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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,813 Reviews

1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 15, 2021

It was time for an oil change and tire rotation on my Jeep Cherokee. The service was done as scheduled and there were no problems. More

by cheneylc03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
March 14, 2021

It's always great having Klaben dodge maintain my vehicle. They even noticed an issue I was unaware about with my tire and got it taken care of before is became a more serious issue. Thank you Corey More

by heartssv2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
March 13, 2021

Couldn't ask for better service and better people to help me. Klaben has always put the customer first and goes above and beyond to make sure that things are done right by you and your vehicle More

by MMEKEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
March 12, 2021

Justin got me scheduled the next day and the service was completed the same day. Very satisfied with everyone. Definitely a great crew to have. More

by PRMOHN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Kim Rafferty
March 12, 2021

I always seem to get good service whenever I take our cars in. The schedule is always convenient to me i am waited on promptly. More

by pamela10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
March 11, 2021

She was very helpful. So kind too. We will go to Klaben dodge for our service in the future . Thank you so much for getting me such a low price too. More

by Royalgoldens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
March 10, 2021

Friendly and helpful this time 3/6/21. the last time, had to wait for 3 hours on an oil change and trans relearn, way too long. Carl Esker in the sales department is the best. More

by JackN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Esker, Kim Rafferty
Mar 11, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent experience at our service facility. Your positive comments regarding this visit as well as Carl Esker are appreciated. I apologize for your previous visit falling short of your expectations. We try hard to meet and exceed expectations and when we fail at that endeavor, we want to hear about it. We take the honest feedback and share it with our team members so that the end result is our processes getting better. Moving forward, we will work to make every visit as positive as your most recent one. If there are any other details you would like to share I welcome the opportunity to speak with you. I thank you again for your feedback and apologize for the length of time taken on your previous visit. We value you, your time, and your business and the entire team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

March 10, 2021

I came in for my first oil change on my brand new Jeep Gladiator. My experience was positive. The staff was friendly. Looking forward to continuing to get my vehicle serviced here. More

by Carmoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
March 06, 2021

I took my Jeep in for its first oil change and Justin took care of me. He explained everything to me. His knowledge and customer service skills are exceptional! More

by Erin Hruby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
February 26, 2021

Had a nail in my 2019 Cherokee tire Joe Hilliard got me in and out with no issues !! Joe Hilliard is a true professional at Klaben Chrysler Jeep Service dept. More

by JRUGGS23
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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