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Klaben Ford Lincoln

Kent, OH

4.9
16,135 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 16,135 reviews

November 01, 2015

Not happy I was not satisfied with the service I received from this employee. I was interested in a car and Joe was attempting to not give me a good deal on my More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Bellian
Nov 02, 2015 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your comments. At Klaben, we always appreciate the feedback. I apologize that you were not happy with the level of service you received from Joe. This is not the way we want it to be. It is unacceptable. Our processes preclude the salesperson from manipulating the value of a trade but obviously Joe’s words or actions indicated otherwise. As part of the leadership team here at Klaben, I take full responsibility for failing to deliver the level of service you expect and deserve. If amenable to you, I would appreciate the opportunity to speak with you further regarding your experience. Your comments can help us to determine the root cause of the issue and address any deficiencies. Although we can’t unwind what has already happened, we often are able to use this information for coaching purposes and to improve our processes and controls. Thank you. Andy, Ford Lincoln Sales Manager – 330.673.3139 ext 244.

November 01, 2015

Buddy This was my first time purchasing a car from a dealership. Buddy made it easy to find what I needed and was very helpful. He pointed me in the right d More

by Clt52tanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
October 31, 2015

2016 Lincoln MKC I have been leasing vehicles from Klaben since 2005. I am currently driving a 2016 Lincoln MKC and I love it! The staff here is wonderful, especially More

by Niceri1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Davis
October 31, 2015

Great Service Buddy was great and I walked out with exactly what I wanted. I love my Focus and I will be going back for my next car. More

by Wildesane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
October 31, 2015

2013 Jeep Patriot We bought a 2013 Jeep Patriot from Klaben and had such a great experience. We worked along side Eben Wicks, who isn't on the Jeep side, but was still More

by sarah.battista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eben Wicks
October 31, 2015

Great experience buying my F150 Talked with Eben for some time about getting a new f150 and when the time was right he helped to get the best deal possible. It was a quick process an More

by Kpaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eben Wicks
October 31, 2015

2015 Ford Escape Love this dealership. Appearance is importantly me when buying a vehicle and cleanliness. A very friendly place, make you feel at home. I appreciated More

by suv,carol123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Beavers
October 31, 2015

"Very Personal & Accommodating!!!" I wanted a 4 wheel drive before the Winter months. I got what I wanted and a detail description of the features. I feel at ease. Kenny and Roscoe y More

by Msbrina07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kim Cross, Kenny King, Phillip McCoy
October 31, 2015

Stellar Service Went to Klaben with my daughter who ended up leasing a new car and the service was awesome. Eben Wicks took his time with us and listned to what my d More

by sasha789
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Eben Wicks
October 31, 2015

Great Service! Went in with a price range in mind and they helped me come out with a vehicle in that price range. I couldn't ask for better help. More

by Muzicfreak08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
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