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Klaben Ford Lincoln

Kent, OH

5.0
14,598 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,598 reviews

August 06, 2021

Louis Polos (salesman) bent over backwards to accommodate our needs, including bringing my wife to our home during test drive so I could see vehicle. We got a very low mileage Ford Escape SE for a very go More

by Markhulthen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi Markhulthen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 06, 2021

I come here all the time and always get great service! They always explain the work that needs done in detail and are always honest. I recommend their service. More

by ldrotar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 06, 2021

David Mitchell was my sales associate and I cannot say enough about how great he was to deal with. IN a time where trucks are hard to come by and good deals are even harder, David and the Klaben team made More

by kyle.shirey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Lewin
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi Kyle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 05, 2021

Mike was great, very personable. The whole process from are test drive to going over all the features of the truck and also setting up are phones, he was there and made the whole process enjoyable. More

by Sbwolford
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found Mike to be so supportive during your experience here at Klaben Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2021

This was a warranty repair and we were treated extremely well. Mike went above and beyond in taking care of everything including making sure we had a loaner vehicle. An all around incredible experience. More

by ems7303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 05, 2021

Tim Sterling has always treated me like family. Each time I sit down with him to discuss my needs he pays close attention and brings around a vehicle or two for me to test out. This is my 4th vehicle More

by Mander13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Platek
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found Tim to be so supportive during your experience here at Klaben Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

August 05, 2021

Tim sterling was fantastic. I wasn’t sure I would be able to trade in my lease with LOTS of time left. He made it happen, and he was super patient with my 9 month old tagging along during the process. More

by Emily_lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found Tim to be so supportive during your experience here at Klaben Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 05, 2021

I loved the two associates I dealt with. They, Terry and Anthony, made me feel valued as a customer and person and took the time to show me features and explain things. More

by TetheredSoul24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 05, 2021

Dave Mott is the most professional sales associate I have ever felt with. Very knowledgeable and efficient, great follow-up and always low pressure. He guided me through the different packages and made it More

by HDP
Recommend Dealer
Yes
Employees Worked With
Dave Mott
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

August 04, 2021

The visit to the service department was a very pleasant and happy experience, the personnel were very professional and kind. Klaben dealership is exceptional...thanks for all you do.... More

by Juelene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for sharing your positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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