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Klaben Ford Lincoln

Kent, OH

5.0
14,143 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,143 reviews

April 11, 2021

Very professional and ready to help, especially the effort put in by the sales rep, from the choice of the car to its sales and meticulously keeping us up-to-date on information. Appreciate the service More

by harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stahl
April 10, 2021

Awesome group of people and very nice and friendly service department. I have been dealing will them for years and hope to continue to deal with them in the future More

by doedoe3928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2021

This was the best buying experience. You made everything super easy and pressure free. Tyler offed up some services that will keep us coming back. More

by Ford Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
April 10, 2021

Just disappointed that I took my car in on Wednesday morning and didn't get it back until the next day. Corey was a very pleasant person when he had to bring me home and pick me up the next day. More

by CDOLNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Klaben Ford Lincoln responded

Thank you for sharing your honest feedback with us from your recent visit and for your positive comments. I can't tell you how much we appreciate this and value your insight. We did not meet the expectations we set for you, and for that I apologize again, no excuses. I enjoyed meeting you over the phone and am truly grateful for your additional time spent with me as well as the valuable insight gained. As we discussed, while the ratings our customers give us are appreciated, their thoughts and feelings shared within these reviews are the true rewards and bring such a valuable resource to our team. It is then our responsibility to apply what we have learned and be constantly striving to improve our abilities in providing an excellent experience for our guests every time, they deserve it. When you choose to allow us the opportunity to serve you, we need to make sure we are leaving you feeling confident we have done just that to the best of our ability in every way. Thank you again for providing us with your honest feedback and kind words. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

April 10, 2021

Mike Uzl worked hard and fast to get my info, get me financed, and get me the car all in the same day, within a few hours. He was very kind and knew what he was doing! I will be coming to work with him More

by stephanie allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
April 10, 2021

Due to physical limitations, I was unable to rent a car after I was in a small fender bender. They worked with me and had my car repaired very quickly so I didn't have to worry about not having it for more More

by akiturner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
April 09, 2021

Brandan and Louis were extremely knowledgeable, patient and kind salesman. Brandan provided excellent one-on-one car expertise! I am forever grateful for his salesmanship! More

by kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Denise Miller
April 09, 2021

-Immediate follow-up to my requests-Courteous sales -Immediate follow-up to my requests -Courteous sales associate -informative -Friendly -Excellent service -Ease of the deal -Received my car in l More

by phyllisbarone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2021

The front desk staff is friendly and helpful. The technicians are doing great service work. They finished the job in timely manner. The price is fair. The location is close to my home. I love it! More

by LXIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
April 09, 2021

Recently I had my 2018 F-150 damaged by squirrels in the engine compartment and also in the passenger compartment. What a mess.. Nick Johnson was my service provider, and he did an excellent job with keepin More

by stevejustice41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
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