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Klaben Ford Lincoln

Kent, OH

4.9
16,139 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 16,139 reviews

November 02, 2015

ROSCO WOODBERRY IS AWESOME Working with Rosco Woodberry was a great experience. He is great at his job. Very helpful and a pleasure working with. We will definitely be here to b More

by Motherof3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 01, 2015

Incredible Experience!! This was the easiest car buying experience I have ever had. My salesman Buddy made everything go smoothly from the test drive to the signing of the pa More

by Mm3bd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
November 01, 2015

Great car buying experience We purchased a used 2013 Ford Taurus from Klaben yesterday and it was a great experience. Our salesman Doug Carter took great care of us, I would say More

by Joe&Sabine
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter
November 01, 2015

Best car purchase ever!!!! I don't know where to begin.... when I drove into Klabens lot, I thought my day was going to be another average car buying experience like the last 6 More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bellian
November 01, 2015

Not happy I was not satisfied with the service I received from this employee. I was interested in a car and Joe was attempting to not give me a good deal on my More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Bellian
Nov 02, 2015 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your comments. At Klaben, we always appreciate the feedback. I apologize that you were not happy with the level of service you received from Joe. This is not the way we want it to be. It is unacceptable. Our processes preclude the salesperson from manipulating the value of a trade but obviously Joe’s words or actions indicated otherwise. As part of the leadership team here at Klaben, I take full responsibility for failing to deliver the level of service you expect and deserve. If amenable to you, I would appreciate the opportunity to speak with you further regarding your experience. Your comments can help us to determine the root cause of the issue and address any deficiencies. Although we can’t unwind what has already happened, we often are able to use this information for coaching purposes and to improve our processes and controls. Thank you. Andy, Ford Lincoln Sales Manager – 330.673.3139 ext 244.

November 01, 2015

Buddy This was my first time purchasing a car from a dealership. Buddy made it easy to find what I needed and was very helpful. He pointed me in the right d More

by Clt52tanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
October 31, 2015

2016 Lincoln MKC I have been leasing vehicles from Klaben since 2005. I am currently driving a 2016 Lincoln MKC and I love it! The staff here is wonderful, especially More

by Niceri1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Davis
October 31, 2015

Great Service Buddy was great and I walked out with exactly what I wanted. I love my Focus and I will be going back for my next car. More

by Wildesane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
October 31, 2015

2013 Jeep Patriot We bought a 2013 Jeep Patriot from Klaben and had such a great experience. We worked along side Eben Wicks, who isn't on the Jeep side, but was still More

by sarah.battista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eben Wicks
October 31, 2015

Great experience buying my F150 Talked with Eben for some time about getting a new f150 and when the time was right he helped to get the best deal possible. It was a quick process an More

by Kpaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eben Wicks
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