Klaben Ford Lincoln

Review of Matt Moyers, our sales rep There are various reasons. I own a Lincoln MKS which I bought at another dealership however I have been bringing it to Klaben Lincoln for service for There are various reasons. I own a Lincoln MKS which I bought at another dealership however I have been bringing it to Klaben Lincoln for service for probably 5 years now and they have always been fabulous and have always worked with me even if something was out of warranty. They always have a car ready for me and it is always started and warmed up which is great in the winter time. Everyone is very friendly and always willing to help. That is another reason why I decided to check out the SUV's at Klaben Lincoln when I decided to buy a new car. I checked out other car brands before going to Klaben so I already would know what to compare the Lincoln SUV's with. I called ahead of time and got Matt Moyer on the phone and right away I knew he was a nice man and a man I could deal with. When we came out I called Matt again to inform him and he greeted us at the door and was a good listener and guided us to the cars we were interested in. He was very knowledgeable and helpful and took all of the time we needed that day. We told him we would call and come back the next day and he had a another car ready for us to drive. We loved all of the features of the Lincoln MKX and Matt and we discussed rebates and my husbands supplier discount which Matt was very familiar with. Klaben give us the trade in value that we thought was fair on our car so we decided to buy it. The extended staff was also very friendly and helpful. Tim Sterling was very nice and friendly as well keeping us company while Matt was getting things organized when we decided to buy. Matt is a very nice man who really goes the extra mile to help his customers. FYI, I was a district trainer in customer service in my previous employment and I have to say that Klaben does a fine job of picking out and training their sales staff along with their other staff. I went back yesterday to review some things on the car which I was not sure of and Matt took all the time I needed to become comfortable with the features of the car. So I am happy to say that I am a proud owner of 2 Lincoln vehicles. More

Terrific customer oriented experience! I had an excellent experience with the Klaben Service Center. Repairs were timely, the experience of getting a rental was smooth and seamless, the w I had an excellent experience with the Klaben Service Center. Repairs were timely, the experience of getting a rental was smooth and seamless, the waiting area is very nice, and I appreciated the friendliness and helpfulness of the staff. More

2016 Ford Fusion from Klaben Ford Lincoln, Inc Buddy Moore was very professional and easy to deal with. I am not your typical buyer, who will spend 4 hours looking and shopping for a car. I asked Buddy Moore was very professional and easy to deal with. I am not your typical buyer, who will spend 4 hours looking and shopping for a car. I asked to test drive for an entire day to make sure the car I was purchasing would fit into my daily routine of an event planner. I already had a lease from Klaben Ford and was debating between 2 different vehicles. Buddy made the leasing process very simple and helped with the turn in of the old lease was simple. More

Kim serviced my car for a regular maintenance appointment. I keep coming back to Kim Wolfram to complete the service on my car, a Lincoln MKZ. Kim is excellent. She takes the time to explain everything to this I keep coming back to Kim Wolfram to complete the service on my car, a Lincoln MKZ. Kim is excellent. She takes the time to explain everything to this 85 year old lady customer. This last time, she found a tail light that needed fixing. It was still under warranty. I trust Kim and her knowledge of my car exclusively. More

Very good work, great people to work with. I would recommend this dealership to others and I will be bringing my car back here for future work. Mike was very helpful and knew his stuff! I would recommend this dealership to others and I will be bringing my car back here for future work. Mike was very helpful and knew his stuff! More

Customer Satisfaction When I was getting other work done on my car I asked if a detailing could also be done. It was taken in that day and returned the following day all cl When I was getting other work done on my car I asked if a detailing could also be done. It was taken in that day and returned the following day all clean and bright. The exterior is so smooth that it is a pleasure to run my hands over it. I even got a compliment from a friend as to how good it looked. I must admit that I had not cleaned out all the "stuff" that one carries around because I didn't think it would be that quick. It was all returned to me including the quarter in the console. The clean smell is great; not as good as a new car smell but it will work. Thank you. More

Very good. I have been going there for years and have always had quality service. Kim Wolfram has been my service advisor and has always done an excellent job. I have been going there for years and have always had quality service. Kim Wolfram has been my service advisor and has always done an excellent job. More

buy car very helpful with the purchase for car good service had what I wanted to purchase the car was updated with repairs good people and know about cars very helpful with the purchase for car good service had what I wanted to purchase the car was updated with repairs good people and know about cars More

Great Service We have a wonderful Service Advisor, Kim Wolfram. She is very helpful in getting our car in when it is convenient for us and the service is always g We have a wonderful Service Advisor, Kim Wolfram. She is very helpful in getting our car in when it is convenient for us and the service is always great. It is nice being able to work with one service advisor for both our car and truck. More

Awesome Service We were very pleased with our second purchase at klaben, our sales rep Bob Paytas is a great salesman who genuinely cares about the customer and findi We were very pleased with our second purchase at klaben, our sales rep Bob Paytas is a great salesman who genuinely cares about the customer and finding the vehicle that suits them best. He is knowledgable about the vehicles he is selling and wants to get the best for his customer. We leased two Ford Explorers on Friday and we love them. More