Klaben Ford Lincoln

Awesome Service We just bought a Ford Edge. We have had the pleasure of buying through Klaben Ford for the last 3 vehicles (Focus, Escape & Edge). Our last experience We just bought a Ford Edge. We have had the pleasure of buying through Klaben Ford for the last 3 vehicles (Focus, Escape & Edge). Our last experience was one of the best. We worked with Kenny King and Chris Moldas. Kenny was great at helping us figure out what would be the best fit. We appreciated his honesty, and not trying to oversell us. He was straight with us and allowed us to make the final decision. They weren't pushy at all. Thank you again for all your patience and help in purchasing our 3rd vehicle!!! More

best salesman We have bought several vehicles from Klaben and Mike Cooney always work with us to get the best vehicle for the best price, and he always gets the dea We have bought several vehicles from Klaben and Mike Cooney always work with us to get the best vehicle for the best price, and he always gets the deal done in a few hours so we don't even think about another dealer. More

What a great experience! I came to Klaben after already having shopped around at several other Ford Dealerships in the Akron area. Some were good experiences and others were l I came to Klaben after already having shopped around at several other Ford Dealerships in the Akron area. Some were good experiences and others were lets just say not so good. Klaben came highly recommended by not one but two separate friends. Specifically they both recommended stopping in and talking to Doug Carter. Upon arrival I located Doug and sat down and went over what I was looking for. He quickly got to work to see what they had in stock and found a very close match. We went on a very informative test drive where he went over almost every detail of the car. This was something no other salesperson had taken the time to do so I was very impressed. He even took the time to demonstrate some of the more advanced features of the car (ie. park assist). Afterwards we took the time to go over numbers which was a very transparent process. No smoke and mirrors games here but simply raw numbers written clearly on paper and easily referenced. Most other dealers that I had visited wrote anything with numbers such that you couldn't read them easily and would take them away before you could even write any notes down. So I appreciate the transparent, honest approach Klaben takes when it comes to allowing the customer to consider the deal and reference actual numbers as opposed to quick notes or ball parked numbers. In addition the offer they made on my trade-in was very fair and honestly one of the biggest sticking points at the other dealerships I had visited. I had previously been offered such a wide array of values that it was maddening and in some cases insulting. Moving forward for external circumstances I was unable to purchase that particular day but was willing to make a commitment to doing so. Doug was able to hold the deal and the particular vehicle for almost three weeks pending my ability to move forward. Once I was able to we arranged a time to come in and got right to business. The purchase process was fluid and the rest of the team at Klaben including the financing folks were very informative and answered every question I had in great detail. The only sticking points were a couple scratches I had noted on the vehicle and a smudge on the interior I wanted fixed. They even put these items in writing during signing process for peace of mind. Again, at the time I took delivery Doug took the time to go over every feature in the car and it was just as informative as the first time and offered even greater detail. The next day after taking delivery I stopped down at Klaben's collision center and had them look at. We arranged a time in the coming week to get them taken care of. Though a slight hassle to deal with I appreciate how easy it was to get arranged and am 100% certain they will fix these small issues to make me happy. I would highly recommended to friends, family and anyone else who asked me to come into Klaben and specifically Doug Carter if they were in the market for a new car. More

Awesome!!! Have been to Klaben 3 times in the last 20 years. First time was for a purchase many years ago. My most recent two times there I had Kenny and Rosc Have been to Klaben 3 times in the last 20 years. First time was for a purchase many years ago. My most recent two times there I had Kenny and Roscoe and they were fantastic! Super nice! Minimal stress both times. Everyone is so nice from the moment you walk in the door. Thanks! Love my new car! Brandon is great too! Also met Eric today, he was super nice. Had Mona last time I was there to service my vehicle. Thanks!!!!! More

Best dealership! Three family members have purchased from here and from Ty Davis. Ty is an awesome salesman!! Very helpful and friendly!! We are and will be repeat c Three family members have purchased from here and from Ty Davis. Ty is an awesome salesman!! Very helpful and friendly!! We are and will be repeat customers! More

One of the best collision centers in the area I took my 2015 Ford Fusion to Klaben for some relatively minor body repairs. The experience was actually enjoyable due to the professional manner in w I took my 2015 Ford Fusion to Klaben for some relatively minor body repairs. The experience was actually enjoyable due to the professional manner in which the estimator, Brandon Brinko, handled my case. His professional demeanor and attitude impressed me from the beginning of the experience. He performed the inspection and provided me with a written estimate in what I thought was "record" time. He also arranged for a rental car that would be ready when I delivered the Fusion for repair. Everything went like clockwork. Brandon informed me when the car would be ready to pick up and it was. Turning in the rental was painless and quick, with payment handled by my Loyalty Link membership. All-in-all, I would rate Brandon's performance as Outstanding. He is a knowlegeable young man who knows what he is doing and transmits that knowledge to his customers. I left the shop knowing that my vehicle would be repaired right the first time and it was, thanks to Brandon and the folks at Klaben. No one likes to deal with collision damage, but if it becomes necessary, be sure to look up Brandon Blinko at Klaben Ford Lincoln Colission Center in Kent, Ohio. More

Painless very friendly, take time to show you different options , get you in and out in a timely fashion . Danny sawyer very knowledgeable and a pleasure to d very friendly, take time to show you different options , get you in and out in a timely fashion . Danny sawyer very knowledgeable and a pleasure to do business with. More

Excellent experience I've bought both new and used cars from Klaben Ford. I've always worked with Chris Moldas. Mr. Moldas is the consummate professional, which is why my I've bought both new and used cars from Klaben Ford. I've always worked with Chris Moldas. Mr. Moldas is the consummate professional, which is why my family and I continue to do business with Klaben Ford. More

New car purchase We visited Klaben Ford looking to lease/purchase a new car for our daughters, based on a recommendation by the Car Pro Show. Although we didn't walk We visited Klaben Ford looking to lease/purchase a new car for our daughters, based on a recommendation by the Car Pro Show. Although we didn't walk away with the monthly payment we desired, we were happy with the experience and with our salesman Tom Nicodemus. I appreciated that Mr. Klaben took the time to come out and speak with us. Thank you. More

Fair dealing, knowlegeable sales staff I bought my new Jeep Patriot from Joe Peticca. He was well prepared, thoughtful, eager to please, knowledgeable about both the Ford product AND the Je I bought my new Jeep Patriot from Joe Peticca. He was well prepared, thoughtful, eager to please, knowledgeable about both the Ford product AND the Jeep. He was attentive to the needs of me and my friend who was blind and had mobility issues. He tried his best to push for terms that I could agree to and to make a deal happen --long past when I was already resigned that a deal wasn't possible. Joe is a terrific asset to Klaben dealerships and I am recommending him to my friend who is considering trading his car. More