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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,063 Reviews

1,063 Reviews of Klaben Ford Lincoln of Warren - Service Center

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June 02, 2021

All service on my wifes mkx is performed at Klaben. Very courteous and friendly service staff as well as knowledgeable about the vehicle. From PM work to anything else related, they have the computer More

by jdkbesposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben-service, John Renier
June 01, 2021

Klaben Ford Lincoln of Warren is a friendly car dealership. I have taken my car there for service for many years. Always received outstanding service. More

by DMKINCAID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
May 27, 2021

Klaben Ford is the only service shop that I will take my Fords to. Outstanding service and I can trust John and the other advisors that everything will be done properly. More

by JimW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
May 24, 2021

Keep up the good works. You are on the ball keeping me updated on my car. You let me know about what has to be done More

by JCSR456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
May 24, 2021

Keep up the good works. I tell people that you do a good job job fixing my car. You let us what the problem is. More

by JCSR456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
May 19, 2021

I was there on May 14th to have the works done on my grandsons car. the service guy asked if i wanted it washed and i said yes when i received it back it was never washed. #2 i asked for the brakes to b More

by duke6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Renier
May 19, 2021 -

Klaben Ford Lincoln of Warren responded

We sincerely apologize for your dissatisfaction. Our goal is to provide a pleasing,hassle-free customer experience. We clearly failed to do so in this case. We would value the opportunity to discuss your brakes and reach a solution that satisfies you. Feel free to call me at (330)369-4444 Extension 172. Thank you. John Renier, Senior Service Advisor.

May 19, 2021

Scott was great! very nice and helpful and even though they had a lot cars that day, he still had a great attitude towards me and other customers. More

by miss_t.kendall11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021

Robbie and Micheal Jr did a great job. Great customer service and very friendly. Quality of work was a 10. Thanks. Will be back when I need serviced again. More

by josephsidoti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Siefert
May 12, 2021

I have been dealing with Klaben Ford Lincoln of Warren since the middle 80's. I find their service department is one of the best I dealt with I have purchased cars from Cleveland to Pittsburgh, PA since t More

by Jim in claims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Arden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Valesky, John Renier, Natalie Burk
May 06, 2021

Great bunch of people, customer service is job one !! Xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx More

by SKIP92555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Arden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Siebenaller, parts , John Renier, Nick Papantonakis, Bill Basista
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