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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,297 Reviews

5,297 Reviews of Klaben Ford Lincoln - Service Center

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May 11, 2018

60 k check up Great customer service. Didn't push me into extra services. Told me what I needed, gave me pricing and let me choose. Comfy clean lobby to work in whi More

by BNCMEEKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2018

A/C repair I have dealt with Mike almost from the time I purchased my vehicle 9 years ago and I find him very knowledgeable and I can depend he will give me the More

by LWENIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018

Engine Light On Trouble codeP0430. They replaced catalytic converter and spark plugs. 2012 F150 only had 34,500 on it.I hope my low milage driving habits do not cause More

by EPALMER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018 -

Klaben Ford Lincoln responded

They you for your input and feed back regarding your recent experience at our Ford service department. We appreciate the positive marks and also recognize your concern of potential future problems. Just know that our team members are here to help address any issues that may arise down the road. We remain at your service. Mike VanHoose, mvanhoose@klaben.com.

May 08, 2018

Upper ball joints and other service I would highly recommend quick lane to anyone and everyone! I felt as if I was dealing with professionals which is very refreshing. Most other service More

by EZMAIL59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Floyd Bowen
May 08, 2018

courteous and timely Joe and the service department offering courteous and timely assistance with my regular maintenance need. I appreciate their help and attention to mak More

by MichaelAusperk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018

Great service This job was a recall for gas line flange replacement. I waited for the job to be done and job was completed within the time limits they told me. Ver More

by SLFOBEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018

great service Mike in service, great job on what was needed, good follow up for the customer, able to work with my schedule, have a great day More

by JIM97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018

Warranty work Came in for door latch recall, and transmission shudder. Promise time was pushed back too many times and my right lower ball joint only had slight pla More

by DANE7434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
May 07, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your experience and for the positive survey scores. Your feedback is important and we take it very seriously. Thanks as well for speaking with me this afternoon to discuss the need for the ball joint. I sincerely apologize for accelerating the need for the ball joint. Obviously, we did not intend to cause you any additional concerns. I hope that our discussion coupled with the goodwill extended to you by Klaben demonstrates our genuine concern for your satisfaction. I hope to see you again in the future at Klaben and feel free to contact me directly. Sincerely, Carl Bujorian Service Manager Klaben Ford Lincoln, Inc. 330-673-3139 ext 230 cbujorian@klaben.com

May 07, 2018

Accurate and relaxing and trustworthy experience! I've always gotten much more service than I'd expected with personable and professional explanations and recommendations. This is the second Ford Esc More

by dkgaffney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis, Kyle Sott
May 07, 2018

Excellent Service, Everytime! The crew at the Quicklane service department are professional, affordable, and timely. I’ve been having them do work on and off, for my 98’ TJ Wrangle More

by zferg7722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
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