Klaben Ford Lincoln

I LOOOVE ROSCOE HES AN AWESOME SALESMAN. THIS IS THE SECOND VEHICLE I HAVE BOUGHT FROM HIM AND BOTH TIMES HE WENT ABOVE AND BEYOND FOR ME, I HAVE SENT HIM ANOTHER CUSTOMER AND SHE IS HAPPY WITH HIM AS W SECOND VEHICLE I HAVE BOUGHT FROM HIM AND BOTH TIMES HE WENT ABOVE AND BEYOND FOR ME, I HAVE SENT HIM ANOTHER CUSTOMER AND SHE IS HAPPY WITH HIM AS WELL. HE GOT ME A GREAT PRICE AND IS ALWAYS VERY FRIENDLY I ENJOY DOING MY BUSINESS WITH HIM, AND HE INTRODUCED MATT TO ME THIS TIME AND HAD MATT DO A FEW THINGS AS WELL, HES ALSO A GREAT GUY. I WILL BE BACK IN 3 YEARS TO GET MY NEW LEASE. THANKS AGAIN ROSCOE, LOVE YA, KATHY More

As background: Clint worked for 38 years with Ford Walton Hills in fabrication/welding and knows his product. Bea worked 30 years in leasing/selling vehicles/training and administration. All this being said Hills in fabrication/welding and knows his product. Bea worked 30 years in leasing/selling vehicles/training and administration. All this being said we were greatly suprised and pleased by the change we encountered in the "world of the automobile and sales". Our salesman was Doug Beavers. He answered questions throughly, honestly, with knowledge and at times before we asked. He was respectful and throughly schooled in the product. We feel we were well served, would and have recommended the dealership, and especially Doug. We will be back for service and of course, when we need another vehicle. Thank you for bringing the field of Dealership and Auto Salesmanship up to the level of pride and respect it has needed. More

Adam went out of his way to accommodate a Quick service on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My son just bought a new car from Klaben and that service also exceeded our expectations. Klaben makes you feel important and not like they are doing you a favor. Excellent!! More

BUYING A CAR SHOULD BE A SMOOTH/NON-PRESSURED EXPERIENCE - MY EXPERIENCE WAS GREAT BECAUSE... I KNEW I FELT MORE COMFORTABLE IN A SMALLER VEHICLE AND WAS NOT PRESSURED TO LOOK AT A BIGGER VEHICLE; I SURV - MY EXPERIENCE WAS GREAT BECAUSE... I KNEW I FELT MORE COMFORTABLE IN A SMALLER VEHICLE AND WAS NOT PRESSURED TO LOOK AT A BIGGER VEHICLE; I SURVEYED THE LOT ON SUNDAY, NEW WHAT I WANTED AND SHOWED UP ON MONDAY WITH THE CAR (2014 FORD FIESTA SE) IN MIND, BUT ONLY TO FIND OUT IT WAS SOLD, TRIED ANOTHER COLOR BUT THAT WAS SOLD TOO....SO, MY SALESMAN, DOUG BEAVERS, WENT ONLINE AND PATIENTLY TRIED TO FIND A LOCATER FOR THE VEHICLE I WANTED...I SAID CALL ME WHEN YOU HAVE SOMETHING - I DID NOT HAVE THE TIME TO SIT AROUND (NOT HIS FAULT, BUT I WAS A LITTLE DISTRAUGHT THE VEHICLE I SETTLED ON WAS SOLD) - HE SAID NO PROBLEM; SO NEXT DAY ABOUT 9:30 AM (NOT EVEN 12-HOURS WENT BY) HE HAD THE CAR I WANTED AT KLABEN KENT - THANK YOU FOR TRACKING DOWN A VEHICLE SUITED FOR ME. (SERIOUSLY, THERE MUST HAVE BEEN A "BLUE LIGHT SPECIAL" ON FIESTA'S) - SO THANK YOU FOR KEEPING ALL COMMUNICATION LINES OPEN AND GOING THE EXTRA MILE, LITERALLY, TO GET ME THE VEHICLE. . DOUG BEAVERS INFORMED ME ABOUT LEASING OPTIONS, USED-CAR OPTIONS, & NEW CAR OPTIONS - WENT WITH THE NEW CAR OPTION - I APPRECIATE THE DETAILED INFORMATION ABOUT ALL OPTIONS. I WAS ALSO INFORMED ABOUT THE CRASH BARS AND FRAME-WORK AND SAFETY IMPACT OF THE VEHICLE. I DON'T DO MUCH DRIVING, SO I KNEW THIS VEHICLE WOULD BE A "GOOD FIT" FOR ME. DOUG TOOK TIME TO EXPLAIN ALL THE FEATURES OF THE VEHICLE, DEMONSTRATIONS, AND TEST-DRIVE TIME WITH ME. HE LISTENED TO MY QUESTIONS, EVEN THOUGH I KNOW I INTERRUPTED HIM SEVERAL TIMES, AND SYNCED MY RIDE PRIOR TO ME PICKING UP THE VEHICLE. SO DOUG THANKS FOR THE SMOOTH/NON-PRESSURED EXPERIENCE IN BUYING A CAR - IT HAS BEEN 12 YEARS SINCE I BOUGHT A CAR, AND CUSTOMER SERVICE HAS COME A LONG WAY SINCE THEN. I HAVE ALREADY FORWARDED YOUR NAME AND DEALERSHIP TO MY SON, AND A CO-WORKER BECUASE WHEN A PERSON IS BUYING A VEHICLE IT SHOULD BE A GREAT EXPERIENCE AND SMOOTH. ALSO, KLABEN CUSTOMER SERVICE PERSONS WERE VERY COURTEOUS WHEN WE WALKED INTO THE BUILDING AND CONTACTING DOUG BEAVERS TO ASSIST US. ALSO, CHRISTINE KLABEN WAS VERY KNOWLEDGEABLE, PATIENT, AND FRIENDLY - SHE PROCESSED THE PAPERWORK IN A TIMELY FASHION, PLUS SHE ALSO MADE "CHIT-CHAT" TIME WHILE PROCESSING THE PAPERWORK TO MAKE IT A SMOOTH TRANSITION AND ASSISTED WITH ALL LOAN AND LOYALTY QUESTIONS I HAD - THANK YOU CHRISTINE FOR REVIEWING WITH ME THE BEST POSSIBLE LOAN OPTIONS I HAD WITH MY OWN FINANCIAL INSTITUTION AND FORD CREDIT. IT USED TO BE A SCAREY AND NERVOUS EXPERIENCE FOR ME TO PURCHASE A VEHICLE, LET ALONE THE FINANCIAL RESPONSIBILITY I WAS ABOUT TO TAKE ON; HOWEVER, IT WAS NOT THAT WAY WITH KLABEN KENT: THANK YOU AGAIN, DOUG BEAVERS, AND CHRISTINE KLABEN, FOR THE GREAT EXPERIENCE I HAD BUYING MY VEHICLE. More

Joe is always very thorough when it comes to working with the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. More

Klaben ford is an excellent dealership. I have had many good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work is done correctly. Mona always has the work on my escape finished in a reasonable amount of time. I would recommend Klaben Ford and there service department to anyone. Loel McKee More

Brought my Escape in for repair work. Kim, as usual, took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again for future service. More

Klaben Ford/Lincoln has given me consistently excellent service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explan service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explanations, presents options and, in my experience, has always delivered at or above expectation. I have recommended Klaben service to others and would continue to do so. More

Don is a very friendly person and interested in helping the customer out any way he can. If I need a Ford or Lincoln, I will call Don the customer out any way he can. If I need a Ford or Lincoln, I will call Don More

Best customer service. Friendly, courteous, knowledgeable, and personable. Danny has been great, this is my second time around. I drive across town just for this experience, even though their i knowledgeable, and personable. Danny has been great, this is my second time around. I drive across town just for this experience, even though their is another ford dealership within ten min. From me, they don't compare! More