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Klaben Ford Lincoln

Kent, OH

5.0
14,665 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,665 reviews

October 14, 2016

BUYING A CAR THANK YOU SO MUCH FOR THE TIME YOU SPENT WITH ME. YOU MADE MY PURCHASE OF MY NEW CAR VERY STRESS FREE. THANK YOU AGAIN! More

by PMKD397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Beavers, Jim Bills
October 14, 2016

Best service Klaben ford is the only place to get service, we buy all are all cars there and all there service to. Mike brandvold great service advisor get you in More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2016

Great experience Everyone in the Sales department and involved in the process was extremely helpful and genuinely nice. The dealership was clean and modern and nicely More

by ABIGAILMARTIN0603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Bills
October 13, 2016

Great deal We bought a used certified 2015 Lincoln mkz. Love the car. Sales guy (Matt Moyer) was great, down to earth and very personable, and willing to go ou More

by Michele
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Andy Bellian
October 13, 2016

Fantastic Experience I couldn't ask for a better experience, I was unsure of what I wanted but Ty Davis gave me a great service, He took the time to breakdown all my optio More

by l216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Davis
October 13, 2016

On time, fast work, well done. There is an effecient flow of vehicles into the service prep area and there appears to be no wasted effort. Pull in, greeted, sign in with advisor, g More

by WCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2016

Escape purchase we were contacted by Chris when searching on-line for trade-in value and looking to lease a new vehicle. Our old sales rep at Klaben had retired so we More

by Gerrys46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2016

see below I came in to have a problem repaired that has been addressed before and obviously not repaired for the long haul. I was charged this time and I thoug More

by VALERIEURSETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2016

Wonderful experience We recently went to Klaben to trade in my Ford Focus on a Dodge Ram. I contacted my salesman that sold me the Focus, Tyler Kline, and he was more than More

by WGIvens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry from Klaben Dodge
October 12, 2016

Lost time Was there for over 4 hours never did anything to car was told three different prices then said I would have to leave it overnight I have a two hour dr More

by DAVE55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Dyer
Nov 08, 2016 -

Klaben Ford Lincoln responded

I'm very sorry to hear about the poor service you received from us recently. I have been unable to find a repair order and notes in our system that match up with your comments. That being said, your feedback is very important to the entire Klaben Team. I would be grateful if you would contact me personally to that I may make things right for you and gather the information that I need to address the issue with the appropriate team members. Please call or email me at your convenience. Thank you for the opportunity. Sincerely, Carl Bujorian, Service Director, Klaben Ford Lincoln 330-593-6722. cbujorian@klaben.com

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