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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,000 Reviews

1,000 Reviews of Klaben Ford Lincoln of Warren - Service Center

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December 27, 2020

Everything went off as excepted. It was an efficient and professional experience. Karl booked my appointment and reviewed my service via phone. The pick up and delivery was timely. More

by Melissa M.
Recommend Dealer
Yes
Employees Worked With
Karl Fauvie
Feb 11, 2021 -

Klaben Ford Lincoln of Warren responded

Melissa, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

December 27, 2020

Oil change and tire rotation were done quickly! Getting my car washed was a nice bonus. Waiting room is very nice, and the coffee was fresh! More

by ghiapaul01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you so much for choosing Klaben Ford of Warren as your first choice for service!

December 23, 2020

Everyone there is always nice and courteous. The service department takes time to answer questions. Most importantly, no one has ever talked down to me. More

by BT0400
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 22, 2020

They always have taken awesome care of my families cars. Our cars are in great safe shape. I would have no problem recommending them for your auto needs. More

by MRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time out of your day to tell us about your experience. We look forward to your next visit! Take care!

December 15, 2020

His timeliness was great, his conversation was great and brief. He mentioned where the coffee was located. Those that did the oil change did me a favor, I had to be to work at 8:30. I was able to clock in o More

by Melinda
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln of Warren responded

We appreciate your positive review of your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

December 14, 2020

Very happy , timely and efficient always happy with the results, the ladies where you pay are always friendly and courteous.I am always happy with the service I get More

by VAVROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

The man at the service desk the last couple times were not very welcoming they don’t even look at you to acknowledge you when you get there I never have a problem with any of the service done I tried one More

by PKING1026
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know which employee waiting on me a younger gentleman
Dec 04, 2020 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to share your experience. We sincerely apologize for failing to fulfill our mutual customer service expectations. We value all feedback and use it as a counseling tool with our team. We have already met with Al and the other service advisors regarding your experience. We appreciate your business and hope to regain your confidence in the future. Feel free to reach out to me directly if you have additional thoughts or comments. Mike Klaben Sr (330)369-4444 extension 112.

November 29, 2020

Service team did a great job figuring out the issue with our vehicle . Repaired it in a timely manner. The waiting lounge was clean Nd and orderly More

by RMAGGS0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

November 28, 2020

Overall, my experience was great! The service folks were friendly and professional. This was the first service appointment for my new Ranger. The waiting room was set up nice and spread out for the pandemic More

by britteno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2020

The service center was fantastic!! They’re always so welcoming and make the trip painless. They do a wonderful job every time I’m there. More

by Amanda Zepernick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln of Warren responded

Amanda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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