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Klaben Ford Lincoln

Kent, OH

4.9
16,142 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 16,143 reviews

November 03, 2015

Excellent customer care I have been looking in to purchasing a car, and I started with Klaben. I worked with Kenny King, who was incredibly helpful and knowledgeable. I felt More

by ParkerB17
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenny King
November 03, 2015

Fantastic experience JT has worked with my family for years and it's always been a great experience. He works to help you in every way he can. I would recommend him to any More

by Lc342009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault
November 02, 2015

Tex is the best! I bought a new 2015 Taurus in June- and my husband just bought a new 2015 Edge last week. Tex is a wonderful person to have work with you when you're More

by denset2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tex Welch
November 02, 2015

Always a great experience! This is the 9th vehicle we have leased from Klaben Ford. Always a pleasant, easy experience. Our salesman Phillip McCoy was a pleasure to deal wit More

by shis4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip McCoy
November 02, 2015

ROSCO WOODBERRY IS AWESOME Working with Rosco Woodberry was a great experience. He is great at his job. Very helpful and a pleasure working with. We will definitely be here to b More

by Motherof3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 01, 2015

Incredible Experience!! This was the easiest car buying experience I have ever had. My salesman Buddy made everything go smoothly from the test drive to the signing of the pa More

by Mm3bd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
November 01, 2015

Great car buying experience We purchased a used 2013 Ford Taurus from Klaben yesterday and it was a great experience. Our salesman Doug Carter took great care of us, I would say More

by Joe&Sabine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter
November 01, 2015

Best car purchase ever!!!! I don't know where to begin.... when I drove into Klabens lot, I thought my day was going to be another average car buying experience like the last 6 More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bellian
November 01, 2015

Not happy I was not satisfied with the service I received from this employee. I was interested in a car and Joe was attempting to not give me a good deal on my More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Bellian
Nov 02, 2015 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your comments. At Klaben, we always appreciate the feedback. I apologize that you were not happy with the level of service you received from Joe. This is not the way we want it to be. It is unacceptable. Our processes preclude the salesperson from manipulating the value of a trade but obviously Joe’s words or actions indicated otherwise. As part of the leadership team here at Klaben, I take full responsibility for failing to deliver the level of service you expect and deserve. If amenable to you, I would appreciate the opportunity to speak with you further regarding your experience. Your comments can help us to determine the root cause of the issue and address any deficiencies. Although we can’t unwind what has already happened, we often are able to use this information for coaching purposes and to improve our processes and controls. Thank you. Andy, Ford Lincoln Sales Manager – 330.673.3139 ext 244.

November 01, 2015

Buddy This was my first time purchasing a car from a dealership. Buddy made it easy to find what I needed and was very helpful. He pointed me in the right d More

by Clt52tanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
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