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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,753 Reviews
Call Service Center (330) 673-3139

1,753 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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October 20, 2023

Outstanding! From sales to service the past 25+ years, the dealership has been outstanding! They have been responsive to our needs and do terrific work! More

by RSIDOTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2023

Kara wasn’t available each time I came in - although I appreciate that she called me after. The reps wanted me to wait on her, but if she wasn’t available, they could’ve just handled without asking me to More

by nikkers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver was very nice to me and my baby. , Kara Semety
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Oct 19, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. Your positive marks for members of our team, as well as your recommendation are greatly appreciated. Your overall rating of 4 stars, as well as your comments, clearly tell us that we have room for improvement. I apologize for the way the situation was handled during your visit, we should not have tried to make you wait for another advisor who was still unavailable at that time. That is just not what we do here. We value your time just as much as anyone else, and want to make sure you and everyone feels welcomed and heard when visiting our dealership. If there is anything else that we can do for you or assist with please don’t hesitate to ask! Jimmy Boone rboone@klaben.com 330-673-3139

Helpful
October 19, 2023

Carl Esker always goes above and beyond to help myself and my wife, he is friendly, knowledgeable and professional. More

by JackN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
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Oct 19, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you taking the time to share your honest and candid feedback. I left a voicemail in hopes of being able to gather more details about your experience. Our deepest apologies for the wait time on your recent visit. It was inexcusable on our part for how the situation unfolded. We should have communicated any obstacles before, or during the visit that were going to prevent us from reaching the promise time and expectation given to you. Your time is extremely important to us, and this is not how we do business on a day to day basis. We ask for feedback because it is an important resource for coaching and counseling with our team. Again, we apologize for our lack of communication and efficiency and look forward to making this up to you and setting a better example in your future visits. Please, if there is anything we can do for you don’t hesitate to ask! The entire Klaben team remains at your service. Jimmy Boone rboone@klaben.com 330-679-3139

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October 16, 2023

We called her and within 10 mins our rental was ready! She was so efficient and friendly. Thank you so much 😊 More

by fconti87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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October 16, 2023

More than disappointed. Serviced used up gas my vehicle without replenishing it. Manager promised a gas card, still waiting for that card a year later. Better places out the More

by Mdoepker.823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Klaben
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Matt, We’re embarrassed that we have put you in a situation to question our character and intentions. Integrity is a bedrock principle of the Klaben organization and it’s disheartening that our actions gave you the opposite impression. As of yet, we have been unsuccessful in reaching you by phone. We want to make it clear that we recognize our responsibility to be respectful of your time in any subsequent communications. Our aim is to provide value and to concisely address any shortcomings and/or items due. We’re hopeful that you’ll give us the opportunity to restore your faith in in the Klaben team. Timothy Beane, General Sales Manager, (330) 673-3139 ext 506 & Jim Arnold, Service Manager, (330) 673-3139 ext 409

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October 14, 2023

Joe did a great job and was very professional. He went above and beyond. Thank you! More

by bigron0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 14, 2023

Kara was absolutely amazing! I was greeted and checked in promptly for my service appointment. My service was completed timely and as promised. I will definitely return to Klaben More

by Melanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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Helpful
October 14, 2023

My vehicle had difficult concerns and issues. Klaben stayed the course. Also I brought my vehicle during the auto strike which was difficult to get parts on time. Klaben kept me abreast of all pr More

by Sellissa4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Sharon, Thank you for taking the time to complete and return the review. I also thank you for taking the time to speak with me today. It's great to hear that your vehicle is performing so well after your visit. We are always available to assist in any way that we can. Your kind words are affirmation that our culture is alive and well. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

Oct 14, 2023 -

Sellissa4u2 responded

Mr Arnold I would like to personally thank you and your entire staff for all the work that was done on my car. I would like to give a special shout out to Logan Rich who was thorough when assessing my car concerns and issues. His kindness and concerns will not be forgotten. Sincerely, Sharon

Helpful
October 13, 2023

Was notified my truck had a recall on the wipers. Scheduled the appointment for the recall and to have the truck serviced (oil change,tire rotation etc) technician came to my house, took care of ever More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Meacham
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October 12, 2023

Worked with Amanda on my first ever vehicle service appointment and she was very helpful when I also asked if they could find a noise in my headliner. However whoever the technician was working on my v More

by Adam Minard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Davis
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Oct 12, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Adam, Thank you for taking the time complete your review. We ask for these reviews because we truly want to hear them! I would also like to thank you for taking the time to speak with me this evening. Throughout our conversation it became obvious that we have failed you. We have a primary responsibility to provide a superior experience each and every time that you visit our facility. At the heart of this is a culture that is centered around empathy and understanding. We showed neither. For that I apologize. Please know that this was not our intent. Your experience along with all of our customer's experiences are used to continuously train, develop and when necessary, adjust our procedures, processes and culture. I look forward to working together in the future. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

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