Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,008 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
superb Didn't work with Corey Graham directly. All dealings have been with Justin Stinnett who was very friendly, prompt and professional. Would not hesitate Didn't work with Corey Graham directly. All dealings have been with Justin Stinnett who was very friendly, prompt and professional. Would not hesitate to recommend this service department to anyone. More
Oil change Great service. Tried to up sell services that were not required. But did not have the extra money to put into the car at that time. Great service. Tried to up sell services that were not required. But did not have the extra money to put into the car at that time. More
I love Klaben service. Klaben has always met my expectation every time I have dealt with them. I had to make a quick trip to Texas and my car was not ready until the after Klaben has always met my expectation every time I have dealt with them. I had to make a quick trip to Texas and my car was not ready until the afternoon after I was to leave in the morning. They kept my car an additional 7 days without charge until I could get back home....I love Klaben and it's service so much I bought a lifetime warranty. My service rep Justin is first class all the way. Thanks Klaben for always doing the job right and with fairness. Rollan R. Hall More
Easy to deal with Very knowledgeable and helpful service personnel (Corey Graham). Explained the work that was needed and how it would benefit the overall performance Very knowledgeable and helpful service personnel (Corey Graham). Explained the work that was needed and how it would benefit the overall performance of the car in the future. More
in and out great One they tell me how long it will take and are right on . If going to take awhile (have service contract so rent a car is free) and do not need a ca One they tell me how long it will take and are right on . If going to take awhile (have service contract so rent a car is free) and do not need a car they have a driver that will give you a lift to where you are going and pick you up when car is done. The people are friendly And they have free coffee and donuts . and so far have not had to take it back once they fixed it it was done thank you More
Electronic Windows /repair I Called and ask about my contract warranty. They looked into it . Informed me the window was covered. Gave me a car for the time it took to order par I Called and ask about my contract warranty. They looked into it . Informed me the window was covered. Gave me a car for the time it took to order parts and to repair the window. Great customer relations. Corey was who did the follow up and research for us. Thanks Klaben for taken care of us. Debbie More
My service was quick and easy! I had navigation installed on my new Jeep Cherokee. It was a very quick and easy process and Justin was great in keeping me informed of the progress. I had navigation installed on my new Jeep Cherokee. It was a very quick and easy process and Justin was great in keeping me informed of the progress. I thought it was going to be an hour. However, in less than 30 minutes, it was done! Service at Klaben has always been great. Great Job! More
Outstanding service repair...Joe Hilliard Joe Hilliard made my day... My car was suddenly out of service, and I needed transportation for an out of town business trip. My first service exper Joe Hilliard made my day... My car was suddenly out of service, and I needed transportation for an out of town business trip. My first service experience with Klaben Chrysler could not have been better. Joe Hilliard, service advisor, immediately serviced and repaired my car. I was able to keep my trip commitment. Joe also completed recall campaigns that I was unaware of. He was extremely professional and caring. Since my corporate , fleet car was delivered elsewhere, I was expecting 2nd class service.... A very pleasant surprise. Thanks, Joe... I'll recommend you again and again. Dick Perilman More
Justin Stinnett is a keeper! I leased my JEEP from Klaben several years ago and have always taken it there for oil changes. This last time Justin questioned a noise coming from th I leased my JEEP from Klaben several years ago and have always taken it there for oil changes. This last time Justin questioned a noise coming from the back. I told him I was aware of it, but didn't think to ask about it. Several repairs later I am happy to report that my JEEP runs like new again. But that is not the reason I am writing. I am writing to compliment Justin Stinnett for exemplary service. Not only is he always smiling and so pleasant to work with, but he is conscientious, responsible and thorough. Justin always kept me abreast of what was going on and always had the work completed when he said it would be done. He even remembered to put my backpack in my vehicle as I had left it in a rental car the first time I was there. So often, people don’t take the time to compliment a good job. I thanked Justin, but just didn’t feel as if that was enough. He is as good as they get!!! More
Service I had my car in for service many times for the same problem. Throughout this frustrating situation Justin always greeted me with a smile and kindness. I had my car in for service many times for the same problem. Throughout this frustrating situation Justin always greeted me with a smile and kindness. He never made me feel like a problem client. He made sure I had a loaner car to use until mine was returned. Thanks... Kim O Silver Chrysler 200 More