated like Royalty Eric Dyer, Service Advisor, was watching for me to arrive for my scheduled appointment and took great care of my service needs. He was friendly, know Eric Dyer, Service Advisor, was watching for me to arrive for my scheduled appointment and took great care of my service needs. He was friendly, knowledgeable, kept me informed of the service status during the appointment and made helpful and appropriate suggestions. He explained a significant rebate offer available to me and explained how to obtain it from Ford. He even walked me out to my car after the appointment to ensure all was done to my satisfaction. Technican Erick performed a front end alignment after installing new tires. He came out to say hello and let me know he was pleased with the results. I couldn't be happier; my car drives like a dream! I always feel I am treated like royalty here. Thank you to the great team at Klaben Ford! More

Dented Tailgate I just had my Tailgate fixed at Klaben body shop and Steve Workman and his crew did an GREAT job.I would come back again. Thanks for all your help.Bob I just had my Tailgate fixed at Klaben body shop and Steve Workman and his crew did an GREAT job.I would come back again. Thanks for all your help.Bob walls More

Auto Repairs While I frequently have my Ford Fusion in for service, Mike Brandvold makes the headache go away. When I drop my car off, I know that it is going to While I frequently have my Ford Fusion in for service, Mike Brandvold makes the headache go away. When I drop my car off, I know that it is going to be easy and painless. He knows how particular I am about my vehicle and always does his best to make sure that I am happy with the work that has been done. It even comes out better than when It went in! I don't think that I could take my car anywhere else, or to anyone else but Mike! Thank Mike for taking care of all of our vehicles! More

Mike Brandvold is A+++++ Mike has been very helpful and knowledgeable to us whenever we have brought our vehicles in for service. He goes out of his way to keep you informed Mike has been very helpful and knowledgeable to us whenever we have brought our vehicles in for service. He goes out of his way to keep you informed during the process. We had some tires replaced yesterday (10/6/15), we thought there was a rebate on the tires but it had ended on 9/27/15. Mike went out of his way to make it right by giving us a complementary, the works coupon and a gas card. He is very personable with his customers. We will continue to request Mike Brandvold for all of our service work at Klaben, which is the best dealership there is, in my opinion. More