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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,010 Reviews

2,010 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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July 09, 2016

Ram 1500 Left Rear Axel Recall Service I was a bit apprehensive with having to take a brand new vehicle in for recall axel service, but Corey eased by concerns and the overall experience wa More

by JBARE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
July 09, 2016

First scheduled service My first scheduled service was a great experience. The service writer Joe was friendly helpful. I even got to say hello to my sales rep Gary. Very v More

by ANTHONYCAMBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Damis
July 07, 2016

Satisified but not Happy Took van in for service. Needed 4 new tires per Klaben. No problem . Bought top of line tires $260+ ea They did not check alignment . When asked abou More

by DDRENSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. Drenski, I just want to thank you again for taking the time to provide us with what we consider to be invaluable feed back regarding your service visit with us. Also, thank you for taking the time to speak with me on the phone regarding your experience. I apologize for the inconvenience we caused and for not meeting your expectations. Reviews from our customers, good, bad and indifferent, gives us material for coaching and training opportunities with our team members that hopefully makes us better as time goes on. As I stated during our conversation, it is not how many dollars we can collect today that is important to the Klaben organization. Our purpose is to create customers for life in a business that has a tough reputation, that we try very hard to overcome everyday. Again, I thank you for your feed back and apologize for your experience and if there is anything else that I can do please do not hesitate to contact me. Mike VanHoose, service director, 330-593-6871.

July 04, 2016

Excellent service department. As soon as I pulled my car in, the service staff was friendly and eager to assist me. Corey Graham was courteous and friendly on the phone as well as More

by GARDENDEB1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
June 30, 2016

Service to my R/T Challenger After having a few issues with my car I called the service department and spoke with Justin. Not only did he help me with getting the correct part fix More

by BRUCEBARNES.UD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ruggle, Justin Stinnett
June 21, 2016

another good service experience The service team at Klaben Dodge always puts customer care first. I've used them for over 25 years, and won't take my car anywhere else. More

by Ms Diamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2016

Excellent Service Brought my car in for a noise in the rear wheel well and wasn't sure how long it would take to figure out what the problem was, but the service depart More

by KIMKUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Thames
June 08, 2016

Quick in and out Joe was ready when I arrived. I was in and out in a timely manner. I was kept up to date with progress. The waiting area is clean and comfortable. More

by D_A_ARCHIBALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2016

Recent service This was the third attempt at correcting the faulty 9 speed transmission in my 2014 Cherokee. Service rep was very friendly and explained the problem More

by kevin_nelson38
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2016

Recent service I recently took my Chrysler 200 in for service and was so impressed with the service department and Corey that I purchased a new Jeep Cherokee. The se More

by S.SHULOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Jacobs, Corey Graham
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