Klaben Ford Lincoln

Very good experience I was impressed with Danny Sawyer and Klaben Ford. I had just finished a Ford Fusion lease with AutoNation in North Canton. I wanted to lease from a I was impressed with Danny Sawyer and Klaben Ford. I had just finished a Ford Fusion lease with AutoNation in North Canton. I wanted to lease from a dealership in my area and I have three! This one seemed to have the most Ford Focus'. Danny was my dealer. He was articulate and intelligent and knows his job and seems to really like selling cars. He explained everything to me and told him I did not want a payment over $200 . He gave me good advice not to put any money down this time and have a larger monthly payment and he explained why and I agreed. So my payment is $254.00 I was shock at the price of this small car at $20,000. I had a 2003 Ford Taurus from 2003-2013 and loved the car but it was time for a new car. Decided to lease. I was completely shocked to see the price of the Taurus now is $40,000!! All in all, satisfied with my car and my dealer Danny. More

New Ford Truck I originally came in to trade out of my lease early as it stated on my most recent bill that there were some incentives to do so. I was originally lo I originally came in to trade out of my lease early as it stated on my most recent bill that there were some incentives to do so. I was originally looking for a SUV and I had my heart set on a Caribou colored Ford Explorer that I had researched on the web. Gene Kallmeyer, whom I had experience with since I was a child and my parents would buy cars from, was quick to get the explorer brought up for a test drive. While driving it we discussed the possibility of a truck, which I told him that I had pondered in the past, but never thought I would afford with the trim package that I desired (super crew, navigation, etc). He informed me about great lease incentives that were going on and that it would be less expensive to get a truck and that I should at least drive one before I make my final decision. He was not pushy at all and assured me he would help me get into whatever vehicle I decided on. Well I am glad that he had me drive the truck because I was hooked as soon as I test drove it and that was the vehicle I left with that day. More

Exceptional Service Eric Dyer in service is exceptional. Though Ford is experiencing a significant number of recalls causing service times to be lengthened, Eric stayed i Eric Dyer in service is exceptional. Though Ford is experiencing a significant number of recalls causing service times to be lengthened, Eric stayed in close contact with me to ensure that I was kept informed of my vehicle's progress and timing of completion. Having been a vehicle fleet leasee for 19 years, this is my first Ford and my first experience at this dealership. Due to Eric, I will be a returning customer. More

Great dealer All around great dealer honest patient and does the best to get you the best. If you're going to buy from Klaben, which you should. He is highly recom All around great dealer honest patient and does the best to get you the best. If you're going to buy from Klaben, which you should. He is highly recommended More

A++ across the board. My husband and I recently purchased a certified pre-owned Focus from Klaben Ford, in Kent. Tom Nicodemus patiently and expertly guided us through the My husband and I recently purchased a certified pre-owned Focus from Klaben Ford, in Kent. Tom Nicodemus patiently and expertly guided us through the process from start to end. We'd like to thank Tom for being a delight to do business with. Sean Cross also! We LOVE the new wheels, and know that we are taken care of here. More

our buying experience with Mike Cooney at Klaben Ford My wife and I recently purchased a Certified Ford Focus from Mike Cooney at Klaben Ford. The dealership itself is impressive--very modern and bright. My wife and I recently purchased a Certified Ford Focus from Mike Cooney at Klaben Ford. The dealership itself is impressive--very modern and bright. Mike made our buying experience from start to delivery very painless--he's a very caring individual and an asset to Klaben Ford. We also had the opportunity to meet Rich Klaben who also seemed very sincere. We would recommend Klaben Ford and Mike Cooney to anyone we know. More

Honest, professional and upfront My wife and I had been at Klaben a couple months back to inquire on purchasing a new vehicle, but at the time we were not ready to fully make the purc My wife and I had been at Klaben a couple months back to inquire on purchasing a new vehicle, but at the time we were not ready to fully make the purchase. We delt with Ty Davis and he was by far the most honest and professional salesman we have ever had the pleasure of dealing with. Fast forward a couple months and we contacted Ty late Sunday night and left a message of what we were looking for. he promptly returned our call early Monday morning and the deal was in motion. He was very upfront and honest with what the bottom line was, no hidden fees or additional numbers anywhere. he had the 2015 Ford Focus we wanted and made the deal work to our advantage! By far the absolute best customer service we have ever had hands down. I give Ty and the finance team 5 stars all day long! More

Another Great Escape! My husband bought his Escape 4 years ago through Klaben and has had nothing but wonderful service starting with the purchasing process and continuing My husband bought his Escape 4 years ago through Klaben and has had nothing but wonderful service starting with the purchasing process and continuing through warranty/maintenance service. When it was time for me to replace my 14-year-old car we of course went back to Klaben and had yet another great purchasing experience with Doug Carter. Doug was not only extremely helpful with my purchase of a 2015 Escape, he made it all just easy and stress-free, which means a lot to a 50+ grandmother who has never purchased a brand new car on her own before. Christine Klaben was so very helpful with all the associated paperwork and what a lovely young lady! Did I mention the fantastic deal I got on my purchase? I am so pleased with this car and even more so with the great price I paid. I love my new Escape and I will recommend Klaben AND Doug to all of my friends and (some of) my relatives. More

Great car buying experience! Bob was very personable and easy to talk to! He made the experience a whole lot less stressful! Going to buy from Ford again in the future! Bob was very personable and easy to talk to! He made the experience a whole lot less stressful! Going to buy from Ford again in the future! More

Sales Person - Outstanding -- Ford's Ordering Process - Poor Jeff Tetreault (JT) did a tremendous job working with us in getting everything correct. He went above and beyond to ensure that he was taking care of Jeff Tetreault (JT) did a tremendous job working with us in getting everything correct. He went above and beyond to ensure that he was taking care of us. He made our interests the number one priority. Any request or questions we had, he went to any means to get us the answers we needed. My only issue was Ford not planning properly to support the F-150 2015 production year. Ford put Klaben in a rough position and really were not willing to go above and beyond to make sure we were satisfied. I had to push Klaben's Sales GM (Jim Bills) to push Ford, which I shouldn't have had to do! Ford & Klaben should have been willing to do anything possible to sell us the truck. It seemed from our position, that Ford was taking the attitude of "take it or leave it". The last item was when things got tough with our truck order being cancelled, Jim Bill's hands seemed to be tied. He had no avenue to escalate our concerns to Ford to get our truck order pushed thru or the new order scheduled ahead of other orders since our first order had to be cancelled. Again, during this, I had to keep pushing Jim to try everything to make this order possible; which I shouldn't have had to do. Jim should have been trying anything he could to keep us as a customer, but that didn't seem to be his priority. In the Finance Office, Jen Bowen was great and the whole process with her was very pleasant with no pressure, that is typical in most auto dealer finance offices. More