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Klaben Ford Lincoln
Kent, OH
14,421 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,421 reviews
August 05, 2016
1st Experience My overall experience at Klaben Ford was excellent. They were able to place me into a vehicle that was suitable for me and took into consideration my My overall experience at Klaben Ford was excellent. They were able to place me into a vehicle that was suitable for me and took into consideration my financial needs. My salesman, Danny Sawyer, was very knowledgable and helpful in the termination of my current leased vehicle. I would recommend him to any of my family and friends, and will definitely return when shopping for a new vehicle. There financial advisor, "Wicks" was very helpful as well. More
by Eddie Dobrowolski
Verified CustomerEmployees Worked With
Danny Sawyer, Eben Wicks
August 05, 2016
How buying should be Tyler made getting a new car quick and easy with no hassle. Got me exactly what I wanted with no hassle unlike previous experiences else where. I will Tyler made getting a new car quick and easy with no hassle. Got me exactly what I wanted with no hassle unlike previous experiences else where. I will continue my business here and refer everyone I can. More
by Louis
August 05, 2016
Purchase Experience A+, Warranty Service Experience F I purchased a Ford Transit from Klaben Ford quite a while ago. Great car buying experience, no complaints there. The problem arose when I needed war I purchased a Ford Transit from Klaben Ford quite a while ago. Great car buying experience, no complaints there. The problem arose when I needed warranty repair service on the vehicle. I had it in months ago and was told it had warranty repairs necessary on several issues. I was told I would be contacted when the parts came in. time went by, finally, my assistant called in and inquired about the parts several months later and although they were in for the vehicle no one had ever called me to schedule the service. After she updated me that they were in fact in, she called the advisor back (who wasn’t available at the time) and left a message for him with the receptionist and on his voicemail. Weeks go by, no return call. SHE then called back in about two weeks ago, and the advisor scheduled service for that day (finally) and wouldn't you know we had an emergency come up and she couldn't come in. It’s an hour drive for me to bring the vehicle in. Since that day two weeks ago...no call from anyone in service to reschedule; so I just put a request in online to try and schedule again. Service is service, I shouldn't have to call after months to "check and see" if my warranty parts ever arrived and schedule. I should have been contacted months ago when they came in; not to mention this is a company vehicle for my small business and at the time I originally contacted the service dept. it was slow season. Now, it’s the middle of my busy season and having to go without the vehicle is going to hurt my business and income to provide for my family! SO FRUSTRATED! More
by DC-PR&SCLLC
Employees Worked With
Eric Dyer
August 05, 2016
Great !!! Great experience, no drama, quick and clear negotiation . Roscoe helped me through the process and also is doing a great follow up with couple of wo Great experience, no drama, quick and clear negotiation . Roscoe helped me through the process and also is doing a great follow up with couple of work they own on my car. I know where to go the next time I need a car. More
by edgar_e_contreras
Employees Worked With
August 05, 2016
2nd time at Klaben! This was our second time at Klaben, this time purchasing two cars. We normally work with Don and this time also worked with Mike C. Mike was great to This was our second time at Klaben, this time purchasing two cars. We normally work with Don and this time also worked with Mike C. Mike was great to work with and helped make the experience enjoyable! He was professional and understood exactly what we were looking for. Don and Mike made a great team! More
by MM12345
Employees Worked With
August 04, 2016
Great service, my rep courteous, friendly! Klaben dealerships have been super to deal with when buying a vehicle or taking a vehicle in for service. Reps are friendly, courteous and very helpf Klaben dealerships have been super to deal with when buying a vehicle or taking a vehicle in for service. Reps are friendly, courteous and very helpful. I would recommend Klaben to family and friends! More
by andersonl
August 04, 2016
Fast to get me in my new car and everyone is helpful and fri Love working with the people at Klaben! Always so eager to help get me into my next car and they look out for me to find the best deals for my money! Love working with the people at Klaben! Always so eager to help get me into my next car and they look out for me to find the best deals for my money! More
by Lauren Garman
Employees Worked With
Both girls in finance! They may get overlooked, but when sugning the bottom line, they are always so pleasent and helpful., Tex Welch, Richard "Buddy" Moore
August 04, 2016
Helpful They helped me find the best tires for my price range and let me choose out of the three selections and even gave me a ride to work which was very hel They helped me find the best tires for my price range and let me choose out of the three selections and even gave me a ride to work which was very helpful. The went the extra mile for me More
by a-kennedy
Employees Worked With
August 04, 2016
Quality service work done on schedule I took my wife's car in for 90,000 mile service. The work done was thorough and any items that were "above and beyond" were carefully explained as we I took my wife's car in for 90,000 mile service. The work done was thorough and any items that were "above and beyond" were carefully explained as well as advised on what could easily wait until a later service if I so chose. All in all, it was a good experience. More
by KPomeraning
Employees Worked With
August 04, 2016
You guys are great I am so happy with the service and and thrilled with the work done on my car thanks guy I would not go anywhere else. I am so happy with the service and and thrilled with the work done on my car thanks guy I would not go anywhere else. More
by JANICELCOCHRAN1
Employees Worked With
Jason DeMarco, Anthony Wilson
