Klaben Chrysler Jeep Dodge Ram - Service Center

Service Advisor Joe Hilliard We always request Joe for advise when our cars need serviced. He is very knowledgeable and gives us excellent service. He is professional and polite. We always request Joe for advise when our cars need serviced. He is very knowledgeable and gives us excellent service. He is professional and polite. He always gives us the estimate before working on our cars and if anything else is found wrong gives us a call before doing the work. More

A warrantty repair. I took my new Challenger R/T in for a warranty repair. Justin treated me like I was most important customer that Klaben has. My tech was Mike. He and I took my new Challenger R/T in for a warranty repair. Justin treated me like I was most important customer that Klaben has. My tech was Mike. He and Justin allowed me to watch the repair being done. Mike and Justin both treated my car like it was their own. I couldn't be happier with the Klaben service department. More

Very satisfied We were in Virginia Beach heading home when my engine light came on and stayed on the whole way home to Akron , Ohio. I called and got in the followin We were in Virginia Beach heading home when my engine light came on and stayed on the whole way home to Akron , Ohio. I called and got in the following week. I had Justin Stinnett as my service advisor. He came out and told me my car needed the transmission checked throughly and they needed to keep it awhile. I said to him well I need a car he said no problem and already had the keys to my rental in his hands. Within 10 minutes I was out the door in a rental same make as mine and the only restriction was to return it with the same amount of gas as when I picked it up and I had a 150 miles a day to drive it - crazy! Anyways with the week Justin had said they are putting a brand new transmission in no rebuild no repair just a brand new one. I picked it up within 10 minutes again delivered the rental and got my car back. So impressed with the painless service thanks to Justin Stinnett. More

Justin is what customer service is about! I went in because I had a window on a 2012 Avenger that would not roll up. Most of the service centers in the area were telling me they could try and I went in because I had a window on a 2012 Avenger that would not roll up. Most of the service centers in the area were telling me they could try and fit me in or schedule something for sometime next week. Some even said next Friday. It is raining every day lately and I really needed some assistance. I called Klaben, hoping that maybe I could get in at least before Friday (one week away!). Justin asked, "How soon can you get here?". I was ecstatic. When I arrived, I pulled right in. He got some information from me and showed me to the waiting area. The waiting area was comfy and even had a charger for my phone! They had coffee and doughnuts which was nice even though I do not eat or drink that. But, it was thoughtful. Needless to say, Justin did not overcharge me and was very respectful and had me in and out within an hour. I went from complete frustration to 100% satisfied and worry free after a stressful morning. Justin was awesome. He had the get it done attitude and was so helpful. I appreciate his work. He deserves a raise and I wish I could make a training video of him for people to see true customer service in action. Thank you again Justin! If I have any problems, I will call this Klaben first. I understand that only so much can be done, but I was in a panic when the window would not raise up. Thank you for the fast service and courtesy. Sheana Graham A truly satisfied customer More

Fast, courteous service with a smile! We have been leasing with Klaban for the past 4 years and have always brought our vehicle into Klaban for any service that it has needed. Our service We have been leasing with Klaban for the past 4 years and have always brought our vehicle into Klaban for any service that it has needed. Our service advisor has always been Joe Hilliard. It is such a pleasure working with Joe when we bring our car in. He is a stellar employee! More

awesome service department i have used this service center for many years and they are always fantastic. they take the time to listen to the problem and fix it right away i have used this service center for many years and they are always fantastic. they take the time to listen to the problem and fix it right away More

Great service center Justin was wonderful! He took the time to explain everything to me and was very helpful! I always have a great experience when going there to get my j Justin was wonderful! He took the time to explain everything to me and was very helpful! I always have a great experience when going there to get my jeep serviced! More

Exception committment to customer satisfaction Simply the service department technician Justin Stinnett provided exceptional service and follow through. Kept me well informed of progress of repair Simply the service department technician Justin Stinnett provided exceptional service and follow through. Kept me well informed of progress of repairs on my vehicle. Needed to order additional parts because original parts do not work correctly. Was committed that vehicle parts were right and I was happy... Highly recommend dealership service department and dealing with Justin!! More

Great Service I have worked with both Joe and Justin for different issues since I leased my Jeep. They always are helpful and respectful. If I needed a ride it was I have worked with both Joe and Justin for different issues since I leased my Jeep. They always are helpful and respectful. If I needed a ride it was ready for me and got me to work on time. When they told me it would be done by a certain time it was. I appreciate the honesty. More

Justin Stinnett up and beyond customer service Justin has been the only one I have worked with at Klaben Service, & the only one I plan on dealing with. I am by no means saying others there are not Justin has been the only one I have worked with at Klaben Service, & the only one I plan on dealing with. I am by no means saying others there are not good, I am saying if you work with the best why change. Justin goes up and beyond for his customers. Which is something that is not heard of today! I live in Massilion & my schedule is very hectic, and I will make the drive all the time. Excellent customer relations. More