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Klaben Ford Lincoln

Kent, OH

5.0
14,146 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,147 reviews

September 25, 2020

The dealership was clean and modern. They exhibited a culture of high customer service and want to meet our needs not just sell a car. More

by Chris Maurer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Garred
September 25, 2020

We had a perfect experience at the Klaben dealership. Our salesperson Matt was excellent. His knowledge of his product was fantastic. The whole process was smooth as silk. More

by gadair
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Andy Bellian
September 25, 2020

As usual my service mgr. Kim wolfram was prompt and professional .My car was completely checked and serviced . The team at Klaben was very helpful. More

by LDEPERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Briant
September 25, 2020

The service center is very attentive and customer friendly. Was able to get a ride to a local eatery while I waited. Clean and nice area More

by KD.JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

Had a bit of an emergency and Klaben got us in immediately and had us back on the road the next day. Always great service here! More

by thane_wakely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
September 25, 2020

Louis was so helpful in this purchase. We had been talking for months about when was best to turn my lease in. He had messaged me on Wednesday telling me about this amazing deal on a used suv. Took ca More

by Bigdrizzzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
September 24, 2020

I had the opportunity to meet Matt Moyers through my friend JC they worked together on getting me a New vehicle which I really Love 💕 Made my experience an incredible experience! Very educational show More

by suziq7762
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
September 24, 2020

great job on my gt mustang work was done in a timely fashion. joe was a great help,thanks . hope to have service again soon. More

by SANRICHARD4333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2020

We just purchased our first Lincoln from this dealership. Our salesman, Matthew Garred, was very professional and knowledgeable. Many thanks to Matthew and the entire staff for making this purchase go smoo More

by N1cain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Garred
September 23, 2020

Very friendly , and I just had service done and I was there for over 3 hours for oil change , rotate tires and plug a tire - they apologized and gave me the service for free !!! Wow . More

by gary330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Klaben Ford Lincoln responded

Thank you for your honest feedback and positive comments as well. As we reflect on and share this with our entire team there are always good points to discuss and learn from. Your time is important to us and we kept you waiting entirely to long for the services you have listed to be completed, no excuses. Our efficiency and being able deliver your complete satisfaction is extremely important to us and allows the opportunity to build strong relationships based on trust and confidence. We look forward to delivering on this for you in the future. Thank you again for your feedback, and as always, I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

Sep 23, 2020 -

gary330 responded

Your welcome ... No worries - Klaben Ford has always been giod to me and my family !

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