Klaben Ford Lincoln

I was not sure if I should classify this as a service or sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coff sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coffee and treats, watched a little bit of news and decided to take a walk to the new car lot. Dave Mott sold us our 2012 Escape, that was a great experience so we stopped in to say Hello, he took a walk with us and we looked at the new and improved 2013 Escapes. Before we knew it, Dave was writing us up a deal!! We were able to trade in 2 of our "extra" vehicles and got a fair trade in price. Once again Klaben Ford met all of our needs, service and sales, with the professionalism and courtesy. I cannot say enough about Kim Wolfram in service and Dave Mott in sales, of course I would recommend Klaben, I am a repeat customer!! More

Took my F-150 4x4 in for 37,500 servicing and to replace my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money as well. Can't beat that!! More

My initial visit to Klaben on Saturday, June 8th was to take a look at possibly getting into a used F150. We had spent the entire morning looking at used cars at other dealerships, and had pretty much mad take a look at possibly getting into a used F150. We had spent the entire morning looking at used cars at other dealerships, and had pretty much made up my mind (but not the wife’s) that I was going to settle for a used car from another dealership. Earlier we had left that dealership, to discuss everything over lunch, had lunch and were on our way back to the other dealership, when the wife decided lets at least take a look at the F-150s (something I have always wanted, and maybe someday will have). Pull into the lot, and just looking at what was on the lot (used) and Todd walked up to us, and was very courteous and respectful of our time – asked if there was anything he could do for us, told us to look around and if we had any questions to let him know. I really appreciated that approach, no rushing, no pressure and not being STALKED. So, I asked about the F150 used/new/lease options and after sitting with Todd and going over the numbers, I knew it wasn’t right for me and the family at the time, nothing against Klaben or the F150 just not in our numbers for many reasons. So, I was ready to walk out and go get my used car (from the other dealership).—But, Todd, asked if we thought about a Ford Fusion and he mentioned the special that was running (again no pressure, just mentioned it). So, we decided sure we can take a look at it. He spoke highly of the vehicle and we decided sure – We looked, we took it for a test drive (the whole family)and well we took it home (not that quickly, but it sure felt like it-compared to previous experiences at other dealerships). Everyone at Klaben that we came in contact with that day, just made us feel like we were at the right place. Todd and I believe Jennifer (sorry if that is wrong, I am not good with names) – extended their day to take care of us, and though I felt terrible that they did this, they were consistently telling me no worries they were just happy to have us as a customer and a new member of the Klaben family. Now, I have been to other places where people say that, but I truly knew they were NOT just words, and that they truly meant it. Jennifer went over all the forms with the wife and myself, and answered all the questions that we had regarding the forms and the lease. THANK YOU!!! So, we spent Sunday, driving around in our new 2013 Fusion and loving it. Our experience with Klaben and especially Todd was a great experience. We will highly recommend Todd and Klaben to friends and family. Thanks, Bill P.S. Oh and man I am so glad my wife took the detour More

The salesman, Don Cheatwood, was very helpful in helping me to get into the new car in a timely manner at a good price. I might not have bought it if it wasn't for him. Mike was very cooperative during this me to get into the new car in a timely manner at a good price. I might not have bought it if it wasn't for him. Mike was very cooperative during this process as my trade-in was being serviced at the time. r; More

This service department always makes you feel very comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. More

My salesman Glenn Griffith was very professional and a pleasure to deal with. I bought a brand new vehicle from 500 miles away and Glenn made this a great and worry free experience for me. He was honest a pleasure to deal with. I bought a brand new vehicle from 500 miles away and Glenn made this a great and worry free experience for me. He was honest about some scratches found on the underside of the vehicle and handled the issue promptly and professionally. I love my new ford focus ST, and my experience with Klaben Ford made the whole new car purchase more enjoyable. More

Took my 2103 Focus ST in to have a Ford TSB performed and for my 5,000 mile inspection. As always Kim takes very good care of me and is very courteous and kind. She always take the time to go over everything for my 5,000 mile inspection. As always Kim takes very good care of me and is very courteous and kind. She always take the time to go over everything that has/will be done and explains anything I have concerns with! I would highly recommend the Klaben Ford service department and espcially Kim as a service adviser! :) More

Mike is wonderful! He has taken such good care of our vehicles and gives us great service at Klaben. He is a true asset to your service dept. vehicles and gives us great service at Klaben. He is a true asset to your service dept. More

We first bought a used Chevy Cobalt from Ty and right off the bat, he was very friendly and personable. He understood that we were on a budget and was more than happy to work with us on the price. Unfortunat the bat, he was very friendly and personable. He understood that we were on a budget and was more than happy to work with us on the price. Unfortunately, the Chevy seemed to be a lemon and in the span of a month, the Chevy had problem after problem. Both Ty and the Klaben service department were very responsive and serviced the Chevy in a timely manner. The third time we took the Chevy in for an engine check, Ty was ready to help us get rid of the lemon. We were able to get all of our money back from the Chevy and he found us a certified pre-owned Ford Focus to replace it. I am very happy with my new Ford and with Ty's excellent help. I strongly recommend the Klaben Ford dealership and Ty Davis as a salesman. Thank you Ty! More

Doug Carter and Mr. Klaben were fantastic in helping us get into a car that was not only reliable but a payment and terms that we could afford. We never felt pressured to get something we didn't want or to get into a car that was not only reliable but a payment and terms that we could afford. We never felt pressured to get something we didn't want or to try and meet a monthly payment that wouldn't work with our budget/ When it is time to trade up my car we will definitely be back to meet with Doug again. Was the best experience we have ever had at a car dealership! Would highly recommend to anyone to go meet with Doug you wont be disappointed! More