Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,008 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,008 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Sort by
March 31, 2016
Scheduled service + air conditioning issue Our 2011 Jeep Grand Cherokee has had air conditioning issues (manufacturer defects, my opinion) but this service dept. has tackled everyone of them. A Our 2011 Jeep Grand Cherokee has had air conditioning issues (manufacturer defects, my opinion) but this service dept. has tackled everyone of them. Also the scheduled service was completed thoroughly and to my satisfaction. More
by TBORGES
Verified CustomerEmployees Worked With
Nick Brandt
March 31, 2016
Last visit to Klaben Simply an oil change before leaving on vacation to Georgia. They inspected the vehicle , topped off the fluids ,checked the tires and then did the oil Simply an oil change before leaving on vacation to Georgia. They inspected the vehicle , topped off the fluids ,checked the tires and then did the oil change. All done within an hour. I was on the road. Thanks More
by CELASAGE2
Employees Worked With
March 31, 2016
Klaben is outstanding Everyone at Klaben is friendly, knowledgeable, and efficient. I bought my car at Klaben, and will only go to Klaben for service; they're that good. Everyone at Klaben is friendly, knowledgeable, and efficient. I bought my car at Klaben, and will only go to Klaben for service; they're that good. I always wait at the facility while my car is being serviced, and they have made a special effort to create a clean and comfortable waiting area. They even have fresh flowers and high-quality soap in the ladies' room -- little touches I really appreciate. More
by Ms Diamond
March 28, 2016
Cannot duplicate the problem Every issue that I had with my 2015 Jeep Cerokee Trailhawk was met with the response, " we couldn't duplicate the problem". This happened with minor Every issue that I had with my 2015 Jeep Cerokee Trailhawk was met with the response, " we couldn't duplicate the problem". This happened with minor concerns regarding the button lock on the door handle to major things like my rpms pegging out at 8000 but unable to travel faster than 20 mph! I even had issues with my clock losing time or just stopping altogether. I would receive warnings on my radio screen that there was something wrong with the phone and to take it in for service. I did in fact take it in and was told that it couldn't be fixed because Chrysler hadn't wrote the program to fix this issue and wouldn't be out until later in 2016!!!! The final straw was when I had concerns with the stop and go technology that #1 didn't go and in fact rolled backwards and #2 shifted really hard causing the occupants to slam back against the seat and was told that this is normal!!!!! My vehicle was unsafe to drive and many electronic things didn't work properly. I was told that there are known concerns with the transmission but Chrysler isn't acknowledging this issue . I felt like they didn't care. So I sold it! Lost out big time on this lemon but now I'm driving a safe Chevy and Sarchione's is who I'll recommend from now on! More
by deanna.lairmay
Employees Worked With
Amber Silver
March 27, 2016
Service review Very good service, they did what they said they were going to do and have everything down in writing. Would definitely recommend them to anyone. v Very good service, they did what they said they were going to do and have everything down in writing. Would definitely recommend them to anyone. very good! More
by KEITHPKOHLER
Employees Worked With
Corey Graham
March 26, 2016
It was done in the amount of time as anticipated the amount of time I am going to be without a vehicle is extremely important. should I drop it off , should I wait, should I get a vehicle for the da the amount of time I am going to be without a vehicle is extremely important. should I drop it off , should I wait, should I get a vehicle for the day. this helps me schedule my day . Justin has always been able to tell me how long . More
by leidal
March 25, 2016
Oil Change As usual great job- easy appointment and pick-up. I have been a loyal customer and Joe always takes care of me. I have learned to trust him. As usual great job- easy appointment and pick-up. I have been a loyal customer and Joe always takes care of me. I have learned to trust him. More
by citadal
Employees Worked With
March 24, 2016
Recent issuses My last two visits have left me broken down on the side of the road...had a tire almost come off one visit...them the next visit my brake caliper came My last two visits have left me broken down on the side of the road...had a tire almost come off one visit...them the next visit my brake caliper came off and jammed into my rim... More
by MI_GL_AN
Employees Worked With
Corey Graham
March 24, 2016
Oil change and recalls Everything was done that I asked for people were Polite. journey runs awesome.I received a timely appointment at a time that was convenient thank yo Everything was done that I asked for people were Polite. journey runs awesome.I received a timely appointment at a time that was convenient thank you Klaben More
by KJOYNER02111968
Employees Worked With
I don't remember his name
March 24, 2016
Awesome The rep was very nice , the work was done in a timely manner and there were no issues I have never had a problem with a rep so far The rep was very nice , the work was done in a timely manner and there were no issues I have never had a problem with a rep so far More
by SHAMBY0254
Employees Worked With
Corey Graham
