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Klaben Ford Lincoln
Kent, OH
14,676 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,676 reviews
June 01, 2017
Klaben - always an awesome experience! When your car buying experience is fun and exciting you want to share with your family and friends. Klaben always provides a personal touch, quality o When your car buying experience is fun and exciting you want to share with your family and friends. Klaben always provides a personal touch, quality options and a knowledgeable staff to help you through the car buying process. More
by ALW15
Employees Worked With
June 01, 2017
Awesome sauce Absolutely great experience would definitely recommend to friends and family. It was definitely a five star experience. Everyone made me feel at hom Absolutely great experience would definitely recommend to friends and family. It was definitely a five star experience. Everyone made me feel at home from he test drive to signing the papers More
by d3ntguy
Verified CustomerJune 01, 2017
Excellent customer interaction. My wife and I had a very pleasant leasing experience working with Mike. I feel that he spent a lot of time putting together a deal that we were comfor My wife and I had a very pleasant leasing experience working with Mike. I feel that he spent a lot of time putting together a deal that we were comfortable with. We did end up with a lot more car that I expected. Thanks for a great deal experience and we will be back. More
by E&B Del Ferraro
Employees Worked With
Other Employees :
Heather Knapp, Terry Colbert
May 31, 2017
Doug Carter is the Best Salesman! My wife and I have bought (4) cars of Doug Carter over the last few years. We will continue to go to Klaben because Doug has gone above and beyond to My wife and I have bought (4) cars of Doug Carter over the last few years. We will continue to go to Klaben because Doug has gone above and beyond to be sure we are happy and satisfied with our purchases. Doug has been such a great person, understanding our budget and making sure our needs are taken care of. Thanks again Doug!!! We will be back. More
by Jeremy
May 31, 2017
My new Fusion Kenny King and Roscoe did a great job helping me get in my 2017 Fusion.Kenny and Roscoe showed me all the new features of the vehicle and we even took Kenny King and Roscoe did a great job helping me get in my 2017 Fusion.Kenny and Roscoe showed me all the new features of the vehicle and we even took attest drive and explained the new auto start. More
by TUTONE121
May 31, 2017
Six-month checkup after leasing the car in November, 2016 I've always been pleased the Klaben's exceptional service and truly appreciate the friendliness and help they've given.. I am not associated with a I've always been pleased the Klaben's exceptional service and truly appreciate the friendliness and help they've given.. I am not associated with any dealership or service center. More
by FAEDARROW
May 31, 2017
Pretty Good! The salesman (Tim) was great!! He was funny and was really helpful!! However, the finance specialist seemed less enthusiastic about me being in her The salesman (Tim) was great!! He was funny and was really helpful!! However, the finance specialist seemed less enthusiastic about me being in her office and wasn't able to answer my questions because she didn't know the answers, which made me nervuous. In fact, when I asked her for more information about a document regarding arbitration, she seemed offended and annoyed that I asked for more information. There were also a couple of times she responded to me defensively. For example, when she was trying to sell me the extra things like extended service plan, I told her I wasn't ready to make that decision, because she was asking me to pay an extra $2k (rounded up). I asked her for more time and she seemed annoyed by that. I tried to explain that her asking me to pay that much after only speaking with her for 10 minutes made me uneasy. But I said I recognized that it was about her making money -- which I clarified to mean Ford -- because she was quick to say she wasn't going to make money from this. I thought this was a little unprofessional of her, and made me not secure about the papers I signed. She also seemed to just say, sign things because you are supposed to. She also gave me inaccurate information about gap insurance. I asked her multiple times if I couldn't think about it. She said I had two weeks to decide. However, when I called back the next day, she said, oh sorry, you had to decide when you were here. So, that was annoying. Aside from that, it was a good experience. More
by Jennyroche
May 31, 2017
Very bad I gave them to fix my car key and they but dant and scratch my car very bad works. They are the very worst and xxxx service and the peoples I gave them to fix my car key and they but dant and scratch my car very bad works. They are the very worst and xxxx service and the peoples More
by WAGLERAMESH21
Employees Worked With
May 31, 2017
Best oil change ever I come in always over my miles and mike who takes care of me everytime is the nicest person to deal with and so kind .... you need more people like hi I come in always over my miles and mike who takes care of me everytime is the nicest person to deal with and so kind .... you need more people like him at your company More
by TVOJAONA
Employees Worked With
May 31, 2017
Great Kenny and Chris were very helpfull. Kenny and Chris were very helpfull. They kept in touch with us while we felt with the insurance company and the GAP insurance company and they were co Kenny and Chris were very helpfull. They kept in touch with us while we felt with the insurance company and the GAP insurance company and they were concerned about us not being underwater. More
by SOWSIE
