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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,813 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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April 21, 2021
Impressed with being kept informed of service situations and logistics. Good atmosphere towards customer consideration and needs. Service work has always been high quality and good value. and logistics. Good atmosphere towards customer consideration and needs. Service work has always been high quality and good value. More
by CONIFERDEN
Verified CustomerEmployees Worked With
Corey Graham
April 16, 2021
I have had many dodge/ram pick up trucks the service dept. at klaben has been awesome to work with and have taken care of all the vehicle issues/services I only will deal with Justin in the service dept dept. at klaben has been awesome to work with and have taken care of all the vehicle issues/services I only will deal with Justin in the service dept. More
by Dan W
Employees Worked With
Justin Stinnett
April 14, 2021
Klaben has consistently surpassed my service expectations. Their reps are always cordial/professional.! The work is always perfect/prompt and I won’t go elsewhere. expectations. Their reps are always cordial/professional.! The work is always perfect/prompt and I won’t go elsewhere. More
by EWenz
Employees Worked With
Justin Stinnett
April 13, 2021
We took delivery of our new Willy's Jeep the first week of January. Within the first few weeks, a loud chatter/rattle starting coming from the top and front of the engine. When I dropped the vehicle for se of January. Within the first few weeks, a loud chatter/rattle starting coming from the top and front of the engine. When I dropped the vehicle for service to diagnose the problem, it was initially determined that the waste gate on the turbo charger was faulty. A new turbo charger and waste gate was installed. Upon re-examination, the noise was still very evident. The high pressure fuel pump was checked and was determined to be okay. At this time engineering was brought onboard and it was determined to check the timing belt and tension pully. It was determined that a spring on the tension pully was faulty, causing too much slack on the timing belt/chain. Our jeep was in service for 17 days. We were provided a loaner vehicle and we were treated well by Timothy Beane from sales and and Justin Stinnett from Service. My compliant is with the factory for allowing a vehicle to be sent out for delivery from the factory with serious mechanical defects. Our jeep has been repaired, but the new car experience has certainly been diminished. The manufacturer did re-imburse us a months payment and did provide an extended warranty. WE love the jeep and I certainly hope we are once again able to enjoy our new vehicle, without the fear of another break down. Ken & Zella Phares More
by K.phares
April 13, 2021
New vehicle took to service after 5 days of having it to check door and speakers, at pick up speakers were sounding the same door still the same due to drop off 4/15 for recheck of speakers check door and speakers, at pick up speakers were sounding the same door still the same due to drop off 4/15 for recheck of speakers More
by LUNYEEASON
Employees Worked With
April 11, 2021
This being the first time having my Jeep Wrangler serviced, I am very satisfied. I plan on having all future servicing preformed at Klaben. Great cup of coffee in waiting room. serviced, I am very satisfied. I plan on having all future servicing preformed at Klaben. Great cup of coffee in waiting room. More
by donroese6
Employees Worked With
Kim Rafferty
April 09, 2021
I cant say enough about the care and compassion Joe Hilliard gives to everyone not just me. Brought my 2013 Avenger up from NC to get it serviced, because they couldnt figure it out. I always bring it Hilliard gives to everyone not just me. Brought my 2013 Avenger up from NC to get it serviced, because they couldnt figure it out. I always bring it to Klaben, but it happened in NC I thought shouldnt be hard to fix. Joe did way more than I ever expected. Joe and the tech did such a great job it actually is as quiet as it was when I bought it new at Klaben 8 yrs ago. I miss having Justin on that side with Joe the 2 of them really have you smiling when you leave. Please keep up the great work. Its been a rough month and the treatment I got really brightened what ive been going through. I cant thank you enough... More
by SHVDMONKE
April 08, 2021
Joe Hilliard Was my service advisor. He was very very friendly and very very thorough in explaining the work that was being done. I am not pleased with the pricing because when it was determined that th friendly and very very thorough in explaining the work that was being done. I am not pleased with the pricing because when it was determined that the extended warranty would not cover the cost, the price more than doubled. I feel that was very very excessive More
by dktitus17
Employees Worked With
