Klaben Chrysler Jeep Dodge Ram - Service Center

Justin is what customer service is about! I went in because I had a window on a 2012 Avenger that would not roll up. Most of the service centers in the area were telling me they could try and I went in because I had a window on a 2012 Avenger that would not roll up. Most of the service centers in the area were telling me they could try and fit me in or schedule something for sometime next week. Some even said next Friday. It is raining every day lately and I really needed some assistance. I called Klaben, hoping that maybe I could get in at least before Friday (one week away!). Justin asked, "How soon can you get here?". I was ecstatic. When I arrived, I pulled right in. He got some information from me and showed me to the waiting area. The waiting area was comfy and even had a charger for my phone! They had coffee and doughnuts which was nice even though I do not eat or drink that. But, it was thoughtful. Needless to say, Justin did not overcharge me and was very respectful and had me in and out within an hour. I went from complete frustration to 100% satisfied and worry free after a stressful morning. Justin was awesome. He had the get it done attitude and was so helpful. I appreciate his work. He deserves a raise and I wish I could make a training video of him for people to see true customer service in action. Thank you again Justin! If I have any problems, I will call this Klaben first. I understand that only so much can be done, but I was in a panic when the window would not raise up. Thank you for the fast service and courtesy. Sheana Graham A truly satisfied customer More

Fast, courteous service with a smile! We have been leasing with Klaban for the past 4 years and have always brought our vehicle into Klaban for any service that it has needed. Our service We have been leasing with Klaban for the past 4 years and have always brought our vehicle into Klaban for any service that it has needed. Our service advisor has always been Joe Hilliard. It is such a pleasure working with Joe when we bring our car in. He is a stellar employee! More

awesome service department i have used this service center for many years and they are always fantastic. they take the time to listen to the problem and fix it right away i have used this service center for many years and they are always fantastic. they take the time to listen to the problem and fix it right away More

Great service center Justin was wonderful! He took the time to explain everything to me and was very helpful! I always have a great experience when going there to get my j Justin was wonderful! He took the time to explain everything to me and was very helpful! I always have a great experience when going there to get my jeep serviced! More

Exception committment to customer satisfaction Simply the service department technician Justin Stinnett provided exceptional service and follow through. Kept me well informed of progress of repair Simply the service department technician Justin Stinnett provided exceptional service and follow through. Kept me well informed of progress of repairs on my vehicle. Needed to order additional parts because original parts do not work correctly. Was committed that vehicle parts were right and I was happy... Highly recommend dealership service department and dealing with Justin!! More

Great Service I have worked with both Joe and Justin for different issues since I leased my Jeep. They always are helpful and respectful. If I needed a ride it was I have worked with both Joe and Justin for different issues since I leased my Jeep. They always are helpful and respectful. If I needed a ride it was ready for me and got me to work on time. When they told me it would be done by a certain time it was. I appreciate the honesty. More

Justin Stinnett up and beyond customer service Justin has been the only one I have worked with at Klaben Service, & the only one I plan on dealing with. I am by no means saying others there are not Justin has been the only one I have worked with at Klaben Service, & the only one I plan on dealing with. I am by no means saying others there are not good, I am saying if you work with the best why change. Justin goes up and beyond for his customers. Which is something that is not heard of today! I live in Massilion & my schedule is very hectic, and I will make the drive all the time. Excellent customer relations. More

oil and filter change Justin Stinnett was very courteous and very friendly when I called for an appointment and also when I was at the service center. He explained the ser Justin Stinnett was very courteous and very friendly when I called for an appointment and also when I was at the service center. He explained the service they perform and told me how long it would take. He is very customer service oriented and I will continue to have my vehicle serviced at Klaben. More

Klaben CJDR Service Over the past thirty years or so, I have had Chrysler, Plymouth, Dodge, Jeep, and Ram vehicles serviced at Klaben. Ford, too, although they're down th Over the past thirty years or so, I have had Chrysler, Plymouth, Dodge, Jeep, and Ram vehicles serviced at Klaben. Ford, too, although they're down the street. They've always been five star in my book. Look at other dealers' ratings and you'll see a difference. More

Great first time experience Worked with Joe Hilliard yesterday. Joe is very professional, patient, respectful and made me feel like he had all the time in the world for my questi Worked with Joe Hilliard yesterday. Joe is very professional, patient, respectful and made me feel like he had all the time in the world for my questions. He kept me informed about the service being done on my Jeep. It's very nice to work with Joe, a smile goes a long way! More