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Klaben Ford Lincoln
Kent, OH
13,688 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 13,688 reviews
July 19, 2016
15,000 checkup equals two hours plus. I have always received great service from Klaben, but to do an oil change and a brake cleaning, that I was told would take an hour, to take over two h I have always received great service from Klaben, but to do an oil change and a brake cleaning, that I was told would take an hour, to take over two hours without an explanation, is not acceptable. More
by DCOUGHLIN19394942
Verified CustomerEmployees Worked With
Helpful July 19, 2016
Oil change My service experience was amazing as always. Price was fair Service excellent Time spent fair Instructions followed Waiting area clean Thanks Ki My service experience was amazing as always. Price was fair Service excellent Time spent fair Instructions followed Waiting area clean Thanks Kim for another exceptional experience at Klaben More
by ericbcorwin
Employees Worked With
July 19, 2016
Check Engine Light The check engine light came on the day before and they got me right in to service the next day. It ended up being a catalytic converter issue which w The check engine light came on the day before and they got me right in to service the next day. It ended up being a catalytic converter issue which was fixed the same day. Booyah! Always quick and concise service. Great job! More
by jfilm706
Employees Worked With
July 19, 2016
Outstanding Service Thank you Jason for the outstanding service you gave me last week. Brought my car in for routine service and ended up having to get a lot more done on Thank you Jason for the outstanding service you gave me last week. Brought my car in for routine service and ended up having to get a lot more done on my car than expected. Jason basically made the news and cost as painless as he could. He got me a loaner for the day without any wait and in the end he applied for the rebates that I qualified for. When you think your bill is going to be around 40.00 ( oil change , tire rotation, etc) and find out you need new breaks, rotaters , etc. it is a big price jump. Thank you Jason for all the work you put into helping me out that day! I would definitely recommend Klaben ford to others. More
by SBR310
Employees Worked With
Jason DeMarco
July 19, 2016
Second time around My mom had a great experience leasing a car from Doug Carter at Klaben Ford in kent,that I decided to buy a car from him as well in July.Would definit My mom had a great experience leasing a car from Doug Carter at Klaben Ford in kent,that I decided to buy a car from him as well in July.Would definitely recommend this place and him for a great car shopping experience. More
by Casey d
Employees Worked With
Doug Carter
July 19, 2016
Techs appear to be pressed for speed, no follow up by super My wife's car had a flat, road side changed tire. She took the tire to your shop to be repaired, it couldn't be fixed, Bought new tire. She needed "Th My wife's car had a flat, road side changed tire. She took the tire to your shop to be repaired, it couldn't be fixed, Bought new tire. She needed "The Works" so she left the tire to be replaced. I was to return on my day off with her car for the service and new tire to be installed .All went smoothly until I went out to drive home when finished , just in case, I checked to see if the donut tire was in the trunk, Guess what? It wasn't, so I went back in. The advisor came out and looked....sure enough he found it missing also. He went back to the shop to get it. It took a while ,Apparently he had trouble finding it. Brought it out and we attempted to put it in it's cradle. We couldn't figure out how so he went in to get a tech. The tech came out and tried but couldn't do it either " Too hot out here pull it into the shop" They took the car back. Several minutes later, it was back up front completed. Time in 11 :15 AM,. time out approx. 3:00 PM +/-. Services , oil change , flush and fill radiator with new antifreeze works inspections and put the new tire back on car.Great job on every thing accept putting the spare back into it's cradle. That's what got you an average on this trip to your service dept. I have been a customer since I bought a used 1978 Bronco at the Klaben Dodge in 1984 from then it was a used 1986 Ford F150 and a new 1990 Bronco II in 1990 from the ford store. Since then we have had several new Rangers and F 150's from your Ford store. I'm I mad , no, disappointed yes. This is not the first time a minor mistake has been made, so I felt I needed to speak up this time..No harm no foul. PS. I received a recall notice for my 2013 F 150 that day when I got home More
by DanWatson69
Employees Worked With
The young guy finishing me up because Anthony was at lunch Name ?, Anthony Wilson
July 19, 2016
No One Does It Better There is absolutely no down side to making Klaben your permanent home for all your auto needs - from purchase to service. Having dealt with numerous There is absolutely no down side to making Klaben your permanent home for all your auto needs - from purchase to service. Having dealt with numerous other Dealerships for multiple brands I can honestly and proudly say that Klaben is the best in all aspects. Doug Carter will help you get the car and deal you want and everyone in the Service department will happily take over from there. Anthony Wilson was the latest Service Advisor I have dealt with - and he was very helpful and respectful - but so have every other Sales Advisor I have dealt with. Kyle, the young gentleman who first greets you when you pull into the Service Department is a true delight. Helpful, extremely respectful to your needs and seems to have a better understanding of how to treat customers - not the indifference seen in too many in today's society. Purchase Klaben's "Loyalty Link Plus" and you will only see more focus on your needs - especially in regards to costs. You are truly seen as a person and not just a customer. More
by marf2007
July 19, 2016
Amazing!! The hospitality was phenomenal!!! Roscoe and Rich were great! Straight forward about my concerns with my past experiences. I would recommend all my family and friends here regardless o Roscoe and Rich were great! Straight forward about my concerns with my past experiences. I would recommend all my family and friends here regardless of the model of their car. I left not feeling handled or mislead, but thankful and excited!!! It was the best car experience I could ask for. My credit was not sent around 100x which was incredible and they're solely about there word!!!!! Give them 100 stars!!! More
by Britt2016
July 18, 2016
Good experience Excellent customer service! I needed a part to be replaced quickly, and they got it done. Anthony was helpful and friendly. Overall, I had great exper Excellent customer service! I needed a part to be replaced quickly, and they got it done. Anthony was helpful and friendly. Overall, I had great experience here. More
by skotz
Employees Worked With
Anthony Wilson
July 18, 2016
Outstanding Service at Klaben Mike and the team at Klaben made a tough situation as positive and responsive as it could be. Mike made me feel taken care of and solved my car issue Mike and the team at Klaben made a tough situation as positive and responsive as it could be. Mike made me feel taken care of and solved my car issues with professionalism promptly. More
by MJLEHMAN
Employees Worked With
