Klaben Ford Lincoln

Excellent customer service and accommodating team! This is my second car purchase from Klaben Ford and with my sales representative, Tom, in the past year. He is fabulous to work with and Klaben's over This is my second car purchase from Klaben Ford and with my sales representative, Tom, in the past year. He is fabulous to work with and Klaben's overall staff and customer service philosophy is outstanding. Tom was prompt with providing me pricing, answers to my questions even though I looked at a couple different vehicles and didn't make a buying decision for 6 months. It was a positive experience and we plan to do it again when my husband's lease is up in April! More

Excellent experience !! We've purchased multiple cars at Klaben due to the Sales people and Service we received. Working with Roscoe was a pleasure it was a fun experience p We've purchased multiple cars at Klaben due to the Sales people and Service we received. Working with Roscoe was a pleasure it was a fun experience putting a vehicle together to purchase. More

Beyond exceptional! My experience at Klaben Ford was beyond exceptional. This was my first purchase from Klaben but my fifth overall. Before going to Klaben, I had been l My experience at Klaben Ford was beyond exceptional. This was my first purchase from Klaben but my fifth overall. Before going to Klaben, I had been looking at certified pre-owned (CPO) vehicles on all of the local dealerships’ Web sites. I found three cars that interested me the most – all at Klaben. They were the best price with the lowest mileage than the others I saw. One of my co-workers suggested I go to Klaben and ask for Ty Davis (sales and leasing consultant). I immediately called Ty to schedule an appointment. I also gave him the stock numbers of the two cars I was most interested in taking for a test drive. When I arrived at the dealership for my appointment, Ty had both cars lined up side-by-side, ready for me to check them out and compare. He also e-mailed me a bundle of information to review including the Car Fax and the Ford CPO checklist. Both cars were immaculate. I couldn't even tell they were used. I was absolutely impressed with the quality and condition of the vehicles. Deciding between the two was a tough decision for me. Ty was very patient and discussed the advantages and disadvantages of each vehicle to help with my decision. He took the time to listen to my needs and concerns. I never felt pressured to make a quick decision. Equally as important, Ty worked within my budget to deliver the car at an unbeatable price. After I signed the paperwork, Ty walked me out to my new car and explained all of the "bells and whistles." He also called the next day to ask if I had any questions. Ty definitely put the "service" in customer service. He is very personable and highly professional. This was by far the most enjoyable car-buying experience I've ever had! It was unbelievably stress free! I cannot say that about my previous experiences. I strongly suggest Klaben and Ty Davis to my family and friends as well as anybody looking to purchase or lease a car. 5-stars across the board. More

Confident & Comfortable Shopping at Klaben Ford in Kent, OH is a pleasurable experience. When I tell our sales person, Kenny King, what I am looking for he always delivers a Shopping at Klaben Ford in Kent, OH is a pleasurable experience. When I tell our sales person, Kenny King, what I am looking for he always delivers and then some. He finds my color choice and all the great discounts that are offered. He is extremely helpful and very professional. I feel comfortable and confident and I put my complete trust in Kenny. Kenny has also made my car leasing experience a fun adventure getting a new car and truck every three years. When I need the Service Department for oil changes they have a great team also. More

Happily leasing once again Buddy and JT were extreme!y helpful and very professional. Buddy was so helpful with both my husband and I getting vehicles on the same day 2 years a Buddy and JT were extreme!y helpful and very professional. Buddy was so helpful with both my husband and I getting vehicles on the same day 2 years ago that it was just assumed we would go back to Buddy at the end of my first lease. We have bought vehicles from Klaben for several decades and have always been satisfied, that's why we keep returning. More

Excellent Customer Service Orientation! Roscoe Woodberry II at Klaben Auto Stores listened to our request for a leased MKZ. He matched our requests perfectly! Roscoe went out of his way to Roscoe Woodberry II at Klaben Auto Stores listened to our request for a leased MKZ. He matched our requests perfectly! Roscoe went out of his way to make sure we were satisfied. Thank you Roscoe! More

Great car leasing experience l! Bob Paytas came down to the price I needed for a beautiful 2016 Ford Fusion. Did not take long at all. Great sales team. Thanks Bob! Bob Paytas came down to the price I needed for a beautiful 2016 Ford Fusion. Did not take long at all. Great sales team. Thanks Bob! More

Many Happy Returns We have purchased multiple vehicles from Klaben Ford and the dealership is excellent, however the reason we keep coming back is due to our salesman, M We have purchased multiple vehicles from Klaben Ford and the dealership is excellent, however the reason we keep coming back is due to our salesman, Mike Cooney. He is a true professional, knows our wants and needs, is an expert on the product he sells and always goes the extra mile to make us feel appreciated and special. More

Excellent Have been leasing trucks from Klaben Ford since 1996 which was my first new truck ever. Sales team is great and have provided accurate information ev Have been leasing trucks from Klaben Ford since 1996 which was my first new truck ever. Sales team is great and have provided accurate information every time. Kenny King has been my Sales Rep. since 1996 and has been a pleasure to talk to. Overall a great place to buy or lease a new vehicle. More

Excellent Service Ty Davis at Klaben Ford is the best. He always goes above and beyond and delivers every time. I would recommend Klaben and Ty to all my friends and f Ty Davis at Klaben Ford is the best. He always goes above and beyond and delivers every time. I would recommend Klaben and Ty to all my friends and family. When I hear someone looking for a new car or SUV I tell them every time go see Ty he will treat you right. More