Back

Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,001 Reviews

1,001 Reviews of Klaben Ford Lincoln of Warren - Service Center

Sort by
July 30, 2020

Klaben always does good work and I trust them to do the best they can for my vehicles.I have been going to Klaben for years for vehicles and service. More

by SMITHDSMITH48
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2020

New brakes and oil change got a Routine oil change. Had to get new front brakes. wish they were cheaper in price. No other comments. Why have a 25 word minimum?. More

by Kathy s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2020

I was happy they had the part but unimpressed by the communication and price since I bought the car there. I was charged msrp for a part that should not have went this soon. I was not told how long the More

by Service Call
Recommend Dealer
Yes
Employees Worked With
John Renier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Klaben Ford Lincoln of Warren responded

Thank you for responding to my request to continue the dialogue by phone. The conversation we had provided valuable insight into your experiences at our store. Again, when we fail, we take it seriously. On behalf of the Klaben Team, I sincerely apologize for the negative impression we left with you and appreciate the opportunity you have given us to regain your confidence. Mike Klaben Sr, Klaben Ford Lincoln of Warren.

Jul 17, 2020 -

Service Call responded

Thank you. As a follow-up, the owner spoke with us and was very interested in what we had to say. I think that speaks volumes for this business. Everyone can have an “off day” and the willingness to look at their practices and improve makes this a business that I would shop again.

July 14, 2020

appointment for recall on mkx Karl made sure all parts were in for recall appointment, had oil change and tire rotation as well, in and out very expediently. John is very good wit More

by jdkbesposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Fauvie
July 10, 2020

I actually enjoy taking my car in for service. These guys make it relatively painless. They are fast, efficient and friendly. The lounge is clean and comfy, not a bad place to wait. More

by Lisa B
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2020

Service was quick. I can always count on Klabens to get the job done right. Service garage people are nice and polite. We have been a customer for 18 plus years. More

by SINDEE08
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Valesky
July 08, 2020

Great service as always, but I hate to think that I have to pay 357 bucks for two heats shields and a bracket, just got the car in March and would think that if was missing the bracket holding the shield up More

by TOONBILLIE
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2020

perfect Same as always. very attentive to details and my service needs. Jim Arden is the very best auto tech i've ever known. Always goes beyond what's requi More

by MELVINMOSS
Recommend Dealer
Yes
Employees Worked With
Other Employees : Karl Fauvie, Bill Basista
July 03, 2020

Klaben Ford has the best service department in the area. I can trust them with anything my car needs especially when it’s so hard to find trustworthy people. More

by JimW
Recommend Dealer
Yes
Employees Worked With
Karl Fauvie
July 02, 2020

Great Service is always great, this box is annoying and I don't have the time to go in to a lot of detail. I will not be filling out any more reviews. More

by MADRAZUM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Fauvie
...
45
...