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Klaben Ford Lincoln

Kent, OH

5.0
14,795 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,795 reviews

December 10, 2016

Great experience This is the second time we have worked with Eben Wicks. He is very knowledgeable with the Lincolns and not high pressure. He makes the purchase of a More

by connie183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eben Wicks
December 09, 2016

noise in the rear of the car checked under the hood filled fluids checked battery,before they checked the reason i brought the car in for the noise in the rear. completed the reas More

by Juice
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dyer, Nate Bryant
December 09, 2016

New truck for the husband Our salesman Matt Moyers did an amazing job helping my husband and I pick out a new truck that was the right fit for us. He made the process from the More

by Bass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers
December 09, 2016

Helpful and fun This dealership showed they cared for customers and their needs. Wanted to find the best vehicle to fit their needs and price. Wasn't pushy so you fel More

by EModd55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2016

Klaben sales I had a really great experience at klaben, ty and Tim really helped me out with getting my vehicle. Ty, tim, and Stephanie are three of the many great More

by Jake726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis, Stephanie Slomberg
December 09, 2016

112k checkup! I love working with Kim Wolfram to keep my 2010 focus in tip top shape! She helps me understand things I don't and she helps with recommendations. Th More

by KACHARNIGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2016

Dan does it again! It takes a lot to put up with the demands of the Giardina family, but Dan does! He's always available to answer any questions and does it happily. Tha More

by Giardina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Peters
December 08, 2016

service Klaben handled my recall with no problems. They always do fluids, battery, lights when you I arrive. They always cover everything and make you aware More

by TPERGOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer, Patrick Sandy
December 08, 2016

Service My husband and I have been customers of Klaben for at least the last 15-20 years purchasing numerous cars. I was extremely disappointed with the handl More

by MCRAFT59
Recommend Dealer
No
Employees Worked With
Kyle Sott
Dec 08, 2016 -

Klaben Ford Lincoln responded

Thank you for giving us your feedback. And thank you for taking a few minutes from your day to speak with me. Longtime loyal customers like you have been so important to our success over the years. Repeat and referral business is vital to our existence. I apologize that we failed to exceed, let alone meet your expectations during your most recent visit. We failed you. Our leadership team, including Mr. Klaben, has already shared the details of your experience with our staff. We will use the lessons learned to improve our processes and attempt to prevent these types of concerns from happening in the future. We do appreciate the many years of loyalty that you gave us, and we also respect your decision to do business elsewhere. I'm sure that you'll enjoy your new Ford vehicles and I hope, based on some of the previous favorable experiences that you had with Klaben, that you'll give us the opportunity to earn your business again. Carl Bujorian Service Director Klaben Ford Lincoln, Inc. cbujorian@klaben.com

December 08, 2016

Body work The repairs to the vehicle were excellent. Steve was very helpful. The vehicle was delivered in excellent condition. It was clean inside and out. Th More

by DGLEG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
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