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Klaben Ford Lincoln

Kent, OH

5.0
14,599 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,599 reviews

October 01, 2016

Excellent Brandon was very helpful and took care of my purchase!! I am very happy with my new car and will return to Brandon in the future! More

by Lscott26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
October 01, 2016

Unable to fix the problem Brought my 2016 Ford Escape in due to "engine failure" message. The car has 30,000 miles on it... way to early to be having major problems. They repla More

by KNODEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 06, 2016 -

Klaben Ford Lincoln responded

Thank you very much for taking the time to share your experience. Your feedback and comments are very important to the entire Klaben Team. I am very sorry that your Escape engine fault light malfunction reoccurred. I empathize with and am very sensitive to the added frustration and inconvenience you have experienced. Please know that the Klaben Team is genuinely concerned with your satisfaction and frustrated that this issue has caused you to lose confidence in the vehicle and Klaben. As such, I sincerely appreciate that you have gave us the opportunity to resolve this concern and restore your confidence. We worked directly with the Ford Technical Service Hotline regarding this issue and I believe that we discovered the root cause of the malfunction. By replacing one of the engine wiring harnesses we have corrected the defect that was causing the check engine light to be illuminated. Thanks again for your patience. Feel free to contact Joe French(Service Advisor) Tom Alcorn (Service Manager) or me directly if the need arises. Sincerely, Carl Bujorian, Service Director.

Nov 08, 2016 -

Klaben Ford Lincoln responded

Mr. Noden, I hope your vehicle has been running well and that the check engine light has remained off since you received your Escape back after we replaced the wiring harness in October. Your satisfaction is very important to us. Please contact me if you have any further questions or concerns. Carl Bujorian, Service Director. 330.673.3139 ext 230.

September 30, 2016

Family Mr. Cooney and team always treat us like family. They focus on our families needs and put our family in the right vehicle. My family has gone to Kla More

by Tpotkalitsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2016

excelent, courteous, knowledgable I am a return customer to Klaben always have had an excellent experience every time. Very friendly and accommodating to my needs, most importantly ver More

by josiew.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas, Daniel Peters
September 30, 2016

Great dealer...Doug Carter brings us back I have recently purchased two F-150 trucks from Doug Carter and I've truly enjoyed both experiences and you can't always say that when purchasing a ne More

by Bob D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter
September 30, 2016

Ford Service I work but took my car in for scheduled service recently. My CSR is Kim Wolfram, & the team promptly came out for prelim checks, got the car in to the More

by PETROVIC_CHERYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2016

Fantastic service Stopped in on a Saturday and received fantastic service. service personnel were very kind and professional. They looked over my car and explained th More

by RD207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
September 30, 2016

Service Good service as always. Quality parts used. Warranty service work. No issues. Took time to research and find the issue and order parts as needed. More

by MEGHERSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2016

Great car buying experience I have been dealing with Klaben Ford for 20 years now, and more importantly, my salesman, Terry Baughman for 20 years. He has become an adopted family More

by SC10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
September 30, 2016

Great buying experience!! I had a price a color and a couple of options and the model I wanted in mind. Gave the information to Gene and had exactly what I wanted! Quick and ea More

by Heritage5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Kallmeyer
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