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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,752 Reviews
Call Service Center (330) 673-3139

1,752 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 26, 2023

While having our recently purchased 2020 Jeep grand Cherokee in for a warranty claim, I realized a few other items needed addressed. Rather than shrugging her shoulders and saying sorry, Amanda said “l More

by dhayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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September 23, 2023

John, Rebeck . Great service ! Very friendly , helpful , knowledgeable. Offered drinks while I waited and made sure my wait was comfortable. Also showed me everythi More

by mandymarie227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rebeck
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September 21, 2023

Joe always goes above and beyond when we bring our vehicles in and work with him. More

by Trosts95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2023

Everyone was professional and courteous. I would recommend this service center to my friends. Thanks More

by skauffmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2023

John Rebeck, Jim Arnold you guys did a great job. Thank you! Will be back!!! More

by Rahmltn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold, John Rebeck
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Helpful
August 31, 2023

Nikki was quick and efficient and a pleasure to work with. Klaben will always be my place of choice to bring my car to. More

by Beccabug710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley
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Helpful
August 31, 2023

Excellent Service. Logan was a very professional Service Rep. Waited on immediately and everything was taken care of in a little less than an hour. Awesome Job!!! More

by fourspd440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 31, 2023

Service parking is too small. Not enough spaces. Waiting area nice and clean and quiet. More

by Jimmyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley, Kara Semety
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Aug 31, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your visit to our service facility. We appreciate your positive comments as well as positive marks for members of our team. You overall score of 4 out of 5 stars tells us that we could, and should have done something better. Although, 4 stars are good, we strive for perfection and complete satisfaction. On that note, if there is anything else that you would care to share, we would welcome that additional feedback as well. Customer feedback guides our coaching and counseling sessions. It is a clear indication of how we are doing when it comes to meeting the expectations of our customers. So, again, if there is more you would care to share, we are all ears. Thank you again for your review and know that I and the entire Klaben team remain at your service. Jim Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

Helpful
August 31, 2023

Kara was very personable, polite and took great care of us. Her communication about the status and condition of our vehicle was top notch. More

by Jrepp01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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August 30, 2023

Never Disappointed and everyone there is Awesome Logan Rich you are AWESOME! THANK YOU!! you were more concerned about how I was doing after just getting out of the hospital then my appointment you put my More

by micheleweller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley
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Helpful
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