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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,043 Reviews

1,043 Reviews of Klaben Ford Lincoln of Warren - Service Center

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May 12, 2023

Everyone I encountered during my visit was very friendly and helpful. Mike Urbana was awesome! Dee was very pleasant and helpful in explaining all of the paperwork for finalizing the purchase. More

by jillthomas0
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Esenwein
May 10, 2023

Well I just rated the service dept which is impeccable! I've bought 3 cars from here since 2008 and wouldn't go anywhere else. More

by SASSYSAD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Well I just rated the service dept which is impeccable! I've bought 3 cars from here since 2008 and wouldn't go anywhere else. More

by SASSYSAD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023

Thank you mike Klaben for digging deeper into my problem with my computer system on my f350 More

by MRPLOGISTICS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

We had an easy experience purchasing our truck. We enjoyed dealing with John and would shop here again. More

by theellisons
Recommend Dealer
Yes
Employees Worked With
John Repula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Papantonakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

This was to be fix in November of 2022. Scheduled many time with Mike in auto body and voiced my concerns that I had issues I wanted taken care of. That my motor they just put in was runnin More

by badtas38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Mundell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Munno
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Klaben Ford Lincoln of Warren responded

We apologize for the experience you encountered at our repair facility. I assure you we want to make any concern you have our top priority. We would like the opportunity to inspect your vehicle again, confirm the cause of the vibration, and resolve the issue you have described. Feel free to reach out to me or our Service Manager, Bill Basista, to coordinate a time that works for you. I apologize again for the situation and the inconvenience. Michael Munno Body Shop Manager Klaben Ford Lincoln of Warren Ph: 330-369-4444

May 06, 2023 -

badtas38 responded

I received a phone call to bring my car in on May 16th. I am hoping for a positive outcome.

May 03, 2023

Love my Lincoln! Mike at Klaben Ford Lincoln of Warren just made my life a zillion times better. Just love my new Corsair. Everyone was great! Thank You! So glad More

by Bedeet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Papantonakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike has my back! I am grateful!
April 27, 2023

John was excellent to deal with and he definitely went above and beyond to make sure my truck was fixed right More

by JimW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2023

I loved the convenience of pick up and delivery for service. I am on the older side and was pleased not to have to drive in the traffic on 422. More

by PEMBERLY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2023

Service can’t seem to find the problem with my gps/radio. And backup camera More

by MRPLOGISTICS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Klaben Ford Lincoln of Warren responded

Thank you for responding. We apologize for the failed repair attempts on the items you described realting to your truck's center screen. Per our conversation, we sincerely appreciate you returning for service next week to give us the opportunity to dig deeper and get the issues resolved. We apologize for the inconvenience and appreciate your patience.

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