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Klaben Ford Lincoln of Warren
Warren, OH
3,454 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 3,454 reviews
April 08, 2025
Top notch. Good customer service, sales team, and very professional. Great place to buy a new vehicle Good customer service, sales team, and very professional. Great place to buy a new vehicle More
by Arasch1524
Employees Worked With
April 06, 2025
The Klaben family & Michael Urbania were amazing! They helped find the perfect car to fit our needs and gave us personalized attention. It felt like we were the only customers in the store, thanks to They helped find the perfect car to fit our needs and gave us personalized attention. It felt like we were the only customers in the store, thanks to their undecided focus on us. We’ll definitely be back! More
by R. Kelly
Employees Worked With
April 05, 2025
Disappointing first experience with Klaben of Warren. This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures v This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures via text so I scheduled a test drive on Thursday evening. When I walked in, I asked a salesman for the salesman that I was communicating with and his response was “ Oh he quit” and smiled then proceeded to find my salesman. After the test drive, the salesman advised the vehicle needs inspected by their techs to ensure there wasn’t any major issues. He told me if any were discovered that it wouldn’t increase the price but the dealership would repair the issue. I asked when the inspection would be completed and he replied… hopefully Friday or Saturday. At this time, the dealership was closing so not wanting to keep them past store hours, I gave him my VIN # on my current vehicle so he could run numbers on a trade in then left. At this point It was my belief I would possibly purchase the truck pending any large repairs. I never heard from Klaben on Friday so I texted and called Saturday without an answer. My call was returned and to my disbelief.. I was told the vehicle had been sold on Friday. My immediate reaction was “how”? I was told another customer bypassed the inspection process and bought the truck as is. It felt like the rug was pulled out from underneath me as I was under the impression we were in early stages of negotiating and they were crunching numbers on my trade in. On Klaben’s site, there mission statement reads…. “ We strive to give you the experience you deserve. At our dealership, we make it our goal to provide our customers everything they need for a quality car buying experience “. In my opinion this couldn’t be farther from truth. My first experience with Klaben of Warren seemed dishonest and also seemed they practice unethical sales methods. I’m not sure if situations like mine happen often but it felt like I was screwed over and they had no respect for me and didn’t have any integrity. Not sure if this was the fault of the newer salesman that helped me with lack of communication with his co workers or this sales method that is coached by the sales manager or possibly the sales culture at this location. More
by Chris
March 31, 2025
The dealership was easy to deal with and took its time to fit me with the right vehicle. They were patient and kind while I looked at each vehicle and asked questions.Chuck was very respectful and I will ca fit me with the right vehicle. They were patient and kind while I looked at each vehicle and asked questions.Chuck was very respectful and I will call him when it’s time to trade this vehicle. I was also pleased with the gentleman setting up my financing and his willingness to take his time and explain extended warranty. I highly recommend this dealership. More
by lars11r
Verified CustomerMarch 31, 2025
Appreciated being able to work with Mr. Klaben directly without the typical dealership middleman routine, with Dominic being more than accommodating in every way. Klaben directly without the typical dealership middleman routine, with Dominic being more than accommodating in every way. More
by kevjones722
March 29, 2025
This dealership went above and beyond for me to make this deal go through. Every team member was truly smazing deal go through. Every team member was truly smazing More
by hairdu
March 29, 2025
KLABEN Ford was a great dealership thru the entire purchase of our 2025 Mustang GT Convertible. They were easy to deal with, non-pushy as most dealers are and worked with us to meet our needs and go purchase of our 2025 Mustang GT Convertible. They were easy to deal with, non-pushy as most dealers are and worked with us to meet our needs and goals. Everyone from the owner, to sales, to the finance dept. to arrange ownership went flawless. More
by GARY
March 29, 2025
Great dealership Mr Klaben is top notch, went above and beyond thank you.and my Salesman Dominic cook thanks for picking up and dropping off my truck he made it nice and easy. 5 star dealership ✌🏻 beyond thank you.and my Salesman Dominic cook thanks for picking up and dropping off my truck he made it nice and easy. 5 star dealership ✌🏻 More
by Andregentsy
March 23, 2025
Niall was able to schedule an appointment at a time that was most convenient for my schedule. He provided excellent customer service. was most convenient for my schedule. He provided excellent customer service. More
by SCARRSMAIL
Employees Worked With
March 23, 2025
Friendly fair hassle free trade in and purchase of a new vehicle and leasing options vehicle and leasing options More
by penrose_marc
