Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,010 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Ram 1500 Left Rear Axel Recall Service I was a bit apprehensive with having to take a brand new vehicle in for recall axel service, but Corey eased by concerns and the overall experience wa I was a bit apprehensive with having to take a brand new vehicle in for recall axel service, but Corey eased by concerns and the overall experience was quite positive. Yes, recalls are always a hassle for the customer, but Corey and the rest of the Klaben team were quite accommodating and I feel my truck was treated with care and now I can rest assured that it is safe to drive once again. I had a few other possible warranty concerns to discuss with Corey and I never felt rushed and he seemed genuinely interested in addressing my concerns and making sure I was a happy customer. Kudos to Corey and I'll continue to take my Ram Truck to Klaben for service! More
First scheduled service My first scheduled service was a great experience. The service writer Joe was friendly helpful. I even got to say hello to my sales rep Gary. Very v My first scheduled service was a great experience. The service writer Joe was friendly helpful. I even got to say hello to my sales rep Gary. Very very happy with Klaben. More
Satisified but not Happy Took van in for service. Needed 4 new tires per Klaben. No problem . Bought top of line tires $260+ ea They did not check alignment . When asked abou Took van in for service. Needed 4 new tires per Klaben. No problem . Bought top of line tires $260+ ea They did not check alignment . When asked about it it was not needed. First time ever I boutght tires and didn't need alignment or at least pt on machine and checked. Usally end up paying $120 for 4 wheel alignment. get a phone call 15 min after leaving and they say bring it back in and we will give you free alignment. Not easy getting to dealership but again I drop it off for the day get rides etc. Forgot to mention they offered wash was never done either time So I look at the paper work and they did do a check of alighment and alighment on front, Some how I guess the back is good. More
Excellent service department. As soon as I pulled my car in, the service staff was friendly and eager to assist me. Corey Graham was courteous and friendly on the phone as well as As soon as I pulled my car in, the service staff was friendly and eager to assist me. Corey Graham was courteous and friendly on the phone as well as at the desk. He was patient with me and explained in detail the repairs that me Jeep Patriot required. More
Service to my R/T Challenger After having a few issues with my car I called the service department and spoke with Justin. Not only did he help me with getting the correct part fix After having a few issues with my car I called the service department and spoke with Justin. Not only did he help me with getting the correct part fixed in my car he also did some research on tires for my car. He was very informative and helpful with the service and providing me and my challenger with excellent service five stars across the board. I won't forget and will continue to have to drive 40 minutes to have my car serviced. More
another good service experience The service team at Klaben Dodge always puts customer care first. I've used them for over 25 years, and won't take my car anywhere else. The service team at Klaben Dodge always puts customer care first. I've used them for over 25 years, and won't take my car anywhere else. More
Excellent Service Brought my car in for a noise in the rear wheel well and wasn't sure how long it would take to figure out what the problem was, but the service depart Brought my car in for a noise in the rear wheel well and wasn't sure how long it would take to figure out what the problem was, but the service department figured it out immediately and fixed it! I was on my way within 20 minutes. Fast, curteous and professional, couldn't ask for better service! More
Quick in and out Joe was ready when I arrived. I was in and out in a timely manner. I was kept up to date with progress. The waiting area is clean and comfortable. Joe was ready when I arrived. I was in and out in a timely manner. I was kept up to date with progress. The waiting area is clean and comfortable. More
Recent service This was the third attempt at correcting the faulty 9 speed transmission in my 2014 Cherokee. Service rep was very friendly and explained the problem This was the third attempt at correcting the faulty 9 speed transmission in my 2014 Cherokee. Service rep was very friendly and explained the problems with this transmission. Spoke to me so I can understand and went over the 30,000 service plan since I was almost there. Joe Hilliard got me in on short notice and said they would do what they could to fix the problem More
Recent service I recently took my Chrysler 200 in for service and was so impressed with the service department and Corey that I purchased a new Jeep Cherokee. The se I recently took my Chrysler 200 in for service and was so impressed with the service department and Corey that I purchased a new Jeep Cherokee. The service was excellent and Corey updated me twice on the progress they were making on my vehicle while I was waiting. Corey was very professional and was a major factor in my decision to buy my new vehicle from Klaben. Thank you Corey for all you did for me and making my experience at Klaben very pleasurable. More