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Klaben Ford Lincoln

Kent, OH

5.0
14,131 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,131 reviews

February 25, 2021

I reached out to Klaben to see if I could even afford my dream car. Next thing I know, I was able to drive off in it. Michael, and all the Klaben staff, were so helpful. I was treated so well, I'll go ba More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Steve Opalko
February 25, 2021

They did what they said but charged for items not quoted. It was refunded but I had to ask. Due to being unwilling to focus on my needs, they gave up my business to another shop. Clearly not focused on custo More

by kepi1861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. It was embarrassing and frustrating to read your comments. We share this with our entire team and use it for coaching, counselling, and celebrating. We failed you on your recent visit, not following all of our processes and letting you down miserably as a result, no excuses. I appreciate your taking the time you did with me on the phone and sharing additional insight from this experience as well as past ones. I apologize again for making you feel as though we did not value your business and leaving you with a negative impression of us. We do appreciate your business and more importantly the relationship we stand to gain and maintain based on your confidence and trust in us. As we discussed on the phone we look forward to making up for our missteps if you decide to allow us the opportunity and look forward to seeing you again. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

February 25, 2021

Mike and Branden were helpful and friendly as always! They made the trade in and purchasing process quick and simple! I will definitely be a returning customer for as long as I live in ohio! Denise was f More

by Meganw2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Denise Miller
February 25, 2021

Always a great experience to buy at Klaben. No hassle. Friendly and knowledgeable staff. The vehicle we wanted to test drive was ready to go when we made our appt - even in the bad weather. More

by ALM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian, Denise Miller
February 25, 2021

They do a good job. They are vary friendly people and when you walk in they make sure you find how you are looking for. More

by GARY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

issue was handled and at this time appears to have taken care of the problem. time will tell but so far so good. appreciate how it was handled. More

by spharv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

I noticed a horrible squealing noise in my f250. Talked to Mike Brandvold brought it over night, next morning we started it up and it was bad. Mike got it in found out the the clutch on the fan was broken More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
February 25, 2021

Awesome job. Also impressed that my interior was so clean. Will use these guys for all my body shop needs. Great job by all employees. More

by Jpotts819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
February 24, 2021

These guys are amazing!!! Not only did they repair my car in 1 day, they also cleaned my car inside and out!! They were also a great help with my claim, I would highly recommend! More

by CARSONKLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
February 24, 2021

Since your dealership is more than an hour away, I called ahead to inquire about the car that I later purchased. Upon arrival, the car was ready and Rob was waiting for us to test drive it. We made our decis More

by Mutt90gt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Steve Opalko
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