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Klaben Ford Lincoln

Kent, OH

5.0
14,137 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,137 reviews

November 08, 2020

Mona is our go to person. She is always extremely knowledgeable, honest and strives to do her best for her customers. Don't get me wrong, everyone in the Klaben Service Department goes out of their w More

by jannmike1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Mona was able to help you out! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

November 07, 2020

The people at this dealership were very helpful and personable. They did a great job taking my preferences and needs into consideration and helped me make the best decision for my situation. 10/10 woul More

by Tristen Benyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
Feb 06, 2021 -

Klaben Ford Lincoln responded

Tristen, thank you for your kind words and congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 07, 2020

In business relationships are every thing. The Klaben team works hard to strengthen relationships with customers. You become family over the years. When you come to Klaben and become part of the family y More

by LLOYDAWILLIAMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Moyers, Andy Bellian
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 07, 2020

Loved how easy it was to communicate and come to terms. Couldn't have been easier. Don't think I'll consider going anywhere else! More

by Jjm92118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 06, 2020

I won’t go anywhere else to buy a car ever. Simply the best customer service and quality vehicles. Very friendly, knowledgable, and helpful staff More

by Liz3317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 06, 2020

Even though there was an issue during the transition from leasing to ownership of my Escape, I knew my salesperson would eventually prevail. I have gone through two, three-year leases and bought out after t More

by Tom H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Tom, thank you for leaving such a great review and high star rating. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

November 06, 2020

Have used this dealership many times in the past and have always had excellent service. They always treat us with the highest degree of professionalism and respect. Also are very helpful and courteous! Mi More

by law2403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

November 06, 2020

I have purchased 2 new Fords from Tyler & the folks at Klaben and nothing but positive experiences from sales, finance and purchasing departments. New F-150 was ready to go, as promised! More

by Stewartb0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 05, 2020

Everything was good, except for the black finger prints on the inside of my light colored drivers door panel . Probably from keeping it from closing when they reset oil More

by ohibee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive marks left. We share it with our entire team using it for coaching and counselling, helping us improve our customer's experiences. We failed to take care of your vehicle and return it in as good or better condition as it was left with us in, No excuses. I would greatly appreciate the opportunity to gain some more insight into your visit and hopefully work toward making right a situation we created. Thank you again for your feedback and I look forward to speaking with you. Sean Bradford - sbradford@klaben.com - (330)673-3139 x 206

November 03, 2020

We got there to late to take a test drive and came back the next day and the car was all gased up and ready to go I appriciate not having to wait More

by lweimer9
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Nate Bryant, Andy Bellian, Denise Miller
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