Klaben Ford Lincoln

completely satisfied Very friendly and professional. Didn't feel like what you would think of when it comes to purchasing a vehicle and the headaches associated with doing Very friendly and professional. Didn't feel like what you would think of when it comes to purchasing a vehicle and the headaches associated with doing so. I drove two hours just to do business with Klaben. I had a wonderful experience and they have certainly got a permanent customer in me. More

My experience at Klaben Ford, From start to finish, Joe Peticca, and Rich Klaben, made my experience worth the trip from Cleveland to Kent. I can't thank Joe Peticca enough.. From start to finish, Joe Peticca, and Rich Klaben, made my experience worth the trip from Cleveland to Kent. I can't thank Joe Peticca enough.. More

Great Experience Enjoyed my experience with Joe and the rest of the team at Klaben. Walking through the lot, I was impressed with Joe's knowledge of the cars and all Enjoyed my experience with Joe and the rest of the team at Klaben. Walking through the lot, I was impressed with Joe's knowledge of the cars and all the features he could identify on each one. Very happy with my new Fusion, ... will return to Kalben for my next car! More

Consistently receive top notch customer service! This is my 4th vehicle purchased/leased through Mike Cooney at Klaben Ford. Not only is Mike friendly and knowledgeable, I feel that he truly looks o This is my 4th vehicle purchased/leased through Mike Cooney at Klaben Ford. Not only is Mike friendly and knowledgeable, I feel that he truly looks out for my best interest. During our most recent visit, we also had the pleasure of meeting and working with Dave Mott. Between Mike and Dave we received superior service and more importantly, a great deal! We couldn't be more pleased with our new Escape! More

Easy, efficient and exactly what I wanted! Doug was great through the whole buying process. I had to wait for delivery of my car for quite some time and Doug kept me informed all along the way Doug was great through the whole buying process. I had to wait for delivery of my car for quite some time and Doug kept me informed all along the way. Giving me updates on ETA, called me as soon as it came in and told me it was ready! It was a painless buying process, got a great deal and Doug stayed with me through it all! More

Wonderful service We have leased three vehicles from this dealership and have had wonderful service from Dave Mott each time. He has been very helpful to us in making t We have leased three vehicles from this dealership and have had wonderful service from Dave Mott each time. He has been very helpful to us in making the right choice in a vehicle for our family. Keep up the good work! More

Awesome Service We just bought a Ford Edge. We have had the pleasure of buying through Klaben Ford for the last 3 vehicles (Focus, Escape & Edge). Our last experience We just bought a Ford Edge. We have had the pleasure of buying through Klaben Ford for the last 3 vehicles (Focus, Escape & Edge). Our last experience was one of the best. We worked with Kenny King and Chris Moldas. Kenny was great at helping us figure out what would be the best fit. We appreciated his honesty, and not trying to oversell us. He was straight with us and allowed us to make the final decision. They weren't pushy at all. Thank you again for all your patience and help in purchasing our 3rd vehicle!!! More

best salesman We have bought several vehicles from Klaben and Mike Cooney always work with us to get the best vehicle for the best price, and he always gets the dea We have bought several vehicles from Klaben and Mike Cooney always work with us to get the best vehicle for the best price, and he always gets the deal done in a few hours so we don't even think about another dealer. More

What a great experience! I came to Klaben after already having shopped around at several other Ford Dealerships in the Akron area. Some were good experiences and others were l I came to Klaben after already having shopped around at several other Ford Dealerships in the Akron area. Some were good experiences and others were lets just say not so good. Klaben came highly recommended by not one but two separate friends. Specifically they both recommended stopping in and talking to Doug Carter. Upon arrival I located Doug and sat down and went over what I was looking for. He quickly got to work to see what they had in stock and found a very close match. We went on a very informative test drive where he went over almost every detail of the car. This was something no other salesperson had taken the time to do so I was very impressed. He even took the time to demonstrate some of the more advanced features of the car (ie. park assist). Afterwards we took the time to go over numbers which was a very transparent process. No smoke and mirrors games here but simply raw numbers written clearly on paper and easily referenced. Most other dealers that I had visited wrote anything with numbers such that you couldn't read them easily and would take them away before you could even write any notes down. So I appreciate the transparent, honest approach Klaben takes when it comes to allowing the customer to consider the deal and reference actual numbers as opposed to quick notes or ball parked numbers. In addition the offer they made on my trade-in was very fair and honestly one of the biggest sticking points at the other dealerships I had visited. I had previously been offered such a wide array of values that it was maddening and in some cases insulting. Moving forward for external circumstances I was unable to purchase that particular day but was willing to make a commitment to doing so. Doug was able to hold the deal and the particular vehicle for almost three weeks pending my ability to move forward. Once I was able to we arranged a time to come in and got right to business. The purchase process was fluid and the rest of the team at Klaben including the financing folks were very informative and answered every question I had in great detail. The only sticking points were a couple scratches I had noted on the vehicle and a smudge on the interior I wanted fixed. They even put these items in writing during signing process for peace of mind. Again, at the time I took delivery Doug took the time to go over every feature in the car and it was just as informative as the first time and offered even greater detail. The next day after taking delivery I stopped down at Klaben's collision center and had them look at. We arranged a time in the coming week to get them taken care of. Though a slight hassle to deal with I appreciate how easy it was to get arranged and am 100% certain they will fix these small issues to make me happy. I would highly recommended to friends, family and anyone else who asked me to come into Klaben and specifically Doug Carter if they were in the market for a new car. More

Awesome!!! Have been to Klaben 3 times in the last 20 years. First time was for a purchase many years ago. My most recent two times there I had Kenny and Rosc Have been to Klaben 3 times in the last 20 years. First time was for a purchase many years ago. My most recent two times there I had Kenny and Roscoe and they were fantastic! Super nice! Minimal stress both times. Everyone is so nice from the moment you walk in the door. Thanks! Love my new car! Brandon is great too! Also met Eric today, he was super nice. Had Mona last time I was there to service my vehicle. Thanks!!!!! More