Klaben Ford Lincoln - Service Center

Mike Brandvold did a great job when I brought my Lincoln in for service. He reviewed every procedure that he was going to perform in detail and was very patient in answering all of my questions. I did not h in for service. He reviewed every procedure that he was going to perform in detail and was very patient in answering all of my questions. I did not have an appointment, but he was still able to service my car that day on my time schedule. It was a great experience overall and I would highly recommend seeing Mike whenever you need service on your car. More

First off, I called my Sales Person, Tex, who set me up with Service with Joe French. Tex was already off work and handled my service visit for the next morning. Tex is an AWESOME Salesperson and I will with Service with Joe French. Tex was already off work and handled my service visit for the next morning. Tex is an AWESOME Salesperson and I will and have recommended him to others. If I return in the future for another vehicle I will definitely use Tex. Now Service with Joe French was also AWESOME. Joe has been my service advisor in the past and because my current advisor did not retrun my call, Tex set me up with Joe and I have asked for him to remain my advisor. I am very pleased with the service I have received on my 2009 explorer as well as my 2007 Edge in the past. I would and will recommend Klaben to all my friend and family. I would also like to put in a word for Mona, she has also helped in the past and would also recommend Mona, she is a fabulous person and great personality. Love the 3 people mentioned above. awesome people, please acknowledge them as they are so very deserving of their great customer service. Thank You Dawn Hutzell 330-626-0647 More

Had a wonderful experience with my service rep. and everyone around. They were all friendly and willing to answer questions I had. They are also very through going over all the details that involve you everyone around. They were all friendly and willing to answer questions I had. They are also very through going over all the details that involve your vehicle. I have always had polite and courteous service at my dealership and highly recommend them. More

Kim, my customer service rep, is fantastic to work with. Kim, my customer service rep, is fantastic to work with. She is very professional and very attentive to any concerns that I have. Even though it is Kim, my customer service rep, is fantastic to work with. She is very professional and very attentive to any concerns that I have. Even though it is more expensive to have my vehicle serviced at Klaben, I bring it there because I trust her honesty and integrity. I never feel that she is trying to sell me unneeded services. She is strictly concerned with looking out for my best interest and safety. I CAN'T RECOMMEND HER ENOUGH!!! As long as she is there, I will always have my vehicle serviced there. More

Kim communicates well, both listening and explaining. Ensure the reasons for the repairs, option and cost were clear and agreed upon. Willing to allow me to see the issues and talk to the mechanic. Ens Ensure the reasons for the repairs, option and cost were clear and agreed upon. Willing to allow me to see the issues and talk to the mechanic. Ensure my wishs for the handling of the vehicle we followed More

Kim Wolfram is one of the best Service Advisors I have had the pleasure of dealing with. She goes beyond her job to take care of her customers. had the pleasure of dealing with. She goes beyond her job to take care of her customers. More

Kim, has very good people skills and does a good job of inter-acting with customers. She asked good questions re: the reason for the visit. She also does a good job of communicating and follow up. inter-acting with customers. She asked good questions re: the reason for the visit. She also does a good job of communicating and follow up. More

They always are professional and treat me very well. I have only been coming to Klaben for the last 18 years or so. Great job!!!! have only been coming to Klaben for the last 18 years or so. Great job!!!! More

Mona was fantastic and is the reason I come back for service for my vehicle. She knows how to take care of her customers and get them out fast and safe. service for my vehicle. She knows how to take care of her customers and get them out fast and safe. More

Kim expresses a concern, no matter how small, on my questions and needs. She speaks in terms a non-mechanic can understand. The customer waiting room is clean and comfortable. Taking a vehicle in for s questions and needs. She speaks in terms a non-mechanic can understand. The customer waiting room is clean and comfortable. Taking a vehicle in for service is not the most pleasant activity, but she makes it tolerable. More