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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,063 Reviews

1,063 Reviews of Klaben Ford Lincoln of Warren - Service Center

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April 24, 2022

John is the best service employee ever. He fixed my ford escape in no time. We got to hang out and talk about our love of Ford. And at the end, we gave each other high fives. Great guy More

by Big daddy P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Apr 25, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford of Warren. At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

April 20, 2022

I have always been pleased with the service department ever since I purchased my 2012 Fusion. Scott Burk has worked with me many times and I find that he is honest, thorough, personable, and upfront with More

by JYENICH
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 14, 2022

Great experience as always, John recommended great set of tires on my vehicle and Scott scheduled a convenient time that aligned with my schedule. Thanks for all your help. More

by mpap30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
Apr 16, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose Klaben Ford of Warren for all your vehicle needs! Take care!

April 08, 2022

Always quick and professional work done at the dealership. All the staff is friendly and knowledgeable More

by SD90MAC8522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Papantonakis, Natalie Burk
Apr 10, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 07, 2022

Dependable, courteous and great to get the job done right the first time. Experienced and good at what they do. More

by KRC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

April 05, 2022

Great service. I brought my fiesta in beause a check engine linght was on. The matter was resolved expertly. More

by simkins.richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Klaben Ford Lincoln of Warren responded

Hi Simkins, we're happy to hear you had such a positive experience with our team! If there is anything else we can do to assist you, please let us know! Take care!

April 01, 2022

We were having voltage issues with our Explorer to the point that we were unable to gain entry to the car! After using the Ford Pass app and calling directly to Ford Assist and with both attempts being u More

by JSCOTTR9091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
Apr 05, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 30, 2022

My needs were expedited. Everyone was pleasant and explained things very well. Very pleased with the experience. More

by KM1FUMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 29, 2022

I bought my first car from them back in the late 80's. I've been buying from them ever since... More

by ARONYAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Papantonakis, Natalie Burk, Bill Basista
Mar 31, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 27, 2022

Went to get a nail out of my tire and get a chemical patch from inside the tire. The service department could not provide this type of service on my ultra performance tire. I'm pleased they were up fron More

by Larry.Prox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Apr 08, 2022 -

Klaben Ford Lincoln of Warren responded

We are extremely sorry for the poor experience you described as it relates to your tire repair. As you indicated, we are very reluctant to patch or plug tires. While tire repairs can be very effective, there are cases where they pose a potential liability. For that reason we try to avoid plugs and patch repairs. We clearly failed in the way we communicated that to you. Again, we apologize this wasn't handled better on our end. We appreciate your business and genuinely value your loyalty.

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