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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,895 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,895 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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March 28, 2016
Cannot duplicate the problem Every issue that I had with my 2015 Jeep Cerokee Trailhawk was met with the response, " we couldn't duplicate the problem". This happened with minor Every issue that I had with my 2015 Jeep Cerokee Trailhawk was met with the response, " we couldn't duplicate the problem". This happened with minor concerns regarding the button lock on the door handle to major things like my rpms pegging out at 8000 but unable to travel faster than 20 mph! I even had issues with my clock losing time or just stopping altogether. I would receive warnings on my radio screen that there was something wrong with the phone and to take it in for service. I did in fact take it in and was told that it couldn't be fixed because Chrysler hadn't wrote the program to fix this issue and wouldn't be out until later in 2016!!!! The final straw was when I had concerns with the stop and go technology that #1 didn't go and in fact rolled backwards and #2 shifted really hard causing the occupants to slam back against the seat and was told that this is normal!!!!! My vehicle was unsafe to drive and many electronic things didn't work properly. I was told that there are known concerns with the transmission but Chrysler isn't acknowledging this issue . I felt like they didn't care. So I sold it! Lost out big time on this lemon but now I'm driving a safe Chevy and Sarchione's is who I'll recommend from now on! More
by deanna.lairmay
Verified CustomerEmployees Worked With
Amber Silver
March 27, 2016
Service review Very good service, they did what they said they were going to do and have everything down in writing. Would definitely recommend them to anyone. v Very good service, they did what they said they were going to do and have everything down in writing. Would definitely recommend them to anyone. very good! More
by KEITHPKOHLER
Employees Worked With
Corey Graham
March 26, 2016
It was done in the amount of time as anticipated the amount of time I am going to be without a vehicle is extremely important. should I drop it off , should I wait, should I get a vehicle for the da the amount of time I am going to be without a vehicle is extremely important. should I drop it off , should I wait, should I get a vehicle for the day. this helps me schedule my day . Justin has always been able to tell me how long . More
by leidal
March 25, 2016
Oil Change As usual great job- easy appointment and pick-up. I have been a loyal customer and Joe always takes care of me. I have learned to trust him. As usual great job- easy appointment and pick-up. I have been a loyal customer and Joe always takes care of me. I have learned to trust him. More
by citadal
Employees Worked With
March 24, 2016
Recent issuses My last two visits have left me broken down on the side of the road...had a tire almost come off one visit...them the next visit my brake caliper came My last two visits have left me broken down on the side of the road...had a tire almost come off one visit...them the next visit my brake caliper came off and jammed into my rim... More
by MI_GL_AN
Employees Worked With
Corey Graham
March 24, 2016
Oil change and recalls Everything was done that I asked for people were Polite. journey runs awesome.I received a timely appointment at a time that was convenient thank yo Everything was done that I asked for people were Polite. journey runs awesome.I received a timely appointment at a time that was convenient thank you Klaben More
by KJOYNER02111968
Employees Worked With
I don't remember his name
March 24, 2016
Awesome The rep was very nice , the work was done in a timely manner and there were no issues I have never had a problem with a rep so far The rep was very nice , the work was done in a timely manner and there were no issues I have never had a problem with a rep so far More
by SHAMBY0254
Employees Worked With
Corey Graham
March 24, 2016
superb Didn't work with Corey Graham directly. All dealings have been with Justin Stinnett who was very friendly, prompt and professional. Would not hesitate Didn't work with Corey Graham directly. All dealings have been with Justin Stinnett who was very friendly, prompt and professional. Would not hesitate to recommend this service department to anyone. More
by KCADDS
Employees Worked With
Justin Stinnett
March 24, 2016
Oil change Great service. Tried to up sell services that were not required. But did not have the extra money to put into the car at that time. Great service. Tried to up sell services that were not required. But did not have the extra money to put into the car at that time. More
by jkoval
Employees Worked With
Zach Graham, Corey Graham
March 24, 2016
I love Klaben service. Klaben has always met my expectation every time I have dealt with them. I had to make a quick trip to Texas and my car was not ready until the after Klaben has always met my expectation every time I have dealt with them. I had to make a quick trip to Texas and my car was not ready until the afternoon after I was to leave in the morning. They kept my car an additional 7 days without charge until I could get back home....I love Klaben and it's service so much I bought a lifetime warranty. My service rep Justin is first class all the way. Thanks Klaben for always doing the job right and with fairness. Rollan R. Hall More
by ROLLANRAND
Employees Worked With
Justin Stinnett
