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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,063 Reviews
Call Service Center (330) 369-4444

1,063 Reviews of Klaben Ford Lincoln of Warren - Service Center

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December 15, 2021

The service men are always so nice and helpful. Very customer oriented and friendly. Prompt service, too. More

by J4PAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Ben Williams
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Dec 16, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

December 13, 2021

Scheduling my appointment was easily done online, they were prompt to get my car in and out, and they had a comfy waiting area with leather chairs, wifi and a TV for entertainment. More

by Lindsey.cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Collins
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Klaben Ford Lincoln of Warren responded

Hi Lindsey, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

December 13, 2021

Klaben great in Customer Service. Thank you Service Department for your assistance on my issue. More

by Ray S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Report | Print
Dec 15, 2021 -

Klaben Ford Lincoln of Warren responded

Hello Ray, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Have a great day!

December 13, 2021

Service was fast and efficient and I look forward to dealing with them again in the future More

by kathleendean2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Repula, Rich Cupp
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Dec 15, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, your satisfaction is our top priority. Please let us know if there is ever anything else we can do for you! Safe travels!

December 10, 2021

Did not complete the scheduled workthat was agreed upon and that had been placed in the computer to be completed. Service person was rude and blamed a coworker and me. More

by Shirley Johnson Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Renier
Report | Print
Dec 10, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for providing feedback about your service visit. We are sincerely sorry for your negative experience. We need to hear when we fail so we can take the necessary steps to be better. I truly appreciated your phone call earlier to get more insight and to discuss the situation further. Per our conversation, we are grateful for the opportunity to complete the work on your vehicle that was overlooked previously. We genuinely want you to be satisfied with your vehicle and the service you receive at Klaben with the ultimate hope of regaining your trust and confidence. Feel free to reach out to me personally with any additional thoughts or comments. Bill Basista, Service Manager. (330)369-4444 Extension 170.

December 10, 2021

Always kind and quick service no complaints, they always know what you need and do a great job at doing their job More

by clgreene55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 09, 2021

I have been dealing with this dealer ship for years. They give me good service on my vehicle. I have brought over five cars from them. I tell everyone about them the nice way they treat their customers. More

by JCSR456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Nick Papantonakis, Bill Basista
Report | Print
Dec 09, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Dec 09, 2021 -

JCSR456 responded

Keep up the good work

November 29, 2021

I always get good service. I have complete confidence in the service dept. They are up to date on recalls More

by SMWILLIAM7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2021

My wife and I have worked with Klabin Ford many years . John in the service dot. Is more like a friend.. It’s nice to have our Explorer repaired right every time it requires service. More

by RUBERTOLAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Report | Print
Nov 30, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

November 24, 2021

Mike offers the finest service of any dealer I’ve ever known. I am a lifelong loyal customer More

by JSIMON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
Report | Print
Nov 25, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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