Klaben Ford Lincoln - Service Center

Always very helpful, from the showroom floor to the service department. And clean, with water and soda on hand while you wait. A+. service department. And clean, with water and soda on hand while you wait. A+. More

Jeremy and Brandon treated me fine. There was a communication breakdown regarding the service I got for my F 150. The biggest annoyance , though, is receiving requests to complete a There was a communication breakdown regarding the service I got for my F 150. The biggest annoyance , though, is receiving requests to complete a survey SO MANY TIMES. This happens every single time. More

Absolutely genuine person with an overall great personality! He was extremely helpful and knowledgeable about his job! personality! He was extremely helpful and knowledgeable about his job! More

Great service; friendly no hassle! Pick and delivery so great for us older customers! I will continue using their services! Pick and delivery so great for us older customers! I will continue using their services! More

Great service dept not complicated easy to navigate friendly timely and they washed my car Thanks.. I didn’t catch the names of the employees friendly timely and they washed my car Thanks.. I didn’t catch the names of the employees More

Knowledgeable, communicate well, very detailed, and car is done when promised, this time before. Tech went above and beyond as well as the advisor. is done when promised, this time before. Tech went above and beyond as well as the advisor. More

Tyler gave me Excellent costumer service! I have already recommended to a friend! I am very impressed with how well Tyler and other staff communicated with me! I have already recommended to a friend! I am very impressed with how well Tyler and other staff communicated with me! More

This was my first experience with the service department. My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my ap My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my appointment online and was very happy with the response and follow up reminders. I have given a 5 star rating but, being in the customer service industry myself, I tend to be a little more critical and have a couple of suggestions. As a service center, I would recommend identifying the Klaben Service Center down the road as Chrysler in the signage. I did not realize there were two different service centers and waited quite a while to talk to someone to be informed I was at the wrong location and “it happens all the time.” When I got to the correct location, I didn’t realize I was actually assigned a service representative and waited quite a while to be acknowledged. Several employees walked past me without any acknowledgment and, finally, a gentleman came out from the back and assisted myself and another customer who was waiting as long as me who also had no knowledge of their service representative. Now that I am aware of this, I will know what to do next time as this is a great feature of this service department. It was great to deal with one person for everything. When it was time to pick up my car, I knew exactly where to go and what to do. My service department representative, Kim, was very thorough with explaining what was wrong and reminded me to call her directly should there be any problems going forward. She is definitely an asset to the company. Overall, I would highly recommend Klaben Ford Service Center. I hope I never have to go back :), but if I do, I know I will receive excellent service. More

Staff is always pleasant and helpful. They get me out in a timely manner. Thanks They get me out in a timely manner. Thanks More