Klaben Ford Lincoln - Service Center

What an incredibly Good Samaritan! Today I got a flat tire on 59 on the way to Target. I was able to pull into a Speedway, and as luck would have it, I ran into Doug and he offered to h Today I got a flat tire on 59 on the way to Target. I was able to pull into a Speedway, and as luck would have it, I ran into Doug and he offered to help me change my tire. I had a jack, a spare, but no wrench. Unfortunately, the wrench in his car didn't work for my tire, but not 15 minutes later, he came back with a wrench that worked!! He changed my tire for me in the pouring rain--it's not very often you come across such an amazing person who will take time out of their own day to do something like that. Truly and sincerely, thank you again! More

We want to thank Roscoe Woodberry for the way way he did his job when we purchased our new 2014 ESCAPE. It was a nice experience for us. His job was outstanding. He took time to explain and he gave detaile his job when we purchased our new 2014 ESCAPE. It was a nice experience for us. His job was outstanding. He took time to explain and he gave detailed answers to our questins. He wanted to make sure we understood. It was a pleasure talk to him. He told us that we may call him any time we need help. Of course we will recommend him to friends and families. GREAT JOB ROSCOE Val and George Cornici More

Richard "Buddy" Moore did it again. I needed service on my 2014 Ford Escape and Buddy came to my job and picked up my vehicle and brought it back looking brand new because it was washed. For the service on my 2014 Ford Escape and Buddy came to my job and picked up my vehicle and brought it back looking brand new because it was washed. For the past 6 months Buddy has been an angel and also a friend. Whenever I have a question regarding my Escape, he always calls or texts me back with the answer. I recommend Klaben and Richard "Buddy" Moore. You will leave very very happy!!! More

Adam was a phenomenal service advisor. He was extremely amiable, professional, easy to work with, and was able to helpfully answer all of our questions. I would highly recommend him. The work done on my ca amiable, professional, easy to work with, and was able to helpfully answer all of our questions. I would highly recommend him. The work done on my car was excellent. Money was able to be saved by their willingness to test the car after each step and not replace more parts than necessary. High quality work, high quality service. More

The service advisors are the best, they are friendly and helpful. Michael helped me finds additional discounts on the purchase of 4 new tires. He also kept me well informed on the status of the vehicle. helpful. Michael helped me finds additional discounts on the purchase of 4 new tires. He also kept me well informed on the status of the vehicle. One of the best service departments around. More

Joe is a great guy - We have 3 cars serviced when we go Joe is a great guy - We have 3 cars serviced when we go for our OLF or (the works) , he is friendly , professional and Joe does a great job taking c Joe is a great guy - We have 3 cars serviced when we go for our OLF or (the works) , he is friendly , professional and Joe does a great job taking care of us and our needs for service . The face to face person is what brings a customer back . I know this I work in customer care . Joe is one of the good guys , he cares for his customers! A+++ More

It was a delight to find out that Mike was willing to defend a repair with the manufacturer. It would have been expensive repair but he was able to defend the reasons why the manufacturer should cover th defend a repair with the manufacturer. It would have been expensive repair but he was able to defend the reasons why the manufacturer should cover the costs even when it was out of warranty. I appreciate his willingness to be an advocate for me and put my best interest first. Hard to find good customer service today, but Mike demonstrated the best in service during my recent visit. More

Adam Alderson always take great care of my car. He is always good about answering questions and explaining things. I appreciate that he makes sure it is safe by checking all the lights, etc when I come always good about answering questions and explaining things. I appreciate that he makes sure it is safe by checking all the lights, etc when I come in. It may be standard to do these things but it is still appreciated. I have been to many different service depts over the years and this by far is the best! More

Mike was very helpful in recommending the service needed immediately and estimated cost and needs for the next service. The service was completed on time and free washing of the car was very much needed and immediately and estimated cost and needs for the next service. The service was completed on time and free washing of the car was very much needed and appreciated. Mike keep up the good work. More

I visited the service department on the reccommendation of JC Crawford. I do not live in the Ohio area and needed car repairs. I was extremely pleased with the service and the promptness that I received. of JC Crawford. I do not live in the Ohio area and needed car repairs. I was extremely pleased with the service and the promptness that I received. JC is a great representation of the quality of people you employ at the dealership. He made sure all my car service needs were met and kept me informed as to ever aspect of the repairs. If every in need of service in the future I will certaqinly return to Klaben. More