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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,813 Reviews

1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 20, 2021

Thank you for getting my vehicle in quickly for service. I had the pleasure of working with Cory who was very helpful and nice. I look forward to working with him in the future. More

by heartssv2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
February 19, 2021

Klaben service is the best. I dropped off my truck in the morning and they serviced it and delivered it back to me ready to go More

by dj5555dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Kim Rafferty
February 17, 2021

Having to write a twenty five word summary jin order to leave a five star review for your excellent service department will make people not More

by TONYDOLENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2021

Joe has always been awesome to work with. He has been my service rep for many years. Always personable and remembers individual conversations we have had over the years. He is an asset to Klaben Service. Ke More

by RebelJosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2021

Great place to buy or service your vehicle. Carl is a great no pressure salesman. Justin and the service techs have been a blessing to me on several occasions. More

by CW12BW14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
February 15, 2021

Kim did a great job keeping me up to date on my car. She was very friendly and helpful. I would recommend her to others. My car has been working great since I got it back. More

by Medkeffd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham, Kim Rafferty
February 15, 2021

My husband Ted Evans took the car in and Justin did a wonderful job getting everything taken car of for us always have wonderful service with Klaben 😊 More

by puggle2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
February 14, 2021

I am upset because my air bag cover was tampered with without my permission that is how it is.the cost was on the high side.my wipers and tires are safe and they were recommended to be replaced. More

by bkaschner1
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Feb 15, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. Our failure to completely explain the airbag recall to you which resulted in the repair leaving you upset is indeed unacceptable. No excuses. I also want to thank you for taking the time to discuss your experience further via 2 phone calls. Your input will be shared with our team members as we work to prevent this breakdown in processes in the future. After reviewing our options for correcting the issue, per our discussion, we will wait for the part to become available as explained in the recall repair procedure. If, in the future, you wish to explore the other option you and I discussed, please let me know. We fully realize that you have choices for your automotive needs and although we failed to show it, we do value you, your business and your time. Moving forward, myself, as well as the entire Klaben team, remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

February 13, 2021

Excellent service. Kept me informed daily. And even had vehicle delivered to me. Kim did a great job! Made sure my vehicle got washed! Awesome work! More

by copperhead13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty, Todd Bamm
February 08, 2021

Awesome as always! My Jeep was done earlier than expected and all of the work done was great! Will definitely keep coming back to Klaben. More

by RAVDUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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